No. 398 Cien East Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
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Wyndham Grand Xi'An Residence Guest Reviews
4.8/5
Excellent
311 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(311)
Positive reviews(304)
Reviews with photos/video(63)
Great location(79)
Friendly front desk staff(41)
Large rooms(36)
Perfect for families(27)
Convenient for shopping(12)
Would stay again(11)
Awesome kitchen(8)
Delicious breakfast(4)
Negative reviews(7)
Guest User
two bedroom
Stayed in Mar 2024
Family
4 review
4.7/5
Amazing
Posted on Mar 28, 2024
Location is ideal, just beside Datang walking street which is lively at night. Note that some rooms can be noisy as there are singing performance at night.
Response from Property: Thank you for staying at Wyndham Grand Xi'an Residence. We are particularly proud of your recognition of the location of the apartment. As you said, the apartment is located in the core of the Grand Tang Mall, with extremely convenient transportation and sightseeing. Regarding the noise issue you mentioned, it is basically caused by the Tang style performance of the famous street. If it affects guests who go to bed early, we will change their rooms to a relatively quiet room. We sincerely look forward to serving you again in the near future. Front Office Manager Stacey Yang
Guest User
two bedroom
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel I was most satisfied with during the National Day holiday was very quiet, the service was warm and thoughtful, the room environment was also very good, it was only 3 minutes away from the Tang Dynasty City that Never Sleeps, the geographical location was excellent, and the overall score was full marks💯
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Response from Property: Hello, dear guest! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that we can’t leave behind, and every hotel has their sweet and warm memories. , I hope that Wyndham Grand Apartment Hotel Xi'an will be the best place for you to travel with your family. I wish you a happy life! Front Office Manager Yang Xiaofei
Guest User
Three Bed Room With Kitchen
Stayed in Oct 2024
Family
14 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The room is large, elegantly furnished and comfortable. The hotel service is very good. A blanket is provided for the show. There is hot Tremella soup and a beautiful and exquisite small mirror in the room. The service staff of the outdoor hot spring is very enthusiastic and patient. There is also a battery car in the hotel to help carry luggage and go to various scenic spots. A very satisfactory trip!
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Response from Property: Hello, dear guest! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has their sweet and warm memories. , I hope that Wyndham Grand Apartment Hotel Xi'an will be the best place for your family travel. I wish you a happy life! Front Office Manager Yang Xiaofei
Anonymous User
two bedroom
Stayed in Oct 2024
Family
33 review
5.0/5
Outstanding
Posted on Oct 10, 2024
It was a very good experience to choose to stay at Wyndham Apartments! From the initial booking to the check-in period, many details were communicated smoothly and patiently with the front desk staff Zhang Hongjie. He also checked us in early on the same day. The room is very spacious. It is a good choice for family travel. Downstairs is the Never Sleep City and Yintai City. It is very convenient for sightseeing and shopping. I will choose here next time.
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Response from Property: I am really excited to see the simple yet profound praise from our guests, and they also recognize our employees so much. We are committed to providing the most considerate and meticulous services to each guest and bringing value to every guest. experience. Our apartment hotel shows guests the unique charm of the hotel with its elegant style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time. Front Office Manager Yang Xiaofei
Henjiudefenga
1-bedroom Suite
Stayed in Sep 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Sep 18, 2024
The hotel has a good location, complete facilities and equipment, and the room is clean and tidy. The service is warm and helpful, and the service is attentive. I am very satisfied with my stay. It is next to the Tang Dynasty City that never sleeps.
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Response from Property: Dear guest, thank you for your review of your stay. We are glad that you were very satisfied with your stay. As you mentioned, the hotel is located in the core area of Datang Everlasting City. You can go downstairs to watch wonderful performances and taste local delicacies. We will continue to provide you with efficient services, clean spaces and comfortable rooms, so that you can enjoy better quality stay experience. Sincere thanks again! We look forward to your visit again! Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Sep 2024
Family
15 review
5.0/5
Outstanding
Posted on Sep 19, 2024
It was a wise choice to stay in Wyndham Apartment Suites for the family gathering during the Mid-Autumn Festival. The hotel is satisfactory in terms of environment, facilities, services, surroundings and travel convenience. The room has a beautiful view. It is so comfortable to sit on the sofa in the living room and look at the Big Wild Goose Pagoda not far away from the window. The room is spacious and comfortable, very suitable for a family of three to travel and rest, and there is also their own space for activities. There is a small kitchen, which is convenient for packing takeout and making some simple dishes. All the hotel staff are very warm and thoughtful, and they are responsive. The apartment is just a few steps downstairs to the Datang City that Never Sleeps, which is very convenient for eating and playing. I have been to Xi'an many times and this is the most comfortable and best experience. Next time I go to Xi'an, I will choose to stay at Wyndham.
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Response from Property: Hello dear guests! Thank you very much for taking the trouble to give us a perfect review. Sometimes, a good review means a lot to us. It is enough to prove and affirm that our hard work has been recognized! After carefully reading your review and seeing your praise, we are all so happy that we can’t close our mouths. Thank you again, and I am especially grateful to meet you as a guest. “I don’t know when your return date is yet to come.” The Wyndham staff looks forward to welcoming you again. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Sep 2024
Family
1 review
3.7/5
Posted on Sep 12, 2024
Wyndham Grand: 1. Hotel 2. Apartment Two buildings are close to each other
The hotel where we stayed last time
This time I chose an apartment with my child
Advantages: 1. It is adjacent to the Tang Dynasty City that never sleeps, which is suitable for multiple consecutive visits to the city that never sleeps. You can check out performances and visit the business district in the city. You can buy fruits, snacks and breakfast for family trips at Hema downstairs. 2. The apartment is equipped with a washing machine, clothes drying rack, bowls and cups, dishwasher, gas stove, microwave oven, etc.
3. The two rooms have two bathrooms, the house is spacious and bright, and the arranged rooms are quiet. 4. You can apply for check-out at 2 pm at the latest 5. I personally like mattresses that are not too soft and feel that the bedding is comfortable.
Disadvantages: 1. There is a gas stove but no pot. 2. The water bar area in the lobby on the first floor is not open.
In addition: The apartment has 7 floors, and the 2nd and 3rd floors should be rented to a confinement center (name: xxx Maternal and Child Care Center). After moving in, I found that there were a small number of expectant mothers and caregivers wearing masks moving around in the lobby. I also saw people who were probably there to visit the site communicating with the confinement center staff in the lobby.
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Response from Property: Dear guests, hello! First of all, thank you very much for taking the time to write such a detailed review for us. The layout of the apartment rooms is clearly spaced, aiming to create a "home away from home" for guests. Considering safety issues, generally the rooms are only equipped with simple tableware. If you need cooking, kitchen knives, cutting boards, rice cookers, woks and other kitchen supplies, you can contact us at any time and we can provide them for you. Thank you for raising the issue of the operation of the lobby bar on the first floor. Since the opening of the apartment, the lobby bar has never been open because the facilities of the hotel and apartment next door are shared. If you need to enjoy drinks, you can go to the hotel lobby bar. I'm sorry that this stay did not fully meet your expectations. Thank you for your suggestions. We will maintain the good aspects and improve the shortcomings. We ensure to create a perfect stay experience for our guests. I believe you will have a new experience next time you stay. We sincerely invite you to come again. Front Office Manager Yang Xiaofei
Anonymous User
two bedroom
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Sep 11, 2024
The price is higher than the hotel, but the environment is much worse than the hotel, the service is quite lacking, and I was refused when I wanted to take more quilts. The location is very good, very close to the Tang Dynasty City and Big Wild Goose Pagoda.
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Response from Property: Dear guest, thank you for sharing such a detailed review. I am sorry that this stay did not fully meet your expectations. The apartment has a clear layout, including a living room, kitchen, and laundry room. It is a suite, so the price is higher than that of an ordinary hotel. Apartment hotels create a comfortable atmosphere of "home away from home", which is slightly different from hotels. Thank you for your recognition of our location. As you mentioned, the hotel is located in the core area of Datang Evernight City. Go downstairs You can watch the wonderful performances and taste the local delicacies. Thank you again for your review. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Aug 2024
Family
23 review
5.0/5
Outstanding
Posted on Oct 12, 2024
I traveled with my 10-year-old son as a family of three. We wanted to book a family room near the city that never sleeps but couldn't find a suitable one. Finally, we chose Wyndham's apartment. It turned out to be the right choice. This trip really gave us the feeling of home. The two bedrooms and two bathrooms are comfortable to live in. The child has his own room, so we can rest without disturbing each other. I recommend booking this.
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Response from Property: Dear guests, a bosom friend is always a friend indeed. Friends are easy to find, but soulmates are hard to find. Thank you for your love for the apartment hotel. Your trust and support are the driving force for our continuous progress. Your praise is the greatest recognition for us. It is our greatest honor to serve you. All our staff wish you a happy life and smooth work! Front Office Manager Yang Xiaofei
Qiguoren
two bedroom
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
This hotel is really the most comfortable one I booked for this trip to Xi'an. The room is very large, with two rooms, which is very convenient for traveling with children. The living room is spacious and smoking is allowed. There is also a restaurant and kitchen. The service facilities are the same as those of a hotel, but it is more comfortable than a hotel room. There is a special person to clean every day, and there is a lot of water. Generally, hotels only put two bottles, but the water here is enough to drink. Thank you to the waiter Wang Xueyan, whose service attitude is particularly good. According to our rest time, she adjusted the cleaning time. Thank you
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Response from Property: Hello dear guests! Thank you very much for taking the trouble to give us a perfect review. Sometimes, a good review means a lot to us. It is enough to prove and affirm that our hard work has been recognized! After carefully reading your review and seeing your praise, we are all so happy that we can’t close our mouths. Thank you again, and I am especially grateful to meet you as a guest. “I don’t know when your return date is yet to come.” The Wyndham staff looks forward to welcoming you again. Front Office Manager Yang Xiaofei
Yueye.ruxiao
1-bedroom Suite
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The apartment is great, with a washing machine and dryer, which is very convenient in the summer, so you can carry less luggage. The hotel is in a great location, just 3 minutes away from the lobby of the Never Sleeps City. You can take your kids shopping for snacks and buy some gadgets every day.
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Response from Property: Hello dear guests! Thank you very much for taking the trouble to give us a perfect review. Sometimes, a good review means a lot to us. It is enough to prove and affirm that our hard work has been recognized! After carefully reading your comments and seeing your compliments, we are all so happy that we can’t close our mouths. Thank you again, and I am especially grateful to meet you as a guest. “I don’t know when your return date is yet to come.” The Wyndham staff looks forward to welcoming you again. Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Aug 2024
Travel with friends
34 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Very good hotel, first-class facilities, super large rooms, five-star hotel. The hotel breakfast is rich with local snacks from Xi'an. The Tang Dynasty City Scenic Area is right outside the hotel room window. It is very convenient to travel and play, and there are many online celebrities checking in. It is very convenient to eat around, and Yintai City Shopping Center is behind the hotel. I will stay at Wyndham Grand next time I come back.
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Response from Property: Dear guest, nothing is more satisfying than getting your satisfaction. Your affirmation gives us great confidence and encouragement. The world is so big, it takes a lot of fate to meet and accompany you through this journey. Time is quiet. May the beauty of this world be linked to you. We look forward to meeting you again in the near future. We will always provide high-quality services and wish you a happy life! Front Office Manager Yang Xiaofei
Mapleisback
Three Bed Room With Kitchen
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel rooms are spacious and comfortable, with complete facilities. The hotel is very large! There is also a large gym and swimming pool. The location is super convenient, right next to the Tang Dynasty City, but it is not noisy. My family is very satisfied.
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Response from Property: Dear guest, thank you for your review of your stay. We are glad that you were very satisfied with your stay. As you mentioned, the hotel is located in the core area of Datang Everlasting City. You can go downstairs to watch wonderful performances and taste local delicacies. We will continue to provide you with efficient services, clean spaces and comfortable rooms, so that you can enjoy better quality stay experience. Sincere thanks again! We look forward to your visit again! Front Office Manager Yang Xiaofei
Guest User
two bedroom
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Facilities: Very complete
Hygiene: Very good and in place, especially the cleaner Dong Junhua is very enthusiastic, speaks very gently and has a very good service attitude. She also recommended interesting attractions in Xi'an to us. Thank you, Auntie, I hope Auntie lives a happy life
Environment: Very good, but the formaldehyde smell in the corridor is too strong. I hope we can pay attention to it
Service: The service is very good, the front desk is very attentive and considerate
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Response from Property: Dear guest, thank you for your love for the apartment hotel! We are really excited to see your affirmation of the staff's service! Your satisfaction is our driving force. The apartment hotel has been open since 2016, and the facilities and equipment are well maintained, so the smell of formaldehyde should have dissipated. We are very sorry that the smell in the corridor has brought you a bad experience. We will strengthen the ventilation of the corridor. Thank you again for your thoughtful review and look forward to your next stay! Yang Xiaofei, Front Office Manager
Guest User
1-bedroom Suite
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Location📍The hotel is in a great location, 3 minutes walk to the Tang Dynasty City, quiet in the bustling city.
Room🏠The room is very large, very suitable for family travel
Facilities💌I was shocked by the gym. It was the first time I saw such a complete range of fitness equipment in a hotel. It is really a blessing for iron men!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of your stay. We are glad that you were very satisfied with your stay. As you mentioned, the hotel is located in the core area of Datang Everlasting City. You can go downstairs to watch wonderful performances and taste local delicacies. We will continue to provide you with efficient services, clean spaces and comfortable rooms, so that you can enjoy better quality stay experience. Sincere thanks again! We look forward to your visit again! Front Office Manager Yang Xiaofei