InterContinental Xi'an North Reviews
InterContinental Xi'an North
No.120 Fengcheng 8th Road, Jingkai District, Weiyang District, Xi'an, Shaanxi, 710018, ChinaView Hotel Details
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InterContinental Xi'an North Guest Reviews
4.8/5
Excellent
7059 review
Verified reviewsLocation4.9
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(7059)
Positive reviews(6986)
Reviews with photos/video(1830)
Delicious breakfast(568)
Close to metro(474)
Convenient for shopping(394)
Friendly front desk staff(388)
Well designed(264)
Great swimming pool(123)
Garden view(76)
Excellent afternoon tea(34)
Negative reviews(73)
Cameo19
1 King Bed Classic
Stayed in Oct 2024
Solo travelers
63 review
Great
Posted on Dec 7, 2024
One of my favourite hotels in Xi’an, rooms are well equipped, large, clean however it’s extremely warm in the room due to the mandatory heating, and particularly uncomfortable. They even brought an AC unit to the room, and unlocked the window but it didn’t make a lot of difference. Breakfast and evening buffet were lovely with extensive options, hotel also gave voucher for free coffee/drink, which was lovely. Great mall next to hotel with lots of restaurants. Spa on the 7th floor is lovely, thoroughly enjoyed Thai massage. Gym and pool were good, although changing room hygiene could improve. Will stay again, but not when government heating it turned on.
6/9
Response from Property: Thank you for your staying at InterContinental Xi'an North and share with us your experience during your recent stay. As the world’s first international luxury hotel brand, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world.Thanks for your loyalty to IHG. Look forward to welcoming you back to InterContinental Xi'an North soon. Best Regards,
Sze Kiu
Super Deluxe Room (Double bed)
Stayed in Nov 2024
Business travelers
9 review
Outstanding
Posted on Dec 16, 2024
The staying experience was great and the high service quality makes me feel Xi’an is a welcoming place
Response from Property: Dear ,Thank you for your staying at InterContinental Xi’an North and share with us your experience during your recent stay. As the world’s first international luxury hotel brand, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. Thanks for your loyalty to IHG. Look forward to welcoming you back to InterContinental Xi’an North soon. Best Regards,InterContinental Xi'an North
JamesHarris
2 Double Beds Classic
Stayed in Apr 2024
Other
28 review
Outstanding
Posted on Jun 11, 2024
The room is beautifully decorated, spacious, spotlessly clean and with fantastic amenities. The staff were all very friendly and helpful and breakfast was plentiful and delicious. There’s really almost nothing bad to say, apart from I felt the AC in the room wasn’t great, especially considering the standard of everything else. We never turned the AC off and it was set as low as it would go, despite this the room never got below 24°c, this was a manageable temperature for us but we would have preferred it cooler. If I were to really pick fault, I’d like to see hand soap and a hand towel in the toilet area, as well as the main bathroom, plus the HDMI wall connection didn’t work so I had to pull out the TV to connect to the HDMI port on the back; certainly both very small critiques.
Response from Property: Dear ,Thank you for your staying at InterContinental Xi’an North and share with us your experience during your recent stay.It's our honor to get your great recognition, all employees are encouraged by your feedback! As the world’s first international luxury hotel brand, InterContinental Hotels & Resorts has been pioneering travel across the globe for more than 70 years. We’re proud to share both international know-how and local cultural wisdom with our guests at every one of our hotels — from historic buildings to city landmarks and immersive resorts.We appreciate your compliments for staff and amenities. Your comment has been forwarded to the management team to follow up in order to provide you and other guests a satisfied experience in future.Thanks for your feedback again and we look forward to welcoming you back to InterContinental Xi’an North soon. Regards,Jimmy Wang General Manager of InterContinental Xi'an North
Guest User
2 Double Beds Classic
Stayed in Sep 2024
Solo travelers
12 review
Outstanding
Posted on Dec 14, 2024
The location is great and the room was spotless, well-maintained, and equipped with modern amenities.
Response from Property: At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world.
Javier Adair Torres Landa
1 King Bed Classic
Stayed in Jun 2024
Solo travelers
8 review
Amazing
Posted on Jul 24, 2024
The hotel is really nice, clean, with good amenities. The personnel always supportive. Highly recommended
Guest User
Super Deluxe Room (Double bed)
Stayed in May 2024
Couples
2 review
Outstanding
Posted on Jun 20, 2024
It was very pleasant to stay at InterContinental Xi'an North. The location is very near to Subway and a step to the On city mall. The room very spacious and clean. Big bed and very comfort (we like hard bed), The breakfast is good, but need more variety of food. All staff are very helpful. Specially Ms. Carolyn and Tom, They help us to find local tour.
Response from Property: Dear guest,Thank you for your staying at InterContinental Xi'an North and share with us your experience during your recent stay. As the world’s first international luxury hotel brand, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world.Thanks for your loyalty to IHG. Look forward to welcoming you back to InterContinental Xi'an North soon. Best Regards,Jimmy WangGeneral Manager of InterContinental Xi’an North
Guest User
1 King Bed Classic
Stayed in May 2024
Solo travelers
2 review
Amazing
Posted on Jun 5, 2024
Very nice hotel, good location for airport but a bit farther from downtown. Great cleanliness, restaurants, and amenities.
Hoepfi
1 King Bed Classic
Stayed in May 2024
Family
10 review
Amazing
Posted on Jun 13, 2024
Very professionell staff, excellence breakfast buffet, I can strongly recommend this hotel
Response from Property: Dear guest,Thank you for your staying at InterContinental Xi'an North and share with us your experience during your recent stay. As the world’s first international luxury hotel brand, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world.Thanks for your loyalty to IHG. Look forward to welcoming you back to InterContinental Xi'an North soon. Best Regards,Jimmy WangGeneral Manager of InterContinental Xi’an North
Bustamante
2 Double Beds Classic
Stayed in Aug 2023
Couples
6 review
Very Good
Posted on Oct 21, 2023
Great location in Xian to connect to the airport and railway station. breakfast options however are limited and room is little bit simple.
Response from Property: Dear geust,Thank you for your staying at InterContinental Xi'an North and sharing your feedback to us.It's our great honor to provide service to you during your stay. We're glad to see that you were satisfied with hotel location. Our hotel located at the double subway interchange of Line 2 and 4，we hope to provide convenient travel for guests.Looking forward to welcoming you back to InterContinental Xi'an North soon. Best Regards,Jimmy WangGeneral Manager of InterContinental Xi'an North
Sebastienjoj
2 Double Beds Classic
Stayed in Dec 2022
Family
39 review
Outstanding
Posted on Jan 22, 2023
Best stay we had at Xi’an, stayed for 2 nights and wished we’ve stayed longer but our itinerary is short. I should mention Amanda who helped us in checking in and offered us great upgrade! The view in our room was spectacular! Thank you Amanda! Also upon checking out early morning, Caroline helped us get a didi service to the airport! Thank you Caroline! Thank you Intercontinental Xi’an North! Great great service and facilities!
Response from Property: Dear Guest, thank you very much for choosing your stay with us and sharing your lovely comment. Your comment has been shared to the colleagues that you have mentioned. We look forward to welcoming you back to InterContinental Xi'an North in the not so distant future.
5taco
2 Double Beds Classic
Stayed in May 2023
Travel with friends
5 review
Outstanding
Posted on Aug 9, 2023
Niceeeeee
Response from Property: 尊敬的客人，感謝您的5星點評。希望洲際傑出的服務能讓您享受每一次古城之旅。期盼您的再次下榻，感受活力西安的美好生活。——西安經開洲際酒店，總經理 Jimmy Wang
Anonymous User
2 Double Beds Classic
Stayed in Jun 2023
Family
57 review
Great
Posted on Oct 8, 2023
There was an abnormal noise in the Air conditioning ，everything else is fine
Response from Property: Dear guest, thank you for your stay at InterContinental Xi'an North and sharing your feedback with us. We have internally shared your feedback with engineering department and work on improvement so that you and other guest could get better stay experience in future. At IHG, we're committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world. Looking forward to welcoming you back to InterContinental Xi'an North soon. Best Regards,Jimmy Wang General Manager of InterContinental Xi'an North
Anonymous User
2 Double Classic Garden View
Stayed in Nov 2024
Couples
12 review
Outstanding
Posted on Dec 28, 2024
nice hotel
Response from Property: Dear guestThank you for your staying at InterContinental Xi'an North and share with us your experience during your recent stay. As the world’s first international luxury hotel brand, it’s our great honor to provide service to you during your stay. We’re glad to see that you were satisfied with hotel service during your stay this time. At IHG, we’re committed to delivering True Hospitality for everyone. We believe in making you feel welcome and valued, wherever you are in the world.Thanks for your loyalty to IHG. Look forward to welcoming you back to InterContinental Xi'an North soon. Best Regards,
Anonymous User
1 King Bed Classic
Stayed in Dec 2023
Couples
5 review
Outstanding
Posted on Feb 2, 2024
The hotel and service was great!
Response from Property: Dear ,Thank you for your staying at InterContinental Xi’an North and share with us your experience during your recent stay.It's our honor to get your great recognition, all employees are encouraged by your feedback! As the world’s first international luxury hotel brand, InterContinental Hotels & Resorts has been pioneering travel across the globe for more than 70 years. We’re proud to share both international know-how and local cultural wisdom with our guests at every one of our hotels — from historic buildings to city landmarks and immersive resorts.Thanks for your feedback again and we look forward to welcoming you back to InterContinental Xi’an North soon. Regards,Jimmy Wang General Manager of InterContinental Xi'an North
Tianzhuang
2 Double Classic Club Lounge Access
Stayed in Apr 2024
Travel with friends
13 review
Outstanding
Posted on Aug 25, 2024
服务：all good