Novotel Xiamen International Convention Center  Reviews

Response from Property: Hi dear guest, thank you for your compliment to Novotel. It is a great honor to let you spend a wonderful night. We have a fresh and comfortable environment; elegant and open space; sincere and loving service. Rest and recharge in Novotel, you can get physical and mental relaxation and pleasant experience. Looking forward to your next stay~-Front Desk Guest Service

Response from Property: Hello! Thank you very much for choosing to stay in our hotel and for taking the time to leave such detailed feedback. Seeing your evaluation, we feel deeply guilty and remorseful for not being able to provide you with a service that meets the five-star standard. We really failed to meet your expectations. We would like to express our sincerest apologies to you. The improper handling of breakfast applications is a serious mistake in our service process and communication. The staff did not inform you of the application results in time, which led to your failure to make arrangements in advance, which is unforgivable. We have severely criticized and educated the relevant employees, and comprehensively sorted out and optimized the service process to ensure that similar situations do not occur again. At the same time, we will strengthen employee training, improve employees' attention to guests' needs and follow-up capabilities, and ensure that every guest's inquiry can be properly responded to. Regarding the air-conditioning temperature control problem, the staff's statements were inconsistent, which caused you trouble. This is a reflection of poor communication within our team and weak business knowledge. We will immediately organize employees to conduct professional skills training, clarify the operating specifications of various facilities and equipment and the handling of special situations, and avoid misleading guests. At the same time, the hotel's air-conditioning system will be fully inspected and optimized to improve the flexibility and stability of temperature adjustment. The toilet door design has caused you inconvenience. We have recorded it and will arrange professionals to evaluate and find a solution as soon as possible. We will try to renovate or adjust the toilet door without affecting the overall layout of the hotel to improve the guest experience. We are relieved to know that you are satisfied with the comfort of the big bed. We have been committed to providing guests with a comfortable accommodation environment and will continue to optimize and improve the hardware facilities. We apologize again for the unpleasant experience brought to you. Your feedback is the driving force for our progress. We will take this issue as an important opportunity to comprehensively rectify and improve service quality and management level. If you have travel plans in the future, I hope you can give us another chance. We will definitely use practical actions to prove our changes and progress and provide you with truly high-quality five-star service. If you have any questions or suggestions, please feel free to contact us at any time. Our customer service team will serve you wholeheartedly.

Response from Property: Hi, thank you for choosing to stay and recognizing me. Xiao Nuo is very pleased and proud to see your five-star praise. It instantly washes away all the fatigue and is more willing to provide warm service. The hotel is located on Guanyinshan Square and Guanyinshan Beach. It is next to the quiet coastline along the most beautiful ring road in Xiamen. It is located on the scenic East Ring Road. It has a superior location and convenient transportation. There is a subway station downstairs. You can also walk to Guanyinshan Beach, all the way south to Xiamen International Conference Center, Strait Grand Theater, Romantic Ring Road, Coconut Wind Village, Zengcuo'an, Nanputuo Temple, Xiamen University White City, Xiamen University, wooden plank road, Hulishan Fort and other famous tourist attractions; the hotel is equipped with guest rooms, catering, conferences, children's playgrounds, laundry rooms, gyms, business district negotiation areas, shared office spaces, etc., to provide convenience for your business travel, vacation, family and parent-child travel. The scenery is everywhere, and the heart is free. - Front desk guest service

Response from Property: Hi dear guest! Xiao Nuo is very touched to see your comments! Because of your encouragement, we will get better and better! Because of your support, we will work harder and harder! A cup of warm tea, a warm greeting, and a smile from the heart are Xiao Nuo's enthusiasm and thoughtfulness. Satisfaction is only the starting point, and surprise and touching are the direction for Xiao Nuo to move forward. - Front Office Guest Service

Response from Property: Dear guest, hello, thousands of words can be summed up in one sentence. Thank you for choosing Xiaonuo in Mangmang Hotel, thank you for your careful discovery and sharing, and thank you for your encouragement and support for Xiaonuo. Warmth and friendliness are an indispensable part of Xiaonuo's service awareness. With your encouragement, we believe that we will do better. I hope that when you stay at Novotel again, you will be more touched. The hotel is located on Kaohsiung Road, International Convention and Exhibition Center, and the subway station is downstairs. It is convenient for transportation and travel. Xiaonuo looks forward to your stay again! - Front Desk Guest Service

Response from Property: Hi dear guest! We have been to different places, seen different scenery, learned different things, and felt different life. We have been looking for a beautiful encounter in our travels, which can accompany us to experience a unique memory. Xiao Nuo is very happy to meet you and to have such a warm memory with you in this city. Dear friend, come home often to visit~ I wish you a happy life! - Front Office Guest Service

Response from Property: We are very sorry for bringing you such an unpleasant accommodation experience. Novotel has always been committed to providing guests with the best service and comfortable accommodation environment, but it is obvious that we failed to meet your expectations this time. We are deeply sorry for this. Regarding the problem you mentioned, we understand very well that this has caused you trouble and discomfort. We will take immediate measures to rectify it to meet the different needs of guests. At the same time, we are also deeply sorry. To ensure that similar problems can be better handled. Once again, we sincerely apologize for the inconvenience caused to you and thank you for your understanding and support. We look forward to providing you with a more comfortable and high-quality accommodation experience in the future.

Response from Property: Thank you for your support! Your satisfaction makes us feel that all our efforts and efforts are worthwhile. We hope that our warm service and comfortable rooms can leave you with a wonderful memory of your journey. A new beginning is only a moment of youth, and companionship is the longest confession. In many cases, love cannot be expressed in words, and your simple praise is enough to comfort our efforts! Thank you for your praise, Xiaonuo wishes you a pleasant journey~-Front Desk Guest Service

Response from Property: Thank you for your support! Your satisfaction makes us feel that all our efforts and efforts are worthwhile. We hope that our warm service and comfortable rooms can leave you with a wonderful memory of your journey. A new beginning is only a moment of youth, and companionship is the longest confession. In many cases, love cannot be expressed in words, and your simple praise is enough to comfort our efforts! Thank you for your praise, Xiaonuo wishes you a pleasant journey~-Front Desk Guest Service

Response from Property: Hi dear guest, thank you for your compliments to Xiao Nuo. It is my honor to let you spend a wonderful night. We have a fresh and comfortable environment; elegant and open space; sincere and loving service. Rest and recharge at Novotel, where you can relax your body and mind and have a pleasant experience. Looking forward to your stay again~-Front Desk Guest Service

Response from Property: Hi dear guests, your detailed and warm comments make Xiaonuo feel more motivated. Xiaonuo exudes low-key luxury everywhere. It integrates a book bar, a tea bar and a hotel to provide a different experience for you who love life, love reading and pursue freedom. Stay in Xiaonuo and enjoy life. The essence of life is comfortable, peaceful and beautiful. Xiaonuo can give you all of this. Thank you for your visit. Xiaonuo is always waiting for your next visit. - Front desk guest service