No. 1 Lianhua North Road, Siming District, Xiamen, Fujian, 361009, ChinaView Hotel Details
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Waldorf Astoria Xiamen Guest Reviews
4.8/5
Excellent
2367 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(2367)
Positive reviews(2321)
Reviews with photos/video(860)
Delicious breakfast(230)
Luxurious(169)
Well decorated(139)
Tasty restaurant(115)
Excellent room layout(30)
Located downtown(26)
Excellent afternoon tea(22)
Negative reviews(44)
StanC
Deluxe Double Room
Stayed in มี.ค. 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on 24 เม.ย. 2024
It was the best hotel in Xiamen, beautiful deco and elegant architecture, fabulous wellness centre. Staffs are very nice and helpful, top notch hospitality service from the team. Room is incredibly stunning, beautiful wooden floor matching with the blue couch, super comfortable beds, elegant marble bathroom with premium amenities. My favorite will be the Peacock Alley Lounge, wonderful ambient and design, hightea is heavenly taste. Breakfast is great and quality with lots of options. I would definitely come back to WAXM.
6/10
Response from Property: Dear guest:Thanks for choosing Waldorf Astoria Xiamen and taking time to review us. We always appreciate guest feedback. It is always a pleasure to make your stay as lovely as we can. Thanks again and we look forward to welcoming you back in the near future!
Penny
Accessible Room
Stayed in ก.ค. 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on 18 ก.ค. 2024
Very nice hotel, breakfast was nice too. Will definitely stay again.
Response from Property: Dear guest,Warm greetings from the refined haven of Waldorf Astoria Xiamen!Thank you very much for choosing our hotel for your trip to Xiamen and highly appreciate your time to share your experiences with us.We are extremely delighted to know that the culinary offerings have contributed to a pleasant stay for you and your family. We looking forward to welcoming you again for another unforgettable stay. Warmest Regards
Guest User
King Premier Room
Stayed in พ.ค. 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on 17 พ.ค. 2023
My foreign customers from Barbados were also very happy with the hotel service and delicious food in Waldorf Astoria Xiamen.
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Waldorf Astoria Xiamen. We are delighted to read that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Hope have the opportunity to welcome you back on your next trip.
Guest User
Deluxe Double Room
Stayed in พ.ย. 2023
Family
3 review
4.2/5
Very Good
Posted on 20 พ.ย. 2023
The location is good and easy to find. The service was generally good, pleasant and friendly. We enjoyed the breakfasts but did not dine in the hotel as we explored the foods in Xiamen.
The hotel staff have been very friendly and helpful.
Chan Lok Lim
Response from Property: Dear guest:Thanks for choosing Waldorf Astoria Xiamen and taking time to review us. We always appreciate guest feedback. It is always a pleasure to make your stay as lovely as we can. Thanks again and we look forward to welcoming you back in the near future!
Guest User
Deluxe Double Room
Stayed in ก.ย. 2023
Family
1 review
5.0/5
Outstanding
Posted on 17 ก.ย. 2023
It was a lovely stay as I planned a birthday trip to Xiamen for my wife. The concierge team Yolanda/Jack made our whole experience wonderful and unforgettable - a proper setup of the room/a bunch of beautiful rose/nice cake and everything the hotel did was way beyond my expectation and a truly remarkable birthday to remember.
Will recommend it to any friends who are traveling to Xiamen - the hotel is A++
Response from Property: Dear Guest, Thank you for staying with us at Waldorf Astoria Xiamen and for taking the time to share your experiences. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Hope have the opportunity to welcome you back on your next trip.
Guest User
King Deluxe Room High Floor
Stayed in เม.ย. 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 30 เม.ย. 2024
Excellent service, above expectations
Response from Property: Dear guest:Thanks for choosing Waldorf Astoria Xiamen and taking time to review us. We always appreciate guest feedback. It is always a pleasure to make your stay as lovely as we can. Thanks again and we look forward to welcoming you back in the near future!
Guest User
Deluxe Double Room
Stayed in ต.ค. 2023
Couples
8 review
5.0/5
Outstanding
Posted on 30 ต.ค. 2023
Yolanda和Amor
Response from Property: Hello, thank you for choosing Waldorf Astoria Xiamen and sharing your stay experience with us. We are honored to know from your review that you had a satisfactory stay. We have been committed to delivering the true Waldorf Astoria service and to facing guests with more considerate and enthusiastic services. Your recognition of us inspires us to grow better. Thank you again for your review and wish you a happy life.
Guest User
Deluxe Twin room
Stayed in พ.ย. 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on 29 พ.ย. 2022
Jessie,kiki,Daylyn,Aaron很棒棒~
Response from Property: Dear guest, thank you for choosing to stay at Waldorf Astoria Xiamen and for your recognition and praise of the hotel. We have always been committed to providing guests with sincere and warm hospitality. Your satisfaction with us is our greatest encouragement. We will also work harder to improve our services. We will move forward better with your encouragement. We sincerely invite you. Stay again and wish you a happy life.
Guest User
Deluxe Double Room
Stayed in ก.ค. 2022
Solo travelers
18 review
4.0/5
Very Good
Posted on 10 ก.ย. 2022
Fashionable and clean
Response from Property: Dear Guest,Thank you for choosing Waldorf Astoria Xiamen and taking time to review us. Looking forward to welcome you back soon.
Guest User
Deluxe Twin room
Stayed in ส.ค. 2024
Family
2 review
5.0/5
Outstanding
Posted on 4 ส.ค. 2024
It was my first time staying at Waldorf Astoria, and I was more satisfied than expected.
I didn't expect that after comparing multiple platforms, Ctrip's price was reasonable and they also gave us breakfast very conscientiously.
Our family went to Waldorf Astoria from a hotel that we had just stepped on. Waldorf Astoria improved the happiness of our overall trip. We would like to call it the best city hotel we have ever stayed in.
First of all, the decoration and decorations of the entire public area of Waldorf Astoria are very stylish. The decoration style is the style we like, and the choice of furniture, including sofas, bedding, and cabinets, can be seen to be of very high quality.
Secondly, the service of Waldorf Astoria is very good, starting from the concierge department. We took taxis for three days of travel. I basically never opened or closed the car door by myself, and there must be someone to help me with the luggage. The most surprising thing was that one day when I came back with two milk tea cups, the doorman chased me in after I had already entered the door and asked me if I needed help throwing them away. I was very surprised at how he observed that the two cups were empty. Such meticulous service can be said to be something we have never experienced in so many hotels.
The customer service lady cleaned very attentively. She replenished any supplies we consumed in time and found some snacks in the mini bar that the children liked to eat. She also replenished some extra ones.
The pool staff was also very proactive in finding seats for us, providing towels and drinking water, and would proactively inform us of various matters.
I didn't expect that after so many surprises, the breakfast at Waldorf Astoria also surprised us very much. Although there were not many varieties, the products were of very high quality. We have stayed in many brands of hotels, and Waldorf Astoria can be said to be the most satisfactory brand we have stayed in. If we go to Xiamen or other cities next time, we will give priority to Waldorf Astoria!
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6/20
Response from Property: Dear guest, Hello! Thank you for choosing to stay at the Waldorf Astoria Xiamen and for spending your precious time to give the hotel sincere affirmation and praise. I hope you have spent a wonderful and unforgettable time here. The Waldorf Astoria brand has always strived to start from the details, adhering to the true Waldorf service concept and creating unforgettable moments for guests. Team members always combine professional talents and talents to ensure that you and all guests create an unparalleled luxury experience. Equipped with high-tech room facilities and equipment, Waldorf custom beds and comfortable quilts, you can fall asleep leisurely and enjoy a good night's sleep. The more you enjoy, the more unforgettable it will be! Sincerely looking forward to meeting you again soon!
Songdaocaiziyou
Deluxe Double Room
Stayed in ส.ค. 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on 19 ส.ค. 2024
The hotel is very friendly to Ctrip guests. They will call to contact you the day before check-in, and all basic needs can be met. Jolin Tsai also stayed in the same hotel for her Xiamen concert, but there was no fan noise. The hardware and software are very good, especially the stone in the bathroom looks like it cost a lot of money, but the floor of the shower is a bit slippery when there is water. It is recommended to wear non-slip slippers. It may be a safety hazard for the elderly. The Western pastries for breakfast are delicious, which is the best Western pastries in the hotel I have stayed in. Other reviews say that it is a semi-buffet breakfast with single orders, but no service staff came to take orders. ps: Ctrip's upgrade failed again. I thought I had upgraded enough for this holiday, but I was downgraded. This upgrade is really a bit of a pit.
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6/14
Response from Property: Dear guest: Hello, thank you for choosing Waldorf Astoria Xiamen and giving us your evaluation. We are honored that you are satisfied with our breakfast and hardware and software. We hope that our elegant environment and unparalleled service will leave you with unforgettable wonderful memories after you leave. Regarding your suggestion on the shower room in the guest room, we will make improvements in a timely manner. Thank you again for your stay and hope to see you again soon to create an unforgettable experience for you.
Guest User
Deluxe Double Room
Stayed in ส.ค. 2024
Other
71 review
4.7/5
Amazing
Posted on 1 ก.ย. 2024
I felt it was just average. There was no food delivery robot, so you had to go downstairs to get the food yourself. Compared to a hotel of this level, the Philips hair dryer was too ordinary. The view outside the window was also average (this was not the hotel's fault, but Xiamen's urban construction problem). However, the environment inside the hotel was quite good, and it was a good place to take photos and check in.
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6/9
Guest User
Deluxe Twin room
Stayed in ส.ค. 2024
Family
2 review
5.0/5
Outstanding
Posted on 2 ก.ย. 2024
The room booked by Ctrip is equipped with a butler. We added WeChat in advance and the service was very good. We brought an 8-month-old baby who needed a crib. When we arrived at the room, the crib was already in the room~ I told the butler that the baby needed mineral water for milk, and it was delivered in time~
The hotel breakfast can be ordered, and I ordered my favorite Benedict and latte to start a new day~
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6/9
Response from Property: Dear guest, thank you for choosing Waldorf Astoria Xiamen and sharing your stay experience with your baby with us. We are honored to know from your comments that you had a satisfactory stay. We are glad to see that you recognize our service and breakfast. We have been committed to delivering the true Waldorf service and serving our guests with more considerate and enthusiastic service. Your recognition of us inspires us to grow better. Thank you again for your good comments and wish you a happy life.
Guest User
Deluxe Double Room
Stayed in ส.ค. 2024
Family
4 review
4.0/5
Very Good
Posted on 29 ส.ค. 2024
Facilities: Complete facilities
Hygiene: I got bitten by some poisonous insect on my right temple at night, and the swelling has not subsided in a day
Environment: The electric current is too loud at night
Service: No, the waiters are generally indifferent, and I didn't see anyone serving with a smile!
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Guest User
Deluxe Twin room
Stayed in ส.ค. 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 29 ส.ค. 2024
Quiet, luxurious, comfortable, and satisfying trip to Xiamen, which made me relieve all my fatigue. The front desk upgraded my room to a lake view on the 29th floor. The breakfast was also delicious.