Chenggong Hotel (Xiamen Gaoqi Airport SM Plaza) Reviews
Chenggong Hotel (Xiamen Gaoqi Airport SM Plaza)
No.310 Heshan Road, Huli District, Xiamen, Fujian, 301009, ChinaView Hotel Details
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Chenggong Hotel (Xiamen Gaoqi Airport SM Plaza) Guest Reviews
4.5/5
Good
257 review
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(257)
Positive reviews(241)
Reviews with photos/video(88)
Classy environment(28)
Awesome amenities(27)
Easy to get around(16)
Quiet & comfortable(15)
Delicious breakfast(15)
Convenient parking(11)
Friendly front desk staff(11)
Perfect for business trips(9)
Negative reviews(16)
Guest User
City-view Deluxe Double Room
Stayed in Mar 2023
Solo travelers
4 review
Outstanding
Posted on May 4, 2023
I would like to tell very thank to a manager of this hotel Joey Xiao, she was so kind and helped me with the tickets to 鼓浪屿, in general the staff is very polite and can solve your problems in time, breakfast was delicious and diverse. The room was clean and comfortable. Thank you for your hospitality and see you next time ☺️
Response from Property: Dear, thank you very much for your compliment, we are very moved to see such thoughtful comments. We will uphold our original intention and strive for excellence in service. I wish you a happy life and look forward to meeting you next time!
Jason
City-view Deluxe Twin Room
Stayed in May 2023
Family
1 review
Outstanding
Posted on Jun 9, 2023
Great amenities and friendly service. Location is great.
Response from Property: Thank you for your evaluation, we will continue to work with your encouragement and support, I believe we will do better! Thanks for the support!
Guest User
Elegant Queen Room
Stayed in Oct 2024
Business travelers
3 review
Posted on Dec 4, 2024
The room was okay and the price wasn't too expensive. It was just a bit poor in the morning and not very rich.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing our Chenggong Hotel. We apologize for not being satisfied with your stay this time. We hope that we can have the opportunity to communicate with you about the breakfast issue you reported on and find out which part made you dissatisfied. The hotel's breakfast changes every day. We provide eight hot dishes, six cold dishes and side dishes, two kinds of snacks, two kinds of fruits, and six staple foods including steamed buns, steamed buns, siomai, noodles, etc., two kinds of porridge, and boiled water. Eggs, omelettes, soy milk, milk tea, coffee, yogurt, etc. are available in various varieties. We look forward to your next stay and experience our better service. I wish you all the best!
Guest User
Elegant Queen Room
Stayed in Jul 2024
Business travelers
68 review
Outstanding
Posted on Aug 23, 2024
It's a very cost-effective hotel.
The air conditioning and ventilation in the room are very powerful, clean and tidy. The remote control is a little hard to use, but I don’t like watching TV.
Breakfast is okay. Porridge, stir-fried vegetables, noodles, soy milk, eggs, fried dough sticks and bread are all available. There are so many people, go to the restaurant early.
There is a small shop and some restaurants downstairs, and there is a large shopping mall a kilometer or two further away.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Chenggong Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. The hotel has 167 guest rooms decorated in a 'beige + dark gray' style, central air-conditioning, and fully intelligent guest rooms. Toilet, professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, own 80 parking spaces, strategic location in the city center, close to the prosperous Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, Chenggong looks forward to your visit again!
Shanrenchengxing
Elegant Queen Room
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Aug 4, 2024
Although the room is small, it is well-equipped. The bathroom facilities are good and the toilet is a smart toilet that can flush pp. There is a gym and a laundry room, which are quite good. Except for the unsatisfactory breakfast, it is a little far from the scenic spots and the subway. For a four-star hotel with a price of 200-300, it feels pretty good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your recognition and suggestions. We will work hard to improve. Your support and encouragement are our biggest motivation to move forward. We look forward to your visit again and wish you a happy life every day! The hotel has 167 rooms decorated in 'beige + dark gray' style, central air-conditioning, fully intelligent toilets in the rooms, a professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, and its own 80 parking spaces, strategic location: city center, close to the bustling Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to your next visit encounter. Welcome to your next visit and wish all the best!
Guest User
Elegant Queen Room
Stayed in Sep 2024
Other
3 review
Outstanding
Posted on Oct 5, 2024
The facilities are complete and the environment is very good. We also upgraded our room for free and the service is considerate.
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear guests: Hello! Thank you for your support. We will continue to have the same good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day! The hotel has 167 rooms decorated in 'beige + dark gray' style, central air-conditioning, fully intelligent toilets in the rooms, a professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, and its own 80 parking spaces, strategic location: city center, close to the bustling Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to your next visit encounter. Welcome your next visit and wish all the best!
Guest User
2-bed Room With City View
Stayed in Nov 2024
Family
2 review
Outstanding
Posted on Dec 15, 2024
The environment is clean and the bed is very comfortable. Highly recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel's facilities and services is the driving force for all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel has 167 rooms decorated in 'beige + dark gray' style, central air-conditioning, fully intelligent toilets in the rooms, a professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, and its own 80 parking spaces, strategic location: city center, close to the bustling Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to your next visit encounter. Welcome your next visit and wish all the best!
Anonymous User
2-bed Room With City View
Stayed in Jan 2024
Solo travelers
2 review
Outstanding
Posted on Feb 23, 2024
Clean and tidy, the staff are very friendly, the room conditions are good, and the stay is comfortable. Dry and wet are separated, and takeaways are delivered by robots. It is very convenient to travel, the bus and subway are close, and the airport is also close.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Chenggong Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. The hotel has 167 guest rooms decorated in a 'beige + dark gray' style, central air-conditioning, and fully intelligent guest rooms. Toilet, professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, own 80 parking spaces, strategic location in the city center, close to the prosperous Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, Chenggong looks forward to your visit again!
Guest User
Queen Room With City View
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Feb 19, 2024
Location: Near SM City Plaza, the transportation is convenient, and there is a bus right out the door; Environment: The lobby is spacious, bright, and clean, and there is a light Zen tea fragrance as soon as you enter the door, which is very nice! Service: The service staff is very enthusiastic and the front desk staff is attentive. The cleaning lady upstairs is also very polite and greets me proactively. She is always smiling and feels very friendly! The room is very clean and tidy. After staying in a family room for three days, the original room type was no longer available on the last day, so we booked another room. The front desk staff tried to help us adjust and continued to stay in the original room after paying the price difference at the front desk. Ordering takeout is also very convenient, the facilities are complete, and there is a food delivery robot in the store that will deliver it directly to your room. The little robot is really cute. Parking: The hotel can park for free, which is very convenient. Highly recommend this hotel! Well worth a stay!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be condensed into one sentence. Thank you for your support of the hotel. The hotel has 167 rooms decorated in 'beige + dark gray' style, central air-conditioning, fully intelligent toilets in the rooms, a professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, and its own 80 parking spaces, strategic location: city center, close to the bustling Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to your next visit encounter. Welcome your next visit and wish all the best!
Guest User
Queen Room With City View
Stayed in Jul 2024
Other
47 review
Posted on Aug 12, 2024
The service attitude is very bad. I made several phone calls before check-out time. I kept urging them to check out. Even after ten minutes, it didn’t work. I deducted 50 yuan from the deposit. It’s really bad. 🤮
Original TextTranslated by Google
Response from Property: Dear guest: I am very sorry that I did not give you a satisfactory check-in experience. As for the phone call you mentioned, we usually call the guest around fifteen days after check-out to confirm whether to extend the stay or check-out. If it is a check-out, room, we will remind guests not to overtime. Overtime will be charged on an hourly basis. You are our VIP customer who has delayed check-out until 14:00. The check-out time has exceeded, and we will call you again to remind you. We will not charge fees if the timeout is within a reasonable time. We will only charge fees if you check out close to 3 p.m. Thank you for your valuable suggestions to us! We know that this is the greatest care and help to us. We will definitely review our shortcomings and actively correct them to provide guests with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again! Wish you a happy life!
Anonymous User
Elegant Queen Room
Stayed in Dec 2023
Business travelers
1 review
Outstanding
Posted on Apr 4, 2024
The front desk is a bit handsome. Haha. The environment is very good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy day! The hotel has 167 rooms with a 'beige + dark gray' decoration style, central air conditioning, rooms equipped with fully intelligent toilets, professional self-service breakfast restaurant, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, 80 parking spaces, and a superior geographical location: in the city center, close to the prosperous Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to meeting you next time. Welcome to visit next time, and wish you all the best!
Guest User
City-view Deluxe Double Room
Stayed in Jun 2024
Couples
4 review
Outstanding
Posted on Jul 7, 2024
I like the room type very much. It’s a must-have choice every time you visit the island! Hotel service is also very good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Chenggong Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. The hotel has 167 guest rooms decorated in a 'beige + dark gray' style, central air-conditioning, and fully intelligent guest rooms. Toilet, professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, own 80 parking spaces, strategic location in the city center, close to the prosperous Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, Chenggong looks forward to your visit again!
Guest User
Queen Room With City View
Stayed in Jul 2024
Travel with friends
3 review
Outstanding
Posted on Nov 25, 2024
The sanitary environment is generally good. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your support. We will continue to have the same good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day! The hotel has 167 rooms decorated in 'beige + dark gray' style, central air-conditioning, fully intelligent toilets in the rooms, a professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, and its own 80 parking spaces, strategic location: city center, close to the bustling Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to your next visit encounter. Welcome your next visit and wish all the best!
Guest User
Family-friendly 2-bed Room
Stayed in Jul 2024
Family
4 review
Outstanding
Posted on Oct 4, 2024
Facilities: clean
Hygiene: clean
Environment: Excellent
Service: Very good
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear guests: Hello! Thank you for your support. We will continue to have the same good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day! The hotel has 167 rooms decorated in 'beige + dark gray' style, central air-conditioning, fully intelligent toilets in the rooms, a professional breakfast buffet, 4 multi-functional conference rooms, robot food delivery, gym, laundry room, and its own 80 parking spaces, strategic location: city center, close to the bustling Xiamen SM business circle, Huli District Government, Xianyue Park, Xiamen Chenggong Avenue, Xiamen Gaoqi International Airport; a good choice for business and travel, looking forward to your next visit encounter. Welcome your next visit and wish all the best!
Guest User
2-bed Room With City View
Stayed in Oct 2023
Travel with friends
1 review
Outstanding
Posted on Nov 8, 2023
The front desk staff are very nice, the breakfast is delicious, the service is good, I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your trust in our hotel. Your affirmation is our motivation, allowing us to continuously improve and innovate in future services and make persistent efforts to live up to your praise. Xiamen Chenggong Hotel is located in the city center of the island, adjacent to Xiamen SM Commercial Plaza and Xiamen Chenggong Avenue. It has 167 guest rooms and family rooms, 4 multi-functional conference rooms, 80 parking spaces, free laundry, free gym, robot food delivery and other supporting facilities, giving guests a different spiritual connection and visual experience. We look forward to your next visit! I wish you a smooth work!