No. 238 Hewen Road, Group 7, Yangxia Village, Xian'an District, Xianning, Hubei, ChinaView Hotel Details
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1 night
Xingchen Boutique Hotel Guest Reviews
4.3/5
94 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(94)
Positive reviews(85)
Reviews with photos/video(6)
Awesome stay(10)
Great value for money(6)
Average sound insulation(3)
Easy to get around(3)
Friendly front desk staff(3)
Negative reviews(9)
Anonymous User
Discount Queen Room
Stayed in Aug 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Aug 31, 2023
I can recomend this hotel to any type od traveler looking for a good accomodation.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Anonymous User
Boutique Suite (Double bed)
Stayed in May 2023
Business travelers
2 review
1.7/5
Posted on Jul 28, 2023
I came here for the exam and booked it. On the first day when I first entered the hotel, I asked the front desk staff what room I booked, but they still gave me the wrong room. The suite I booked gave me the smallest room. Is it negligence? Didn't mean to see me alone and want to kill me? Later, I came over to tell me that I got the wrong room. The next day, I changed the front desk receptionist. His mouth was too thin and he couldn’t speak. He even asked questions about privacy. The quality of the staff needs to be improved. That’s all I can say.
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Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I did not give you a satisfactory experience. The waiter will never open the wrong room on purpose. During the exam, there were a lot of orders, and I saw the wrong room type for a while. As soon as you entered the room, the front desk went up to change the room for you. , I am very sorry for causing you trouble. The hotel will never deceive any guest. The front desk after the shift change is a new part-time front desk, so some of your questions may not be understood. Thank you very much for your valuable opinions. The hotel will definitely Strengthen service, I wish you a happy life, happiness and happiness, and look forward to your next visit
Response from Property: 看到您認真用心的好評真的是感到十分榮幸,您認可我們的服務我們真的感到很開心。我們力求為每位客人提供最為貼心細緻的服務,為每位客人帶來超值的體驗。我們會一如既往用親切的笑容歡迎您的再次到來,祝您生活愉快!
Guest User
Discount Queen Room
Stayed in Jul 2023
Solo travelers
4 review
1.0/5
Posted on Jul 11, 2023
房間老舊,還要額外交按金,沒有礦泉水,沒有紙巾,沒有熱水,樓道昏暗,感覺有**
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Response from Property: 尊敬的客觀,非常抱歉沒有讓您得到滿意的入住體驗,酒店現在是沒有送免費的水,如果不是閃住訂單,酒店入住要求是需要前台收按金的,但是按金是原來返回,不需要擔心,前台24小時有人非常安全的,如果有問題可以聯繫前台,感謝您的寶貴意見,我們一定會加強服務管理,期待您的下一次光臨