Novotel Xi'an Xinxing

Novotel Xi'an Xinxing Reviews

Novotel Xi'an Xinxing

No.9 Huzhu Road, Beilin District, Xi'an, Shaanxi, ChinaView Hotel Details
Novotel Xi'an Xinxing
Novotel Xi'an XinxingNovotel Xi'an XinxingNovotel Xi'an Xinxing
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Novotel Xi'an Xinxing Guest Reviews

4.5/5
Good
2125 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(2125)
Positive reviews(2027)
Reviews with photos/video(131)
Classy environment(117)
Easy to get around(95)
Friendly front desk staff(88)
Large rooms(73)
Close to metro(34)
Stayed multiple times(14)
Poor air conditioning(12)
Comfortable bed(9)
Negative reviews(98)
Anonymous User
Family Room
Stayed in Apr 2024
Family
1 review
3.2/5
Posted on Apr 13, 2024
This Novotel Xian Hotel is in a very strategic location near the MRT station, next to a mall and surrounded by restaurants and grocery stores. Love this place. Overall the service is good, there are only a few comments: * if you like going to karaoke or going to the cinema, then you will like the dimly lit room theme with very minimal lighting, unfortunately my family and I are not comfortable with minimal room lighting, the room is dark. * If you like going to the SPA to soak in hot and cold water, then you will like the unstable condition of the hot water for bathing (shower) because it sometimes flows hot and cold water alternately. Unfortunately, my family and I don't like going to SPA, so this condition is a little annoying. * The thing that is very disturbing is that THE ROOM HAVE NO AC (Air Conditioner)... I have asked the staff, the information is that the AC facilities have not been activated in April, and please open a small window if the room feels hot. I thought it was April Fool's Day, but it turned out that staying 3 nights without AC made me sleep uncomfortable because it was hot even though the window was open, not to mention the noise of traffic at night which disturbed my sleep. Maybe I was careless in not reading the information when booking this room, but it seems I didn't find clear information that there were no AC facilities in April. This is the first time in my life that I have stayed in a 4 star hotel or above that doesn't have AC, LOL. My advice to potential guests is to be careful if you want to book this hotel, better check and recheck. Breakfast so so, you can try Xian traditional food here.
Response from Property: Dear Family: Hello! Thank you for choosing Novotel Xinxing among thousands of hotels. Thank you very much for your recognition of our services! However, we are truly sorry that we were unable to bring you a very satisfactory stay experience! Regarding the lighting issue you reported, our rooms in the east building are designed in an industrial style and are dark in decoration and lighting. You can choose our rooms in the west building next time. They are simple and may be much better. We have communicated your feedback with the engineering department about the water temperature and air conditioning issues. We care about every guest’s stay experience and hope to provide every guest with a comfortable and warm stay environment. We look forward to your choice again. Wish you the best. Enjoy your life!
eeviac
Deluxe King
Stayed in Dec 2022
Couples
10 review
4.2/5
Very Good
Posted on Jan 26, 2023
Good location, a 20 minute walk east of the ancient city wall. Conveniently attached to a mall. Room was large with comfortable bed. Soundproofing could be better, the guests around us were all noisy one night.
ZTee
Stayed in Jun 2022
Business travelers
21 review
5.0/5
Outstanding
Posted on Jun 19, 2022
Candy Tang, one of the Front Desk staff, she was so professional, sleek and very customer friendly, especially that I am a foreigner and my Chinese Language is limited. very quiet room, floor and surroundings. My special requests were granted since it is not peak season. The rooms and bathrooms are spot on and amenities inside the room works and their Wi-Fi connection speed is great! Overall, five star rating to this Hotel! Strongly recommended.
Response from Property: Dear guests, thank you very much for your praise of our hotel. We will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. Look forward to coming again. Have a nice trip!
Matthew
Superior Queen Room
Stayed in Jun 2022
Couples
24 review
4.7/5
Amazing
Posted on Jul 9, 2022
Clean and modern hotel at a very reasonable price. There is a metro stop nearby too.
Response from Property: Dear distinguished guests, thank you for staying at Jueyi Wyndham Hotel in Xi'an and taking the time to comment on the hotel. Your affirmation is our greatest encouragement, and we will make persistent efforts to do better. Thank you again for your stay. I hope Jueyi Wyndham Hotel in Xi'an can be like a warm home as your comfortable harbor! Sincerely look forward to your next visit!
FailonMendonca
Stayed in Jan 2023
Couples
52 review
4.0/5
Very Good
Posted on Jan 25, 2023
Good hotel and nice place.
Response from Property: Thank you for your visit and sharing. Choosing TRYP Wyndham Hotel means choosing trust. I hope you will have a comfortable stay in the hotel. If you have any questions, please call the hotel staff. I wish you a happy life and all the best!
Xinfuyinzhanlong
Standard Big Bed Room
Stayed in Sep 2024
Family
33 review
4.0/5
Very Good
Posted on Sep 23, 2024
Stay at Novotel for less than 200. Great value. Although not as convenient as the Bell Tower shopping district, you can't have it both ways. The room is quite big. Maybe it will be better if the outside floor is cleaned. Convenient location.
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nj3cjp
Deluxe Double Bed Room (100-Inch Screen Cinema Room)
Stayed in Aug 2024
Family
18 review
4.5/5
Great
Posted on Aug 10, 2024
Overall, it's not bad. It's about 45 minutes away from Xi'an North Station by subway. It's more than 20 yuan by taxi from the Big Wild Goose Pagoda, Bell Tower, Datang Evernight City, etc. But there seems to be a lot of gap between the five-star standard. First of all, in terms of service, the gap between the old standard five-star standards we stayed in is very obvious. Even compared with Atour, there is still a certain gap. Secondly, in terms of facilities, there is no swimming pool and no other machines. Everything is very slow, and there are not many varieties of breakfast, so it can only be regarded as average. However, the decoration of the lobby is very good, and the rooms with tatami are good. The tatami is equivalent to an independent space. The children like it very much. If there was no welcome fruit on the first day of check-in, I asked the front desk to provide milk and nuts. Overall, it's pretty good and can meet the standards of a four-star stay.
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6/7
Response from Property: Dear guests: Hello! Thank you very much for choosing and staying in our hotel, and thank you for your honest review of us. However, if we did not receive your five-star praise this time, it must be because we still need to improve! We will continue to strengthen our own management and improve the service level for each guest. We look forward to your choosing to stay again and continuing to urge us to move forward! I wish you a happy life and all the best!
Haichao1982
Superior 2-bed Room
Stayed in Jun 2024
Business travelers
183 review
4.0/5
Very Good
Posted on Aug 6, 2024
After staying here for many times, the service has been greatly improved. The hotel is in a very good location, close to the subway station, not far from the Bell and Drum Tower and Muslim Street, and it is very convenient to travel. There are also many delicious foods nearby. The room is spacious; it is worth recommending
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Guest User
Superior 2-bed Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The hotel is clean and comfortable, with rich breakfast. I recommend the millet porridge with whistle noodles, which is delicious. The vegetable salad ingredients are fresh. It is a 5-minute walk to Metro Line 3, which is convenient for travel. In short, food, accommodation and transportation are ok
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Anonymous User
Deluxe Room (Double Bed)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The butter service is good. The environment is good👍, very good, and the hygiene is also good👍. Metro Line 3 is nearby. The attractions are relatively close. nice environment. After I arrived, I was given a small gift. Very good. I like it. I like it. I like it.
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sissi 1314
Superior Queen Room
Stayed in May 2024
Family
35 review
5.0/5
Outstanding
Posted on May 6, 2024
The main feature of the room is its large area. The hotel still surprised me. Recently, they held an event to give away free breakfast. Although the breakfast variety is limited, it is better than nothing. The main feature is convenience! There is a Hema Fresh next to the hotel, about 100 meters away from Exit B of Line 3 (Changle Park Station)! The hotel also gave away a bag of snacks every day, including two drinks, a bag of nuts and a few candies! My child also drew a blind box!
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Response from Property: Thank you for your trust, affirmation and support. The hotel has always been adhering to the concept of service first to provide every guest with intimate and meticulous service, and strive to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and more humane services. I hope to provide you with a warm and comfortable stay environment as always! I wish you a happy life
Liyuan,zhejiangaifusi
Deluxe King
Stayed in Apr 2024
Business travelers
89 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The room is small, decorated in an industrial style, very distinctive, clean and sanitary, and overall very good. The location is good, in the city center, check-in is fast, and the room is assigned by machine.
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Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The service is good, the environment is very good, after coming to the hotel, it's like being at home, very good, there is a subway station nearby, the hygiene is good, the breakfast is good, very good, I can stay again next time. The service is very good, it's very warm after coming. Free gifts.
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Response from Property: Every place we have been to, every person we have met, may become a post station. We always like to recall, like to look back, and like not to forget. Xinxing Novotel Hotel will not forget the relatives who accompanied us all the way, and our friends will not forget the memories of them. Thank you for your recommendation. We will continue to work hard and make liking our hotel a proud thing! Flowers bloom all year round, and we welcome guests with a smile! Haha, are you moved by the sweet smiles of our hotel people? "It is a great pleasure to have friends coming from afar", so come home often, and Xinxing Novotel Hotel people are looking forward to your arrival at any time!
Guest User
Standard Big Bed Room
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is worth recommending. If you are used to staying in a hotel with big white walls, the retro industrial style is still a good experience. The room I booked was upgraded to a higher level for free. The craft beer in the hotel is really worth drinking. The handsome guy at the front desk recommended a beer set meal, which is not expensive and tastes good. It is very pleasant when paired with other snacks.
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Response from Property: Dear Novotel guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your support and care for us!
Bifengyue
Deluxe Room (Double Bed)
Stayed in Apr 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Apr 24, 2024
I have stayed here many times. The front desk service is good. The room is quiet, spacious, and has a wide view outside the window. The hotel also provides breakfast, which is quite rich.
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Response from Property: Every place we have been to, every person we have met, may become a post station. We always like to recall, like to look back, and like not to forget. Xinxing Novotel Hotel will not forget the relatives who accompanied us all the way, and our friends will not forget the memories of them. Thank you for your recommendation. We will continue to work hard and make liking our hotel a proud thing! Flowers bloom all year round, and we welcome guests with a smile! Haha, are you moved by the sweet smiles of our hotel people? "It is a great pleasure to have friends coming from afar", so come home often, and Xinxing Novotel Hotel people are looking forward to your arrival at any time!