Xi'an Helen Hotel Reviews

Location is good, near from metro, easy to find something to eat

Very close to the grottos ( could probably get there by walking but the staff offered to drop us off for free ! ) , they also dropped us off to the bus station to get back to Tianshui ! The room was nice , clean , no negative comment : good value for money.

The hotel is well located but it is not easy to find the first time. You have to enter the neighborhood, then go to building 2 and finally go to the ninth floor and turn left to find the reception. In the room for 3 persons, it is finally a shared bathroom and not a private bathroom.

It was a very good value for the money. The couple were very nice. The location was not hard to find for us. It was the second building, 9th floor

Good location, the room was small, same for the bathroom. It was a very good room for the price paid

Good hotel with great location. Clean and warm rooms and helpful staff. A little bit difficult to find

The condition is OK, but the sound insulation is a bit poor

The accommodation was comfortable. The host was very attentive upon our arrival and helpful. Well located, close to the metro.

The "hotel" is located in an apartment building near the metro station. At the entrance to the yard there are guards with a log, they don’t know anything and won’t be able to tell you, they won’t let you into the yard without an entry in the log. We were helped by women who stood with advertising fans near the metro. When the women saw a photo from trip.com with large hieroglyphs on a red background, they immediately realized who the owner was and called him, it looks like they are great friends. The owner came out, met us and led us past the security (the security never again blocked our passage). The owner of the apartment speaks good English, explained everything and told us how and what to use. The room we got is in dire need of cosmetic repairs. Opposite the bed there is a TV and a set-top box for watching channels, but there is only one socket. In general, the TV is a useless decoration of the room and it does not turn on. The water temperature control in the shower is poor, you need to get used to it. A shower together with a toilet, on the one hand it’s even convenient))) the bathroom needs renovation. Air conditioning with a separate meter that periodically clicks, so sleeping at night without air conditioning was normal. The bed is not for everyone - yes, it’s a king size, but there is no feather bed))) well, like, they say sleeping on hard stuff is good for you, we called this bed the stone of love))) the pillows are also brick, but there’s some kind of husk inside, probably also very useful, I liked it, it was an interesting experience.)) Essentially, this is a three-room apartment with autonomous rooms in a high-rise building on the 8th floor. The location is great, we walked from there to the fortress and back. By the way, the routes to the Terracotta Army have changed, do not believe organic maps and maps mi and any bloggers until the summer of 2023. There is a grocery store in the yard, and you can eat delicious food in the surrounding area. The gate to the yard may be closed at night, keep that in mind. Overall we liked it.

Convenient for travel. There is a subway station downstairs.

The location is very convenient, just outside the subway

The picture is completely different from the house. The size of the double room is only 1.5 meters when it is stated as 1.8 meters. The corridor is not hygienic and smells bad.

The hotel is in a residential area. It's a three-minute walk from the subway entrance and you don't even need to cross the road. The bathroom is a public toilet. The environment is average. The room as a whole is fairly well-behaved. What kind of bicycle do you need for this price? Hahaha, aunt and uncle I am also very enthusiastic. I saw my aunt helping the young man carry the suitcase hahaha. It is very noisy at night, and people will come to check in intermittently at two or three o'clock. The community is on the side of the road, and there are motorcycle gangs bombing the street in the middle of the night. This is very annoying. If you have high requirements for the sleeping environment, be careful to enter!

The bad review from another guest in the front row said that the high score is a fake. I can tell you from my personal experience that it is true. We came to Xi’an from the Northeast to travel. We found this hotel with a high score on the platform, so we made a reservation. After check-in, the boss told us that the door lock is not good. This should have been told to us before check-in. We tried it after knowing it, and found that it can be opened from the outside after the lock. This room is definitely not suitable for us. And he said that the door lock of their hotel room is not good, so we contacted the boss to check out and get a refund, but he refused to refund. Irregular. Because we had a tight schedule from all the way, even though it was late, we still hurried out to find a hotel again. Later we applied for the platform to intervene. The customer service staff on the platform were very good. They knew what was going on as soon as they heard it. They expressed their understanding very much. If the door lock has no problem and we can live in it, we would rather waste 162 yuan and have to come out and find it again. In the hotel, the customer service actively communicated, and the feedback said that the store refused to admit it, and the attitude was particularly bad. We made a big mistake, because we were in a hurry to catch up with the schedule and didn’t take a video of the problem with the door lock. The customer service said that if there is video evidence, he can directly force a refund, but based on the current situation, although the facts are very clear, he also gave us We fought for the biggest compensation from the platform, and the platform gave us 92 yuan. I would like to remind everyone that if you encounter room problems after check-in, you must be calm and calm, take a video to collect evidence, and never give black-hearted merchants any chance to plunder money. At the same time, I also complained to the platform on the grounds that the hotel did not register the ID card information. The platform said that it would deal with the store and never allow this kind of irregular hotel to do whatever it wants!