Novotel Xi`an The Bell Tower Hotel Reviews

Perfect location of the hotel, super friendly staff with English skills.

It was a really great stay at Novotel! Love the friendliness of the staff and the quality of the room! The location is fantastic, very close to the subway and just a short 5min walk away from the Bell Tower. Lots to see, shop and eat around the area, even at night. Breakfast was pretty simple with a somewhat good variety.

We had a very pleasant stay at Novotel. The location was fantastic with easy access to the MRT and also to the key sights! While we had a small encounter with one of the front desk staff on the morning when we had to go off early on a day trip to Luoyang, the staff have been hospitable and would go out of their way to help us. We are particularly happy with the lady in the restaurant and the staff within the restaurant. Always ready with a smile! Would like to give an excellent review for 小任, the housekeeping staff who cleaned our rooms daily! There was an evening when we returned to find that she had taken the initiative to wash my socks for me. I was pleasantly shocked by the gesture! There was no need for her to do so, yet, she went out of her way to make us feel at home! Thank you Novotel! We would definitely choose to stay with you again!

Thank you. Hotel location is very good.

Great place to stay. The location is super convenient. The counter staff very friendly. And the most I like is the free laundry services.and everyday there’s free flow bottle water provided .

Location close to the bell tower is excellent. Room is spacious and well appointed. Laundry facility is great.

Great location and a lot of food choices around the hotel.

Great location! Will come again.

I am extremely impressed and happy with alot of great things staying at Novotel Bell Tower Xian. 1.Awesome location, right outside is Zhonglou station and nearby is Bell tower, there are malls and many eateries nearby too, just need to use underpass to get to the malls. 2. very helpful and friendly service staffs and the cleaning staff. I noticed the cleaner has very good observation, for e.g. I didn't bring my toothpaste so I had to open 1 packet of toothbrush set just to use toothpaste, i went out for the day, my room was cleaned when I returned, I noticed the cleaners placed 2 pieces of mini toothpaste for me at the sink. :) 3. when I ordered delivery items from mei tuan. the counter staff sent to my room using their robot, which is such a cute sight. 4. the breakfast spread are rather decent 5. Hotel is generous with drinking water, alot of hotels in China seemed to have a capped limit in providing drinking water bottles per room day. but this hotel really surprised me. 6. love the convenience of self service laundromat at the hotel too, really convenient for me. I would love to stay at this hotel should I travel to Xian again! thank you so much!

Very clean and spacious. Bell tower is just round the corner along with many eateries as well.

+ : - The location is great. - The bed is comfortable. So so : - Cleanliness. - Service.

Centrally located in the middle of the old town, near the line 2 which has a direct connection from Xi’An bullet train station so it only took us 24mins to get there. You can use the laundry of the hotel complimentary which is great. Near the hotel are a lot of restaurants, malls bars and clubs (search for Play House and there are lots of bars with young people there). Also right next to the hotel is the 1980 Xi’An it shows you how the city looked in 1980s which is really cool you can walk through and it also has restaurants. The hotel itself has nice staff and the room was clean and the bed comfortable. So definitely recommend to stay here!

Arrived late (wee hours) due to my flight and upon arriving in the hotel, was met by a very rude security who does not allow our cab to alight us beside the hotel but rather a distance. Found out that the security does not work for the hotel. Upon check in, the staff was rather impatient as it was the wee hours but they did service recovery very quickly. Very clean rooms and staff was exceptionally friendly helping with the navigation, especially Wison, who was so patient.

Fantastic location, clean, very courteous and friendly and helpful staff, especially Selina Wang and another staff (I forgot to ask for her name) of the front desk who went out of their way to assist us. Highly recommend this hotel, will definitely stay in this hotel again if come back to Xian.