Sheraton Xiamen Hotel

Sheraton Xiamen Hotel Reviews

Sheraton Xiamen Hotel

No. 386-1 Jiahe Road, Xiamen, ChinaView Hotel Details
Sheraton Xiamen Hotel
Sheraton Xiamen HotelSheraton Xiamen HotelSheraton Xiamen Hotel
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Sheraton Xiamen Hotel Guest Reviews

4.6/5
Very Good
860 review
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(860)
Positive reviews(826)
Reviews with photos/video(155)
Delicious breakfast(84)
Easy to get around(57)
Large rooms(42)
Friendly front desk staff(38)
Perfect for business trips(21)
Located downtown(14)
Delicious buffet(11)
Tasty restaurant(8)
Negative reviews(33)
6188
Deluxe King Room
Stayed in Apr 2024
Business travelers
6 review
3.2/5
Posted on Jun 16, 2024
this hotel isd getting old many thing are not meeting expectation -example---light switches etc so tyhis time round i did not stay in sheraton for this reason ---and i have switch mine choice to mariott courtyard xiamen
Response from Property: Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We apologize for the issues with the light switches. We are taking steps to address them and prevent future occurrences. Thank you for taking the time to share your feedback. We hope to have the opportunity to host you again and show you a better Sheraton experience. Looking forward to welcoming you back.
6188
Deluxe King Room
Stayed in Apr 2024
Business travelers
6 review
2.7/5
Posted on Jun 21, 2024
hotel just too old ---switches are not working air con fan motor is noisy during the night
Response from Property: Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We apologize for the issues with the light switches. We are taking steps to address them and prevent future occurrences. Thank you for taking the time to share your feedback. We hope to have the opportunity to host you again and show you a better Sheraton experience. Looking forward to welcoming you back.
Rittzz
Superior Suite
Stayed in Feb 2024
Business travelers
50 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Easy check in and staff gives good guidance of all what the hotel offers. Spacious and well equipped. Good breakfast and dinner facilities.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Darren24
Deluxe King Room
Stayed in Nov 2023
Couples
14 review
5.0/5
Outstanding
Posted on Feb 7, 2024
We’ve stayed at the Sheraton in Xiamen several times now and always enjoy our stay. We like the location as it is very central and easy to get anywhere in the city. The staff are helpful and professional, the rooms are comfortable and very nicely lit! Their bar has some good beer on tap, which is not always easy to find in Xiamen. Also, if you stay on your birthday they give you some cake, which is thoughtful. I’m sure we’ll be back again many more times!
Response from Property: Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2023
Business travelers
7 review
4.5/5
Great
Posted on Nov 30, 2023
nice hotel,and good area,lof of good restaurant,just a bit upset in the lobby bar services
Response from Property: Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Super Yang
Superior Suite
Stayed in Apr 2023
Couples
8 review
5.0/5
Outstanding
Posted on Apr 24, 2023
All services, environment and facilities meet the standards of five-star hotels. Service, location, cleanliness, facilities are excellent, hotel staffs are very friendly and helpful, Definitely will recommend and return again .
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
4 review
4.7/5
Amazing
Posted on May 5, 2024
Nice hotel. Tasty breakfast and dinner
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2023
Family
2 review
4.5/5
Great
Posted on Jul 12, 2023
This was my second time to stay in Sheraton Xiamen Hotel. Staff here are nice and helpful. The environment is clean and the room is big enough. I will choose this hotel again for my next visit.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Captainobvious
Deluxe King Room
Stayed in Jan 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jan 24, 2023
This hotel is situated in the middle of the island, so it’s really convenient to travel around Xiamen from the hotel. It’s also pretty close to the airport. The staff were all super friendly and helpful, they also spoke English very well. The food was delicious too! I would absolutely stay here again as I really enjoyed my stay.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Business travellers
Deluxe King Room
Stayed in Jan 2023
Business travelers
68 review
5.0/5
Outstanding
Posted on Jan 16, 2023
Good n great hotel near city center and good food around .recommend to stay
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Guest User
Deluxe King Room
Stayed in Dec 2023
Business travelers
28 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Nice hotel
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Louise Thorpe
Deluxe King Room
Stayed in Jul 2021
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jul 25, 2021
Sheraton Xiamen blew all expectations! What an amazingly relaxing and enjoyable stay it was. The team members are exceptional. Carrie especially gave wonderful advice on exploring the art districts, Bruce was swift with essential ferry information, and Jason was cheerful in sharing locations of coffee shops and parks. The Sheraton team are thoughtful and passionate, I was amazed by the warmth at this hotel. Beautiful scenery surrounds the location and it is easy to arrive at the major destinations that many people come to Xiamen to see. The grounds, in which the hotel stands, are vibrant with plantations and trees, making the area a wonderful finishing point for evening walks. The rooms are inviting, clean and comfortable. The facilities, overall, were much better than expected. There is a sauna, which was a surprise, I missed that detail in booking. Gym equipment is new and runs smoothly, it seems the pool is much enjoyed by families and solo people alike. I did not eat at the hotel, but I could clearly see there is a great deal of choice on offer at the buffet breakfast. When I revisit Xiamen I will gladly return to the Sheraton Xiamen.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your feedback and we look forward to welcome you again at Sheraton Xiamen Hotel.
Anonymous User
Superior Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The suite is large and suitable for children. Breakfast has Xiamen specialty snacks, which are authentic and delicious. The resident singer in the coffee bar sings very well in the evening. I will come here again when I come to Xiamen in the future.
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Chen0305
Superior Deluxe Twin Room
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 24, 2024
A very good old hotel. They also upgraded our room type. The location is very good. It takes only 10 minutes to walk to SM Plaza and 20 minutes to the airport (Sunday)
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Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 17, 2024
The location is very convenient, and there is a beautiful park outside. Sometimes there is a great band performance in the lobby on the first floor of the hotel at night. It is recommended to order a drink and listen for a while. The room is spacious and clean, and the soundproofing is good. I am used to staying in Marriott hotels when I am on business trips or when I go out for fun. This Sheraton hotel is online. It is recommended for business travelers or family trips! ! ! (The front desk service is also very patient, and the software is very good~)
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