Marco Polo Xiamen

Marco Polo Xiamen Reviews

Marco Polo Xiamen

No. 8 Jianye Road, Siming District, Xiamen, Fujian, 361013, ChinaView Hotel Details
Marco Polo Xiamen
Marco Polo XiamenMarco Polo XiamenMarco Polo Xiamen
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Marco Polo Xiamen Guest Reviews

4.6/5
Very Good
1701 review
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1701)
Positive reviews(1630)
Reviews with photos/video(298)
Friendly front desk staff(115)
Delicious breakfast(74)
Perfect for business trips(52)
Great swimming pool(46)
Secluded lake view(29)
Stayed multiple times(25)
Close to metro(18)
Delicious buffet(15)
Negative reviews(71)
Kenzo
Deluxe King Room
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Marco Polo has the best staff service of all the 5 stars hotel i have ever been in Xiamen and Guangzhou. I was helped and welcomed buy Ivy and her manager. Everything was great , the Cabana room that i stayed is very unique and give the guests the feeling of beach front resorts!!!!
Response from Property: Dear Guest, thank you for choosing Marco Polo Xiamen! Every encouragement and affirmation from the guests is the driving force that motivates us to move forward! We will maintain the quality of service and create a comfortable living environment for each guest. Sincerely looking forward to your visit again! -- Jean-Philippe Jacopin General Manager
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Guest User
Superior Twin Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 4, 2024
A wonderful stay for 2 nights. The location, staff and facilities are amazing. The service and friendliness of everyone made our experience extra special. A special mention to the gym and swimming pool staff who were ever so friendly every time we visited. Also Wendy on reception was wonderful and really helpful and accommodating. A would highly recommend this hotel, great location, staff and multiple restaurants on site.
Response from Property: Dear Value guest, thank you for your support of Marco Polo Xiamen Hotel and leave your valuable five-star praise! Your satisfaction with your stay is our pleasure and motivation. Our team is always striving to provide our guests with the highest quality and most memorable service experience. We look forward to seeing you again at Marco Polo Xiamen. Karen You director of rooms
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Anonymous User
Superior King Room
Stayed in Sep 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Oct 4, 2024
I had a comfortable stay here. My room was upgraded for free! It was easy to go around as well since the hotel is in a good location. And just across the street, there’s a park!
Response from Property: Dear Value guest, thank you for your support of Marco Polo Xiamen Hotel and leave your valuable five-star praise! Your satisfaction with your stay is our pleasure and motivation. Our team is always striving to provide our guests with the highest quality and most memorable service experience. We look forward to seeing you again at Marco Polo Xiamen. Karen You director of rooms
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Julia369
Continental Superior King Room
Stayed in Nov 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Dec 4, 2024
As stayed in this hotel twice. It was recommended by our local partner. The hotel has its luxury ambience. Big rooms Reception always offYer upgrade. Delicious breakfast with all the international food choices including sushi salads fresh juices and pastries.
Response from Property: Thank you for your support of Marco Polo Xiamen Hotel and leave your valuable five-star praise! Your satisfaction with your stay is our pleasure and motivation. Our team is always striving to provide our guests with the highest quality and most memorable service experience. We look forward to seeing you again at Marco Polo Xiamen.Yours sincerely,Jean-Philippe JacopinGeneral ManagerMarco Polo Xiamen
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Jacobus Carolus
Deluxe King Room
Stayed in Nov 2024
Business travelers
172 review
3.5/5
Posted on Nov 19, 2024
Nice area. Many facilities in and near the hotel. Gym is ok and also pool is nice. Would for sure stay here again in the future.
Response from Property: Dear guest, thank you for your stay, we will continue to maintain the high quality of guest service standards, and strive to create a comfortable and warm stay for every guest experience, look forward to your stay in Marco Polo Xiamen again. --Jean-Philippe Jacopin General Manager
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Russell Alan
Superior King Room
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jul 10, 2024
When I visit Xiamen I always stay here. They have a great location for sightseeing, restaurants, and bars. The hotel staff is always friendly and welcoming. The pool is nice and has a wonderful view. The beds are nice and comfy.
Response from Property: Dear Guest, Thank you for choosing Marco Polo Xiamen and for sharing your experience with us. It is our mission to provide our guests with genuine care and comfort. We will continue to create a warm and comfortable stay for you and other guests. We look forward to seeing you again! -- Jean-Philippe Jacopin General Manager
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MAYUR MOHAN CHABBI
Superior King Room
Stayed in Apr 2024
Family
53 review
4.7/5
Amazing
Posted on Apr 22, 2024
Service is very good, front desk is fast and prompt, I had a free upgrade, break fast is super, only problem is rooms are old specifically bathroom, need room renovation.
Response from Property: Dear Guest, Thank you for choosing Marco Polo Xiamen and for sharing your experience with us. It is our mission to provide our guests with genuine care and comfort. We will continue to create a warm and comfortable stay for you and other guests. We look forward to seeing you again! -- Jean-Philippe Jacopin General Manager
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VAHAGN
Superior King Room
Stayed in Oct 2024
Family
3 review
4.5/5
Great
Posted on Oct 6, 2024
We had a wonderful stay at Marco Polo Xiamen. The staff was incredibly helpful and went above and beyond to ensure our comfort. Their friendly service made our visit truly enjoyable. The location was also fantastic, with easy access to nearby attractions, dining options, and beautiful views. Highly recommend!
Response from Property: Dear Guest, Thank you for staying with us in Marco Polo Xiamen. Your feedback and recognition are our greatest support and encouragement! We will share with all employees to help our team continue to deliver excellent service! Looking forward to welcoming you back again! Wish you a safe journey! - Jean-Philippe Jacopin, General Manager
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Sarah Mar
Superior Twin Room
Stayed in Apr 2024
Other
2 review
4.7/5
Amazing
Posted on Apr 5, 2024
The hotel’s staff were very friendly and helpful. The hotel manager,Vincent was patiently listened and solved our questions. My husband and I stayed at the seventh floor and they’ve provided afternoon tea for the executive floor members. The executive lounge was super clean,quiet and comfortable. We really enjoyed the afternoon tea. If there is one thing I can suggest, I will strongly suggest to change the guest room carpet and update the hair dryer. 马可波罗酒店的前台以及其他工作人员的服务态度都非常温馨贴切。酒店经理,Vincent耐心的帮我们解决问题。八楼层的行政楼下午茶,点心虽然不多但很精致,很开心享受下午茶时光。酒店客房若能换新地毯以及吹风机,会是厦门最高级的酒店之一,因为它的地理位置优越,闹中取静,俯瞰湖景…….
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Response from Property: Dear guest, we are honored to learn that you have spent a wonderful time in the hotel, and we appreciate your recognition of the hotel's club lounge. Your suggestion about room carpet and hair dryer were well noted, Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely-- Jean-Philippe Jacopin General Manager
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Guest User
Superior King Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
We always stay at Marco Polo when we're in Xiamen. Great location if you want to stay in a beautiful area with lots of food options.
Response from Property: Dear Value guest, thank you for your support of Marco Polo Xiamen Hotel and leave your valuable five-star praise! Your satisfaction with your stay is our pleasure and motivation. Our team is always striving to provide our guests with the highest quality and most memorable service experience. We look forward to seeing you again at Marco Polo Xiamen. Karen You director of rooms
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Therin A
Superior King Room
Stayed in May 2024
Travel with friends
36 review
5.0/5
Outstanding
Posted on May 17, 2024
Great location, spacious rooms, accommodating staff. 👌👌
Response from Property: Dear Guest, Thank you for choosing Marco Polo Xiamen and for sharing your experience with us. It is our mission to provide our guests with genuine care and comfort. We will continue to create a warm and comfortable stay for you and other guests. We look forward to seeing you again! -- Jean-Philippe Jacopin General Manager
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Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Lucky from the reception was very helpful . Se helped me in my check in twice and upgraded me for free twice. The pool is nice.
Response from Property: Thank you for your support of Marco Polo Xiamen Hotel and leave your valuable five-star praise! Your satisfaction with your stay is our pleasure and motivation. Our team is always striving to provide our guests with the highest quality and most memorable service experience. We look forward to seeing you again at Marco Polo Xiamen. Karen You director of rooms
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Lives out of a suitcase.
Superior King Room
Stayed in Aug 2024
Business travelers
44 review
3.2/5
Posted on Aug 7, 2024
Well located with nearby Coffee and Ice streets offering high quality western style cafes, bars and and Pastry shops. Staff at the hotel are attentive and conscientious, however overly zealous about upselling the benefits of the club lounge rooms. Club lounge is small, doesn’t have much to offer by way of snacks. Very limited food options at breakfast. Doesn’t open of offer anything around lunchtime and has limited options for dinner. Ok if you’re a drinker, but range of spirits is small. Didn’t feel I received value for money for the upgrade. My clients and I ended up eating at the main restaurant for breakfast, which was not included in the club price? Also, the views from the club floor rooms were not river views- we overlooked the noisy bar street at the building across the road. Had a problem getting fruit to my room over my 4 day stay, so had to go out and buy Bananas for myself. Another issues was that despite leaving the room available and arranging with reception for housekeeping to clean the room in time for me to have a video conference call without interruptions, they did not and so, i was interrupted during my call and had to repeatedly explain and deal with housekeeping insisting on coming in! The last straw for me was when reception neglected to extend my stay as requested the day before and so I had issues with my card and with checking in again, so I simply booked into another, more welcoming hotel. Overall, the hotel is professional and well managed, but they do seem to have some problems co-ordinating back of house teams.
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Response from Property: Dear _TSXX67327uo****,Thank you for making Marco Polo Xiamen your preferred hotel for your business trip in Xiamen; we truly appreciate and value your patronage.While we are heartened to know that you had an overall pleasant stay, we are sorry that your experience at our Club Lounge fell short of your expectations. Your constructive comment has been shared with the team.We greatly appreciate you taking the time to provide your feedback of your stay with us, and we already look forward to welcoming you again soon. Yours sincerely,Jean-Philippe JacopinGeneral Manage
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Jynaf
Superior King Room
Stayed in Jul 2024
Family
6 review
4.5/5
Great
Posted on Jul 27, 2024
We extended another night due to Typhoon and it's a pity that with the amount of nights we have been there already. That didn't even offer us a complimentary breakfast. It would have been a nice touch. Overall, a good stay. The team at the reception has been really efficient and friendly. And cleaner aunty on level 5 is really great!
Response from Property: Dear guest, warm greeting from Marco Polo Xiamen. Thank you for staying with us and taking the time to share your staying experience with us. We are happy to learn that you enjoy the staying with us. It would be my great pleasure to share your compliments with our team. Please rest assured that we would definitely continue our efforts to keep refining our products and services, so as to delight you always. We look forward to welcoming you back to Marco Polo Xiamen in the very near future. Yours sincerely. Jean-Philippe Jacopin General Manager
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Veljko
Superior Twin Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 31, 2024
One of the best hotel in China where I stayed. Clean, good breakfast.
Response from Property: Dear Guest, Thank you for your support of Marco Polo Xiamen Hotel and leave your valuable five-star praise! Your satisfaction with your stay is our pleasure and motivation. Our team is always striving to provide our guests with the highest quality and most memorable service experience. We look forward to seeing you again at Marco Polo Xiamen.Yours sincerely,Jean-Philippe JacopinGeneral ManagerMarco Polo Xiamen
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