Ibis Hotel Reviews
Ibis Hotel
Building 28, Shouchuang International, Weiyang District, Xi'an, Shaanxi, 710016, ChinaView Hotel Details
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1 night
Ibis Hotel Guest Reviews
4.7/5
Outstanding
1331 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1331)
Positive reviews(1297)
Reviews with photos/video(158)
Large rooms(169)
Convenient location(164)
Delicious breakfast(153)
Easy to get around(127)
Friendly front desk staff(111)
Close to train station(62)
Comfortable bed(23)
Perfect for business trips(16)
Negative reviews(32)
Julien MILLION
Superior Double Room
Stayed in Aug 2024
Business travelers
31 review
Great
Posted on Aug 11, 2024
Nice and big room. Hotel very new, clean and quiet. Front desk service xiao zhao very kind and helpful. Gave me free late check out and help me to do the laundry. Very busy hotel Very convenient only 10 min away to the train station. Also Lots of local Food just around the corner
Response from Property: The long-lasting rings of water, the blooming and falling of flowers in life, the best and most beautiful time, met the best you. Thank you for your recognition and affirmation of us, and look forward to your visit again.
Twobritsonthego
Double Room
Stayed in Aug 2024
Couples
10 review
Outstanding
Posted on Aug 11, 2024
Great ibis located in a really good area for food and not too far from the subway. We’d recommend staying here for anybody planning a visit to Xi’an
Response from Property: After reading your review, we are deeply moved. You really shared your stay experience with us. We don't know what to say except thank you. Your encouragement and support are our goal to move forward. We will work harder to improve the quality of our service and look forward to your arrival! !
Guest User
Double Room
Stayed in Jul 2024
Travel with friends
48 review
Posted on Aug 3, 2024
The lifts are very slow. This building got many hotels in the same building. Near Xian north railway and not far from the airport.
Response from Property: Dear guest, thank you for choosing and staying with us. We are deeply sorry that we failed to give you a satisfactory accommodation experience. We have reported the hygiene issues you reported to the housekeeping department for rectification. The hotel is an economical and fast hotel, and the rooms are not equipped with pajamas. We hope to have the opportunity to let you see our progress. I wish you a happy life and smooth work!
Anna Syomkina
Double Room
Stayed in May 2024
Solo travelers
3 review
Great
Posted on May 13, 2024
Ibis hotels are good and this one is also good ☺️
Free water, tea, breakfast is absolutely amazing yummy 😋 😋
People on the reception were helpful.
They give you money back for the taxi from Xi'an north, this station itself is just 10 mins far from the hotel (by car). [Don't try to walk there, by Google maps you will not find it. Dear hotel, adjust your location on Google maps]
Unfortunately, i had really bad smell of sigarrets from the room nearby, it was very heavy... You shouldn't allow ppl smoke near the rooms with non smoking people.
Response from Property: Thank you for your comments. Xiaoyi is very happy to receive your affirmation and thank you very much for your evaluation. Xiaoyi’s development is inseparable from your support. Xiaoyi will never forget its original intention and will bring every guest a pleasant and wonderful experience!
Tofusoftandhard
2-bed Room
Stayed in Apr 2024
Family
5 review
Posted on Jun 7, 2024
Location is good near by xi'an north station. You can walk 100 metre will see a lot of shop as starbuck, kfc etc.
Breakfast is good as well
Response from Property: I can't give you the whole world, but I can give you my whole world, clean room, perfect service, all of it.
RobertC
Double Room
Stayed in Apr 2024
Couples
4 review
Amazing
Posted on May 3, 2024
Good hotel, good chinese breakfast, nice staff, very big room, comfortable bed. Close to a subway station and the North Xi'An train station (1 subway stop away).
Response from Property: Dear guest, thank you for your choice and stay. Your satisfaction is our honor. We look forward to meeting you again and wish you a happy life and smooth work!
Kasidit
2-bed Room
Stayed in Sep 2024
Travel with friends
13 review
Outstanding
Posted on Sep 7, 2024
One of the best budget hotel in xi'an near the north train station also the metro as well, everything is perfect.
Thorsten
2-bed Room
Stayed in Aug 2024
Travel with friends
18 review
Outstanding
Posted on Aug 8, 2024
Great hotel, super reception, amazing stuff.
We, additionally liked the size of the room. We had two very comfortable beds, a big bathroom, and, which was our favorite, an amazing couch with a super nice view of the skyline of Xi'An. If you want a cosy and convenient stay, this is the place for you.
Response from Property: Thank you very much for your praise, which makes Xiaoyi feel very gratified. Xiaoyi and her friends will continue to work hard. I hope you will always support us!
Guest User
Double Room
Stayed in Jul 2024
Travel with friends
5 review
Posted on Aug 2, 2024
Excellent location close to the North Train Station. Unfortunately our bathroom was mouldy and not clean. The room was in a medium condition, overall a little refresher would be good for the hotel. Good breakfast and nice staff which don't speak English but try to help.
Response from Property: Dear guest, thank you for choosing and staying with us. We are deeply sorry that we failed to give you a satisfactory accommodation experience. We have reported the hygiene issues you reported to the housekeeping department for rectification. The hotel is an economical and fast hotel, and the rooms are not equipped with pajamas. We hope to have the opportunity to let you see our progress. I wish you a happy life and smooth work!
Blay
Double Room
Stayed in Jul 2024
Couples
3 review
Posted on Jul 18, 2024
The room smells dusty and dumpy. There are slippers to be used for shower. There no pyjamas to wera. In fact it is the poorest of all the hotels I have used.
Response from Property: Dear guest, thank you for choosing and staying with us. We are deeply sorry that we failed to give you a satisfactory accommodation experience. We have reported the hygiene issues you reported to the housekeeping department for rectification. The hotel is an economical and fast hotel, and the rooms are not equipped with pajamas. We hope to have the opportunity to let you see our progress. I wish you a happy life and smooth work!
Brusketiers
Triple Room
Stayed in Jul 2024
Family
3 review
Very Good
Posted on Jul 26, 2024
Good location near Xi'an North trainstation. Good service and breakfast tasty. Elevators slow.
Response from Property: Thank you very much for your praise, which makes Xiaoyi feel very gratified. Xiaoyi and her friends will continue to work hard. I hope you will always support us!
Tee Pk
2-bed Room
Stayed in Jul 2024
Couples
15 review
Amazing
Posted on Jul 9, 2024
Very very spacious room, clean, comfortable bed and very cold air cond. Quiet room as the room facing the housing area. Walking distance to metro station within 10 minutes and near to shops.
Guest User
Double Room
Stayed in May 2024
Couples
1 review
Great
Posted on Jun 3, 2024
Hotel staff were very friendly. We got free breakfast every day. The room was large and clean. It was cleaned and serviced each day. As our flight was later in the day the hotel was very good and let us check out a bit later.
Response from Property: Dear little master, hello! Your affirmation is the greatest support for Xiaoyi! Xiaoyi is honored to receive your praise, and the feeling in my heart is sweeter than tasting honey. Your satisfaction is Xiaoyi's pursuit. In Xiaoyi's home, we all believe that guests are neighbors, so we are particularly concerned about everything during your stay. Xiaoyi will definitely show you a better self and stay by your side all the time. Xiaoyi is motivated to serve every family member well and looks forward to your stay again~~
Ronald George
Double Room
Stayed in Jun 2024
Travel with friends
3 review
Amazing
Posted on Jun 8, 2024
A bit out of town, But an excellent hotel, clean, comfortable and a great breakfast - Recommended.
Response from Property: Dear little master, hello! Your affirmation is the greatest support for Xiaoyi! Xiaoyi is honored to receive your praise, and the feeling in my heart is sweeter than tasting honey. Your satisfaction is Xiaoyi's pursuit. In Xiaoyi's home, we all believe that guests are neighbors, so we are particularly concerned about everything during your stay. Xiaoyi will definitely show you a better self and stay by your side all the time. Xiaoyi is motivated to serve every family member well and looks forward to your stay again~~
Nicholas Alexander
Double Room
Stayed in May 2024
Family
3 review
Posted on May 7, 2024
Surface clean but room had underlying toilet and smoke smell. The hotel is in need of an update. Carpets old and worn, lifts not pleasant..
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work and make corrections and continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. We attach great importance to the questions you raised and have made serious investigations and timely rectifications. Thank you for your tolerance and understanding. We have always been adhering to the service concept of "treating guests like relatives and friends", striving to provide guests with a perfect stay experience and greet every guest with the best quality service. If you have any questions during your stay, you can call the front desk at any time "0". We are dedicated to serving you 24 hours a day. I apologize to you again and hope to get your understanding! Looking forward to your next stay and wish you a happy life!