Urba S (Xiamen Railway Station Store) Reviews

Response from Property: [Smart home, 65-inch LCD TV support + HD on-demand + private screen projection] Thank you for taking the time to review Xiaoyue in your busy schedule! We are very honored. We will strengthen your valuable comments and suggestions. Internal management and service. Ensure that every guest who stays can enjoy our better services. If you need a handbag, you can call the front desk and a robot will deliver it to your room. All rooms in Xiaoyue can be controlled intelligently. You can control curtains, lights, TV and other equipment by calling "Xiaodu Xiaodu" in the room. Here, everyone who comes is our distinguished guest, and every encounter is a fate. May a wonderful life be with you, and look forward to meeting you again in the future and creating more pleasant memories for you!

Response from Property: [Smart home, free parking, 65-inch LCD TV support + high-definition on-demand + private screen projection] Thank you for your recognition of us. Every need of our guests is the direction for which we sincerely strive. We must work harder to create a five-star standard. Xiaoyue has its own parking lot, so parking is worry-free. Looking forward to your next trip, we can create more perfect services for you.

Response from Property: Dear guests, since the hotel opened, we have served every customer who comes to the hotel with heart and won unanimous praise from the guests. We will continue to maintain a high level of service standards to receive and serve every customer who comes to the hotel. Because of you We are dissatisfied with the hotel's price increase during the May Day period and malicious negative reviews that slandered the hotel. We have complained to the Ctrip platform and explained that the hotel's adjustment of room prices during holidays is a normal market behavior and the price is clearly marked. There is no problem. Finally, you mentioned a room price of more than 600. Since you stayed during May Day, the market will increase during holidays. Seeing that you booked the room through Ctrip, the prices are very transparent. As for the more than 300 you mentioned, it is our usual price excluding breakfast, not the May Day price. We apologize again for the inconvenience caused to you during your stay. I wish you a happy life and smooth work!

Response from Property: (Intelligent guest control, free parking, new decoration) Dear customer, thank you for choosing Xiaoyue to stay. We are very sorry for bringing you a bad check-in experience. We are deeply sorry for this. The hotel is located in Siming District, Xiamen City, 1.3 kilometers from Xiamen Railway Station and a 5-minute drive. After the renovation of the hotel was completed in January 2024, the hotel moved into the Ctrip platform in April. The hotel provides free parking, and the rooms are equipped with Xiaodu smart guest control, which can control the room air conditioner, TV, lights, and curtains with voice. Equipped with a 65-inch high-definition LCD TV, you can currently watch high-definition live broadcasts, support video on demand, and high-definition private screencasting. A series of work has been carried out to remove formaldehyde and remove odors to solve the problem of odors in new decorations. Currently, tea stems are placed in hotel rooms to remove odors, and high-end aromatherapy rattan will be placed in the hotel rooms to help with sleep. The hotel is committed to providing high-quality accommodation services to business travelers. After the upgrade of the breakfast room is completed, a buffet breakfast will be provided in mid-to-late May. Welcome to check in and taste it. The hotel attaches great importance to your concerns. We have verified the front desk and confirmed that you We were told that we needed to change rooms the next day, but due to problems with the hotel's work handover, we were unable to change your room in time the next day as per your request. We would like to express our gratitude to you again for the negligence of our front desk colleagues. We sincerely apologize. The hotel will strengthen staff training and hope that you will have a different stay experience next time. Welcome to visit again. Xiaoyue hereby wishes you smooth work and a happy life.