EASTERN HOUSE Reviews

Response from Property: Dear Valued Guests,Greetings! First of all, thank you for staying at Xi'an Eastern House. We regret that we had not made your stay satisfactory!Regarding your concerns about the possible recycling of disposable slippers in our hotel, we would like to give you the most sincere explanation and commitment that our hotel strictly follows the rules on the use of disposable slippers, all the disposable slippers are for one-time use. Once a guest has checked out, our professional housekeeping team will immediately dispose of the used slippers with the trash and never allow them to return to the room service process.Our procurement process is rigorous and standardized, each batch of disposable slippers are purchased from formal and reputable suppliers which have strict quality inspection and sanitary protection. The slippers are stored in a sealed and clean environment before guest check in, ensuring that they are not opened or used before you use them.Our hotel has always put the health and satisfaction of guests in the top place, and no effort has been spared in our hygiene management. From the comprehensive cleaning and disinfection of rooms to the hygiene maintenance of public areas, every process is completed under strict standards and supervision. Each of our staff has received professional hygiene training to ensure that we provide you with a safe, comfortable and hygienic stay environment.We apologize for not addressing your concerns as soon as possible. In the future, we will also strengthen the training of employees to enhance their service awareness. Thank you again for your stay, wish you a happy life!尊敬的宾客：您好，首先感谢您入住西安東舍酒店，很遗憾没能给您一次满意的入住体验！关于您对酒店拖鞋可能存在二次使用的顾虑，我们酒店向您致以最诚挚的说明与承诺。本酒店严格遵循一次性拖鞋的使用规范，所有拖鞋均为一次性用品。在客人退房后，我们的专业客房服务团队会立即将使用过的拖鞋与垃圾一并处理，绝不让其回流至客房服务流程中。我们的采购流程严谨规范，每一批一次性拖鞋都来自正规且信誉良好的供应商，均有严格的质量检测与卫生保障。在您入住前，拖鞋会被妥善存放在密封且清洁的环境中，确保其在您使用前未被开封和使用。酒店一直将客人的健康与满意度放在首位，在卫生管理方面不遗余力。从客房的全面清洁消毒到公共区域的卫生维护，每一个环节都有严格的标准与监督。我们的员工均接受专业的卫生培训，以确保为您提供安全、舒适、卫生的居住环境。很抱歉没能第一时间消除您的顾虑，日后我们也将加强提高员工服务意识的培训。再次感谢您的选择，祝您生活愉快！

Response from Property: Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM

Response from Property: Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM

Response from Property: Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

Response from Property: Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited fruit, drinks, snacks, and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

Response from Property: Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management

Response from Property: Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM

Response from Property: Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management