Wyndham Grand Xi'An Residence

Wyndham Grand Xi'An Residence Reviews

Wyndham Grand Xi'An Residence

No. 398 Cien East Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
Wyndham Grand Xi'An Residence
Wyndham Grand Xi'An ResidenceWyndham Grand Xi'An ResidenceWyndham Grand Xi'An Residence
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Wyndham Grand Xi'An Residence Guest Reviews

4.7/5
Outstanding
285 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(285)
Positive reviews(278)
Reviews with photos/video(57)
Great location(72)
Friendly front desk staff(38)
Large rooms(31)
Awesome amenities(26)
Perfect for families(25)
Many amenities(16)
Would stay again(12)
Convenient for shopping(10)
Negative reviews(7)
Guest User
two bedroom
Stayed in Mar 2024
Family
4 review
4.7/5
Amazing
Posted on Mar 28, 2024
Location is ideal, just beside Datang walking street which is lively at night. Note that some rooms can be noisy as there are singing performance at night.
Response from Property: Thank you for staying at Wyndham Grand Xi'an Residence. We are particularly proud of your recognition of the location of the apartment. As you said, the apartment is located in the core of the Grand Tang Mall, with extremely convenient transportation and sightseeing. Regarding the noise issue you mentioned, it is basically caused by the Tang style performance of the famous street. If it affects guests who go to bed early, we will change their rooms to a relatively quiet room. We sincerely look forward to serving you again in the near future. Front Office Manager Stacey Yang
Guest User
two bedroom
Stayed in Sep 2024
Family
2 review
3.7/5
Posted on Sep 12, 2024
Wyndham Grand: 1. Hotel 2. Apartment Two buildings are close to each other The hotel where we stayed last time This time I chose an apartment with my child Advantages: 1. It is adjacent to the Tang Dynasty City that never sleeps, which is suitable for multiple consecutive visits to the city that never sleeps. You can check out performances and visit the business district in the city. You can buy fruits, snacks and breakfast for family trips at Hema downstairs. 2. The apartment is equipped with a washing machine, clothes drying rack, bowls and cups, dishwasher, gas stove, microwave oven, etc. 3. The two rooms have two bathrooms, the house is spacious and bright, and the arranged rooms are quiet. 4. You can apply for check-out at 2 pm at the latest 5. I personally like mattresses that are not too soft and feel that the bedding is comfortable. Disadvantages: 1. There is a gas stove but no pot. 2. The water bar area in the lobby on the first floor is not open. In addition: The apartment has 7 floors, and the 2nd and 3rd floors should be rented to a confinement center (name: xxx Maternal and Child Care Center). After moving in, I found that there were a small number of expectant mothers and caregivers wearing masks moving around in the lobby. I also saw people who were probably there to visit the site communicating with the confinement center staff in the lobby.
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Anonymous User
two bedroom
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Sep 11, 2024
The price is higher than the hotel, but the environment is much worse than the hotel, the service is quite lacking, and I was refused when I wanted to take more quilts. The location is very good, very close to the Tang Dynasty City and Big Wild Goose Pagoda.
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Qiguoren
two bedroom
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
This hotel is really the most comfortable one I booked for this trip to Xi'an. The room is very large, with two rooms, which is very convenient for traveling with children. The living room is spacious and smoking is allowed. There is also a restaurant and kitchen. The service facilities are the same as those of a hotel, but it is more comfortable than a hotel room. There is a special person to clean every day, and there is a lot of water. Generally, hotels only put two bottles, but the water here is enough to drink. Thank you to the waiter Wang Xueyan, whose service attitude is particularly good. According to our rest time, she adjusted the cleaning time. Thank you
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Yueye.ruxiao
1-bedroom Suite
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The apartment is great, with a washing machine and dryer, which is very convenient in the summer, so you can carry less luggage. The hotel is in a great location, just 3 minutes away from the lobby of the Never Sleeps City. You can take your kids shopping for snacks and buy some gadgets every day.
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Response from Property: Hello dear guests! Thank you very much for taking the trouble to give us a perfect review. Sometimes, a good review means a lot to us. It is enough to prove and affirm that our hard work has been recognized! After carefully reading your comments and seeing your compliments, we are all so happy that we can’t close our mouths. Thank you again, and I am especially grateful to meet you as a guest. “I don’t know when your return date is yet to come.” The Wyndham staff looks forward to welcoming you again. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Aug 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Very good hotel, first-class facilities, super large rooms, five-star hotel. The hotel breakfast is rich with local snacks from Xi'an. The Tang Dynasty City Scenic Area is right outside the hotel room window. It is very convenient to travel and play, and there are many online celebrities checking in. It is very convenient to eat around, and Yintai City Shopping Center is behind the hotel. I will stay at Wyndham Grand next time I come back.
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Mapleisback
Three Bed Room With Kitchen
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel rooms are spacious and comfortable, with complete facilities. The hotel is very large! There is also a large gym and swimming pool. The location is super convenient, right next to the Tang Dynasty City, but it is not noisy. My family is very satisfied.
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Guest User
two bedroom
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Facilities: Very complete Hygiene: Very good and in place, especially the cleaner Dong Junhua is very enthusiastic, speaks very gently and has a very good service attitude. She also recommended interesting attractions in Xi'an to us. Thank you, Auntie, I hope Auntie lives a happy life Environment: Very good, but the formaldehyde smell in the corridor is too strong. I hope we can pay attention to it Service: The service is very good, the front desk is very attentive and considerate
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Response from Property: Dear guest, thank you for your love for the apartment hotel! We are really excited to see your affirmation of the staff's service! Your satisfaction is our driving force. The apartment hotel has been open since 2016, and the facilities and equipment are well maintained, so the smell of formaldehyde should have dissipated. We are very sorry that the smell in the corridor has brought you a bad experience. We will strengthen the ventilation of the corridor. Thank you again for your thoughtful review and look forward to your next stay! Yang Xiaofei, Front Office Manager
Guest User
1-bedroom Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Location📍The hotel is in a great location, 3 minutes walk to the Tang Dynasty City, quiet in the bustling city. Room🏠The room is very large, very suitable for family travel Facilities💌I was shocked by the gym. It was the first time I saw such a complete range of fitness equipment in a hotel. It is really a blessing for iron men!
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Response from Property: Dear guest, thank you for your review of your stay. We are glad that you were very satisfied with your stay. As you mentioned, the hotel is located in the core area of ​​Datang Everlasting City. You can go downstairs to watch wonderful performances and taste local delicacies. We will continue to provide you with efficient services, clean spaces and comfortable rooms, so that you can enjoy better quality stay experience. Sincere thanks again! We look forward to your visit again! Front Office Manager Yang Xiaofei
Anonymous User
two bedroom
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The location is close to the Tang Dynasty City that never sleeps, and there are all kinds of delicious food around. There is also a Hema Fresh supermarket, which makes shopping very convenient. In particular, the apartment kitchen facilities are fully equipped, just like the feeling of being at home.
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Response from Property: Dear guest, thank you for your five-point review! The apartment hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! welcome next time. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in May 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on May 9, 2024
Every time I come here, I must stay here. The location is excellent, and behind it is the pedestrian street of the Tang Dynasty City that never sleeps! The room is large, comfortable and convenient. There is a kitchen where you can wash clothes. The refrigerator is very convenient for freezing food. The staff are very enthusiastic, and Zhang Hongjie is thoughtful in service!
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Response from Property: Dear guests: Hello! Thank you very much for your recognition of the layout of the apartment hotel and your love for the comfortable space design. In terms of service, we will continue to provide a more comfortable stay experience and are always ready to welcome you back at any time. Front office manager Yang Xiaofei
Guest User
two bedroom
Stayed in Jun 2024
Business travelers
54 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Facilities: Good Sanitation: Good Environment: Good Service: Good👍
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Response from Property: Dear guest, thank you for your five-point review! The apartment hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Apr 2024
Travel with friends
1 review
3.0/5
Posted on Apr 23, 2024
This is my first time staying in an apartment hotel, and also my first time to review an accommodation hotel, because this experience left a deep impression on me. The location is really good, right next to the Tang Dynasty City that never sleeps, and it is very convenient to go out at night. When booking the hotel, you will be reminded that it is noisy before 23:00 in the evening because of the Tang Dynasty City that never sleeps, which is normal, and we didn't go back until after 23:00. I never expected that the noise outside at 5 a.m. would wake me up, similar to the sound of a sewage pump, which lasted for a long time. Living on the fifth floor, my head was buzzing with noise. I thought it was just a short while, but I didn't expect it to last so long that I couldn't stand it anymore and had to call customer service to deal with it.
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Response from Property: Dear guest: Hello! Thank you very much for choosing Wyndham Grand Xi'an Haoxianglai Apartments and for recognizing the location of the apartment hotel. At the same time, we are very sorry that you had such a bad experience during your stay. We have confirmed that the sound you heard on the night of your check-in was the Qujiang Municipal Government maintaining the plants on the street. We have reported this to the relevant departments and apologize to you again. In terms of service, we will continue to provide a more comfortable stay experience and are always ready to welcome you back at any time. Front Office Manager Yang Xiaofei
Guest User
1-bedroom Suite
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The apartment is right next to the Everlasting City of the Tang Dynasty. It is very convenient for food, drink, accommodation and transportation. It is very close to the Big Wild Goose Pagoda, Chang'an Twelve Hours, and the History Museum. I choose this place every time I go on a business trip. The service at the front desk is very good and they gave me a lot of help during my stay. , special thanks to front desk manager Yang Xiaofei and receptionists Yuanyuan and Zhang Hongjie. We will come again next time!
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Response from Property: I am so excited to see the simple yet profound praise from the guests. They also recognize our employees so much, providing the most considerate and meticulous service to every guest, and bringing a super value experience to every guest. Our apartment hotel shows the unique charm of the hotel to the guests with its elegant style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement to the hotel. We will serve every family member with our heart and look forward to meeting you next time. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 14, 2024
My first time staying at a Wyndham apartment and I was so impressed! The room is large, fully equipped and comfortable. The hotel and room decoration are new and luxurious. The sanitation and service are excellent! The hotel is located at the south gate of the Everlasting City of the Tang Dynasty. It has a strategic location and good sound insulation. Next time I come to Xi'an, I'll stay here!
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Response from Property: Dear guest, thank you for your review of your stay. We are glad that you were very satisfied with your stay. As you mentioned, the hotel is located in the core area of ​​Datang Everlasting City. You can go downstairs to watch wonderful performances and taste local delicacies. We will continue to provide you with efficient services, clean spaces and comfortable rooms, so that you can enjoy better quality stay experience. Sincere thanks again! We look forward to your visit again! Front office manager Yang Xiaofei