BOYA HOTEL

BOYA HOTEL Reviews

BOYA HOTEL

Yuan Ding Road and jianyuan road intersection, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
BOYA HOTEL
BOYA HOTELBOYA HOTELBOYA HOTEL
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BOYA HOTEL Guest Reviews

4.6/5
Very Good
981 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(981)
Positive reviews(958)
Reviews with photos/video(291)
Offers pick-up/drop-offs(163)
Friendly front desk staff(122)
Classy environment(119)
Awesome amenities(90)
Easy to get around(80)
Close to train station(50)
Delicious breakfast(42)
Amazing natural light(13)
Negative reviews(23)
Guest User
Chess&Cards Double Bed Room With Smart Guest Control&Fresh Air System + Luxury Lounge Chair
Stayed in Jul 2024
Business travelers
5 review
1.0/5
Posted on Jul 21, 2024
The promotional pictures were not consistent with reality at all. There were no windows, it was damp, and there were small spiders. We booked a mahjong room and a standard room, and the windows in the standard room were extremely small. The pictures of the mahjong room show no windows or sofas, the space is closed, and the bedding is wet, making it uncomfortable to sleep at night. I called the front desk and said that the one with windows and sofa was already occupied, but Ctrip did not indicate that it had no windows. All in all, it was very uncomfortable and a poor experience.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are deeply sorry for the problems you have reported and for the inconvenience caused to you during your stay. The hotel has fed back the issues you mentioned to the relevant departments and will continue to supervise and provide relevant training to employees to provide better services. Thank you for your sincere opinion. We look forward to your visit again to witness the improvement and improvement of our hotel! I wish you a good mood every day!
Zhengtuwangzi
Elegant Charm Double Bed Room (Smart Guest Control + Fresh Air System + Zero Pressure Comfortable Sleep)
Stayed in May 2024
Solo travelers
135 review
5.0/5
Outstanding
Posted on May 26, 2024
The transportation is convenient. There is free pick-up and drop-off from the North High-speed Railway Station. The breakfast is not rich, but it is delicious. The room is also relatively hygienic. The carpet in the room still needs to be cleaned. The beauty at the front desk is very good and has a sweet smile. Overall, it is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your 5-point review. Your recognition is the best encouragement to us. Every city always has a reason to be remembered. Every hotel has its sweet and warm memories. I hope Boya will be the best. The hotel you choose will be the most warm and unique one in your memories! wish you a happy life!
Guest User
Audio-Visual Double Bed Room (Ultra Hd Projection VIP + Smart Guest Control + Fresh Air System)
Stayed in May 2024
Other
3 review
2.2/5
Posted on May 25, 2024
I originally booked a movie theater room, but as soon as I opened the door, there was a smell of smoke, the carpet was not vacuumed, and there were small pieces of dirt, hair, and bugs everywhere. The air conditioner can only reach 24 degrees and cannot go any lower. I wanted to take a shower, but found that both towels were wet. I couldn't stand it anymore and asked to change rooms. The front desk said that all rooms with the same price were fully booked. After a lot of trouble, I was assigned to room 202, thinking it would be better, but there were still drink marks left on the table, which were not wiped off at all. There were shoe prints on the bathroom floor again. I thought the carpet would be cleaner, but it turned out that in addition to dust, there were toenail fragments left by other guests. Disgusting. . . Because it was late and tired, I just survived. I made an appointment in advance for a drop-off. When I went to the front desk to confirm in the morning, I was told that the driver was resting and could not come. He could order an online car for us and asked us to give us a good review. How to give? Sorry, I really can't give it to you. Because you haven't done what you should have done. Reflect on it.
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello! We are deeply sorry for the problems you have reported and for the inconvenience caused to you during your stay. The hotel has fed back the issues you mentioned to the relevant departments and will continue to supervise and provide relevant training to employees to provide better services. Thank you for your sincere opinion. We look forward to your visit again to witness the improvement and improvement of our hotel! I wish you a good mood every day!
Guest User
Audio-Visual Double Bed Room (Ultra Hd Projection VIP + Smart Guest Control + Fresh Air System)
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 26, 2024
The hotel has a good environment. As soon as I entered the lobby, I felt that it was really good. The room was bright, clean, and had no odor. The room had free mineral water and free tea. The kettle was clean, had no odor, and basically had everything you need. The lady at the front desk was also very enthusiastic. He introduced us to the places to eat and the surrounding food. I liked the lady at the front desk. There is also a free parking lot at the door. I was very happy to visit Xi'an this time. The hotel was also very cost-effective. Next time I come to Xi'an, I will stay in his hotel. It's close to Xi'an. North Station is also close. #serviceattitudequitegood #attitudegreat #scenerybeautiful #surroundingenvironmentgood #toiletriescomplete #toiletriesverycomplete
Original TextTranslated by Google
Response from Property: Dear guests, we are honored that our service has been praised by you. We will continue to maintain this enthusiasm and sincere service to every guest. We look forward to meeting you again and wish you a happy journey!
Guest User
Audio-Visual Double Bed Room (Ultra Hd Projection VIP + Smart Guest Control + Fresh Air System)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel has a beautiful environment, every detail is attentive, and the service from check-in to check-out is super considerate. Xiao Pan at the front desk arranged a room for us near the community, which was very quiet! The Wi-Fi is smooth, there are many TV programs, the hot water and air conditioning are very good, the hygiene is also clean, the bedding is high-quality and skin-friendly, the pillows are soft and comfortable, I went to have breakfast, the variety is very rich, the dishes are also delicious, and the combination has high nutritional value , in short, impeccable, will stay here again next time!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Anonymous User
Queen Room With Memory Foam Mattress
Stayed in Mar 2024
Couples
3 review
1.0/5
Posted on Mar 25, 2024
After looking at the photos of the hotel, I felt that the environment would be very good. After all, it is the off-season and the price is not expensive. When I walked into the lobby, I felt bad. The front desk asked me for my ID card. , OK, this is nothing. The room I opened upstairs smelled bad as soon as I entered, and the facilities were very old. When I asked to change rooms, I obviously felt that the tone of the front desk was unpleasant and unwilling. The trash in the bathroom was still there after we changed rooms. Was it specially given to us? There is only one stool in the room, which is very inconvenient for eating, and there is also dust under the table! Hygiene is very poor! Originally, it was too much and I left in a hurry after one night. The experience was very bad!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are deeply sorry for the problems you have reported and for the inconvenience caused to you during your stay. The hotel has fed back the issues you mentioned to the relevant departments and will continue to supervise and provide relevant training to employees to provide better services. Thank you for your sincere opinion. We look forward to your visit again to witness the improvement and improvement of our hotel! I wish you a good mood every day!
andylinda
Queen Room With Memory Foam Mattress
Stayed in Oct 2023
Solo travelers
204 review
5.0/5
Outstanding
Posted on Oct 26, 2023
The hotel near Xi'an North Railway Station has good value for money, and the service attitude is very good. The room facilities are very new, and the bed is big. There is a car to take you to the North Railway Station, but the rooms on the roadside are noisy.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support to Xiaoya. Xiaoya always believes that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best service. We look forward to working with you next time. The encounter! wish you well
Qinglanzhizheng
2-bed Room
Stayed in Sep 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Sep 12, 2023
Environment: The room size is okay, but there is a musty smell in the room, which is very unpleasant. Service: Average level, the same price may be a little worse, maybe because it is so close to the station, the unit price is so high. Facilities: There is a laundry room, but no temporary seating area.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support to Xiaoya. Xiaoya always believes that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best service. We look forward to working with you next time. The encounter! wish you well
Guest User
Queen Room With Memory Foam Mattress
Stayed in Feb 2024
Other
1 review
1.5/5
Posted on Feb 24, 2024
The hotel's air conditioner was broken and we were not informed that it was difficult to go out to find a room in the middle of the night. We could only freeze for one night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Boya Hotel. We are very sorry for bringing you a bad stay experience. The air conditioner was temporarily broken and we apologize for not notifying you in time. Xiaoya has repaired the air conditioner quickly. Xiaoya sincerely hopes to get in touch with you to express her apology. You can call the hotel switchboard to contact us and give us valuable suggestions. We hope that our improvements will welcome your visit again!
Guest User
2-bed Room
Stayed in Feb 2024
Family
2 review
2.2/5
Posted on Feb 19, 2024
1. The washing machine in the laundry room was a washer and dryer, but it had no drying effect at all. I was so embarrassed that I took a bunch of wet clothes back. The other washing machine was broken and there was no sign on it. I threw all the clothes in and found that it couldn't be used. . 2. There is no door in the shower room, so the outside is completely wet after taking a shower. 3. Disposable slippers are too bad. If there is a little water on the ground, they will get wet when you step on them. 4. The front desk service is good, and there is also a taxi fare reimbursement service, which is good.
Original TextTranslated by Google
Response from Property: Thank you for staying at Boya Hotel and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome your visit again!
Guest User
2-bed Room
Stayed in Nov 2023
Solo travelers
5 review
1.0/5
Posted on Dec 1, 2023
The room smelled very bad, especially the bathroom. I won’t stay here next time.
Original TextTranslated by Google
Response from Property: Dear little master: Hello! We are deeply sorry for the problems you have reported and for the inconvenience caused to you during your stay. The hotel has fed back the issues you mentioned to the relevant departments and will continue to supervise and provide relevant training to employees to provide better services. Thank you for your sincere opinion. We look forward to your visit again to witness the improvement and improvement of our hotel! I wish you a good mood every day!
Anonymous User
2-bed Room
Stayed in Jul 2023
Family
15 review
2.2/5
Posted on Jul 22, 2023
A very bad experience. We booked this hotel because we called the front desk in advance and promised free pick-up to and from Xi'an North Railway Station. However, we had to wait for an hour for pick-up and had to walk a lot with our suitcases. It was very unpleasant! But the delivery station doesn't care at all, bad review! Bad review! Bad review! The front desk has a bad attitude and the room service is not good. I suggest you never stay in this hotel!
Original TextTranslated by Google
Response from Property: Dear little master: Hello! We are deeply sorry for the problems you have reported and for the inconvenience caused to you during your stay. The hotel has fed back the issues you mentioned to the relevant departments and will continue to supervise and provide relevant training to employees to provide better services. Thank you for your sincere opinion. We look forward to your visit again to witness the improvement and improvement of our hotel! I wish you a good mood every day!
Guest User
Audio-Visual Double Bed Room (Ultra Hd Projection VIP + Smart Guest Control + Fresh Air System)
Stayed in May 2023
Other
2 review
1.5/5
Posted on May 4, 2023
Dirty, dirty, dirty, so dirty that I almost vomited. There are several sockets facing the bed, they don’t look normal, it’s disgusting😅
Original TextTranslated by Google
Response from Property: Dear guests: Hello! In order to provide customers with more convenience, the hotel has installed sockets and USB charging holes on both sides of the bed. Desk sockets are also for guests to use laptops or boil water. The hotel room layout must be legal and legal. If you have any questions about this Photographs can be taken to obtain evidence and handed over to the police. Thank you for your review and wish you a happy day!
Guest User
Audio-Visual Twin Room (Ultra Hd Projection VIP + Smart Guest Control + Fresh Air System)
Stayed in May 2023
Travel with friends
1 review
1.0/5
Posted on May 18, 2023
Whoever lives there will regret it, the price is the same. Is the service far worse than IKEA?
Original TextTranslated by Google
Response from Property: Dear little master: Hello! We are deeply sorry for the problems you have reported and for the inconvenience caused to you during your stay. The hotel has fed back the issues you mentioned to the relevant departments and will continue to supervise and provide relevant training to employees to provide better services. Thank you for your sincere opinion. We look forward to your visit again to witness the improvement and improvement of our hotel! I wish you a good mood every day!
Guest User
Elegant Charm Double Bed Room (Smart Guest Control + Fresh Air System + Zero Pressure Comfortable Sleep)
Stayed in Apr 2023
Couples
1 review
1.0/5
Posted on Apr 12, 2023
It's very bad. One stay is enough. The room is not soundproofed. It's so noisy that I can't sleep. The room is very small. It's not convenient for two people to eat in the room. I booked the pick-up station service because it has this service, but it's not available at all. After being picked up and dropped off, it was the first time I stayed in the worst hotel. I hope friends who are planning to book will consider it carefully.
Original TextTranslated by Google
Response from Property: Hello! We sincerely apologize for bringing you a bad stay experience. The hotel is constantly developing, and the facilities you see will continue to be improved in order to provide you with better services. Please believe that we want to do more for our guests. Looking forward to your stay again! I wish you a good mood every day!