Room 1301, 13F, Building 5, China Trade Plaza, 118 North Chang'an Road, Beilin District, Xi'an, Shaanxi, ChinaView Hotel Details
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Mantu Xiaozhu Apartment Guest Reviews
4.7/5
Outstanding
265 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
The accommodation environment is very beautiful, the space is large, and the facilities are complete. The environment is very quiet at night. The service is also very satisfactory. Self-service check-in is more convenient.
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Response from Property: Thank you for your support and positive comments! Welcome to visit again!
Huatingmanchong
Autumn Eve Double Bed Room + Fridge + Washing Machine + Sleepwell Mattress
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Sep 1, 2024
I stayed here with one child and one child. First of all, it is very close to the subway station, shopping malls, snack streets, and markets. It is very convenient for travel and life. The room is as shown in the picture, and the butler service is in place.
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Response from Property: Thank you for your support and positive comments! Welcome to visit again!
This B&B is one of the best I have ever stayed in. The rooms are clean and hygienic. There is a guard in the housing estate. You have to register when you first enter. The security also makes you feel safe. All electrical appliances and water pressure in the house are normal. Opposite the housing estate is a large shopping mall and food. Street, the subway is very close, and Xi'an Museum and Small Wild Goose Pagoda are within walking distance. It is really comfortable and convenient. Highly recommended!
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Response from Property: Thank you for your support and positive comments! Welcome to visit again!
The room is generally satisfactory. The apartment is in a community. It has a design of 2 bedrooms and 1 living room. It has a kitchen, but it would be nice to have more toilet paper.
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Response from Property: Thank you for choosing Mantu Xiaozhu Apartment. If you don’t have enough toiletries, please contact us. After you contact the housekeeper, the room will be arranged. Welcome to come again!
Guest User
Autumn Eve Double Bed Room + Fridge + Washing Machine + Sleepwell Mattress
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 8, 2024
The location is very good, the transportation is convenient, there is a shopping mall and subway station next to it, contactless check-in, the room is a good size, clean and comfortable, we like the decoration style very much, suitable for taking pictures
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Response from Property: Thank you for your support and positive comments! Welcome to visit again!
The place where I live is quiet and quiet. The security guard at the gate is also very responsible. I feel very safe. There is a large shopping mall and supermarket below. It is very convenient to eat and drink. The room has good sound insulation, is very quiet, and has good sunshade effect. I can sleep until ten o'clock bell. great.
Original TextTranslated by Google
Response from Property: Thank you for your support and positive comments! Welcome to visit again!
Guest User
Jinxiu Double Room
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 5, 2024
very good. Good environment, good service and good location. It's convenient to go anywhere
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Response from Property: Thank you for your support and positive comments! Welcome to visit again!
Anonymous User
Triple Room
Stayed in Jan 2024
Travel with friends
3 review
2.5/5
Posted on Apr 17, 2024
The equipment hot water kettle is originally broken. It won't turn on and off when the water is turned on. The owner insisted that we broke the lid and it won't turn on. Although I don't understand, I found an identical kettle on JD.com and asked. Customer service, the customer service said that the lid will not affect whether the water boils or not, but the owner insisted on compensating the original price, otherwise the deposit would not be refunded, which was 200 yuan. After seeing my chat with the customer service, they later paid a 50-50 yuan compensation. It’s really a rip-off. I find all kinds of excuses if I don’t want the deposit refunded. This is really annoying. I didn’t want to comment after so long, but people around me wanted to go and it brought back memories. I hope everyone is well. transport!
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Response from Property: Thank you for staying at Mantu Villa. As you said, there was a problem with the hot water kettle after you checked out. It was not that it could not be heated properly, but that the lid of the hot water kettle was broken off by external force. Based on the usage loss of the kettle, you will be compensated for half of the amount with the intervention of the platform customer service. We are also helpless when encountering such a problem. Although the compensation of 39 yuan is not much, I really didn’t expect that you would still be upset three months later. I am not a landlord who holds a candle to assess damages, and I have no malicious intent to deduct your deposit. Keep a calm mind and keep working hard. We will continue to provide a warm and comfortable environment for everyone.
Response from Property: Thank you for staying at Mantu Villa. I'm very sorry to hear about your bad stay experience. If you have any questions during your stay, you can contact the housekeeper at any time, but I looked through the chat records of guests who stayed in this room throughout April. Not one guest raised any concerns about the comfort or environment during their stay. So you chose the wrong hotel and gave us the wrong review information. Mantu Xiaozhu Apartment Hotel is located in the Zhongmao Business District, close to the city wall entrance, and there is a subway entrance downstairs. The transportation is convenient and travel is convenient, the room facilities are complete, and each room is carefully designed. No matter what, we will continue to work hard to provide every guest with a comfortable and clean stay environment and good services. Welcome to visit us again.