Tiancheng International Hotel (Golden Avenue) Reviews
Tiancheng International Hotel (Golden Avenue)
No.88 Middle Section of Huangjin Avenue, Xiantao, Hubei, 433000, ChinaView Hotel Details
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Tiancheng International Hotel (Golden Avenue) Guest Reviews
4.6/5
Very Good
409 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(409)
Positive reviews(384)
Reviews with photos/video(51)
Classy environment(58)
Delicious breakfast(44)
Convenient parking(36)
Easy to get around(23)
Friendly front desk staff(23)
Many amenities(14)
Average sound insulation(7)
Perfect for business trips(3)
Negative reviews(25)
YONGMING
Executive Queen Room
Stayed in Apr 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on May 13, 2024
quiet and clean
Response from Property: Dear guests, hello! Thank you very much for your praise. Your satisfaction is the service standard we pursue. Your affirmation is the best support for our service work. Just because we have distinguished guests like you who always give us suggestions and encouragement, we can continue to make progress. and promotion! Tiancheng looks forward to your visit again and wishes you a happy life!
Guest User
Superior 2-bed Room
Stayed in Oct 2023
Other
3 review
5.0/5
Outstanding
Posted on Nov 1, 2023
Very good. There is also free laundry service. The waiters are very enthusiastic to help wash and dry the clothes and send them to the room. Thank you very much.
Original TextTranslated by Google
Response from Property: I am really excited to see the simple but profound praise from our guests, and they also recognize our service so much~ Our hotel strives to provide the most considerate and meticulous service to every guest, and to bring value-for-money to every guest experience. Tiancheng International Hotel is an innovative and dynamic hotel that demonstrates the hotel's high-quality taste to guests with its warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest with our heart and look forward to your next visit!
Guest User
Superior 2-bed Room
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 23, 2023
The hotel's free buffet breakfast is very good, the dishes are rich and delicious, and the room facilities are also very new. It is a good stay experience
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your 5-point praise. Guest satisfaction is the standard for testing our service level. Your satisfaction is the best encouragement for our service work. Thank you for your sincere evaluation. Just as we have distinguished guests like you, we will always give you With our advice and encouragement, we can keep moving forward and making progress! Tiancheng International Hotel sincerely looks forward to your visit again and wishes you a happy life!
Guest User
Superior 2-bed Room
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 11, 2023
The location of the hotel is easy to find. The environment inside and outside the hotel is elegant and the supporting facilities are complete. Check-in is very convenient. The front desk is welcoming. After check-in, the room is bright and clean. The service is attentive and enthusiastic. It is responsive to all requests. The breakfast is rich in variety, clean and sanitary. It is worthy of being a big hotel.
Original TextTranslated by Google
Response from Property: I am really excited to see the simple but profound praise from our guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest experience. Tiancheng International Hotel is an innovative and dynamic hotel that demonstrates the hotel's high-quality taste to guests with its warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every guest with our heart and look forward to your next visit!
Brucexiaoxiong
Superior Queen Room
Stayed in Aug 2023
Couples
40 review
5.0/5
Outstanding
Posted on Aug 17, 2023
The breakfast at the hotel is delicious, with local specialties such as eel noodles and beef noodles. The requirements in the remarks are also met. I hope it will keep up!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your 5-point praise. Guest satisfaction is the standard for testing our service level. Your satisfaction is the best encouragement for our service work. Thank you for your sincere evaluation. Just as we have distinguished guests like you, we will always give you With our advice and encouragement, we can keep moving forward and making progress! Tiancheng International Hotel sincerely looks forward to your visit again and wishes you a happy life!
Guest User
Superior Queen Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Miss Huang’s service attitude is very good. I really can’t say enough about the service.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our Tiancheng International Hotel. Let a touch of autumn breeze nourish your bright smiling face; send a ray of warmth to brush away your tiredness of running around; open a look at the clear spring and send you the sweetness of happiness. . May our blessings become the most treasured concern in your life and make you feel as comfortable as the breeze blowing on your face! Looking forward to your visit again and wishing you a happy life~
Amaize
Superior 2-bed Room
Stayed in Jul 2023
Couples
12 review
5.0/5
Outstanding
Posted on Jul 27, 2023
The room is clean and tidy and convenient for travel
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for choosing our hotel. We always keep your original intention in mind and always provide you with warm hospitality and considerate service. We are glad that our efforts have touched you. Excellent service allows you to feel more wonderful on the road. If you like us, you can promote us to your friends. We look forward to your visit again and wish you a happy life!
Laura
Superior Room (Mahjong)
Stayed in Sep 2023
Couples
4 review
2.2/5
Posted on Sep 15, 2023
As a foreigner you shouldn't expect too much here. The room stank of cigarette smoke (the cleaner smoked while cleaning), there were burn marks everywhere on the floor, there were stains on the towels and there was mold in the shower.
However, you should keep in mind that this is a small Chinese town that is not used to hosting foreigners. ;)
Original TextTranslated by Google
Response from Property: Dear foreign friends: First of all, welcome to China. Thank you for choosing to stay at Tiancheng International Hotel. I'm very sorry that I didn't make you feel better. We attach great importance to this and will correct your questions. If you choose our hotel again, we will select the best room for you. Welcome to come back!
Guest User
Leisure Mahjong Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 25, 2023
The service of the lady at the front desk is very good, very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our Tiancheng International Hotel. Let a touch of autumn breeze nourish your bright smiling face; send a ray of warmth to brush away your tiredness of running around; open a look at the clear spring and send you the sweetness of happiness. . May our blessings become the most treasured concern in your life and make you feel as comfortable as the breeze blowing on your face! Looking forward to your visit again and wishing you a happy life~
Guest User
Business Room
Stayed in Jun 2023
Couples
5 review
5.0/5
Outstanding
Posted on Jun 27, 2023
My first choice hotel every time I go to Xiantao, the environment in the inner courtyard is quiet. I call the beautiful lady at the front desk to reserve a room in the backyard. The parking lot is huge, parking is very convenient, and the room is clean and hygienic.
Original TextTranslated by Google
Response from Property: Hello dear! I am your online personal butler Xiaocheng. Thank you for taking the time to review us. Guest satisfaction is the only criterion for testing our services. Your satisfaction is the biggest motivation for our work. Thank you for your sincere review. Just as there are Only by having valued guests like you who always give us suggestions and encouragement can we continue to move forward and make progress! All the hotel staff look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Jun 2023
Other
1 review
1.0/5
Posted on Jun 19, 2023
Very bad experience, trying to figure out how to deduct the deposit. For such a big hotel, we spend tens of thousands of yuan. Even the deposit of tens of dollars is not spared. The front desk does business with the idea that every customer can be cheated. This kind of pattern is really disappointing for Tiancheng's brand name! The boss invested in renovating the hotel in vain.
Original TextTranslated by Google
Response from Property: Hello, thank you for your trust and staying in our hotel, but the hotel also hopes that you can give us truthful feedback. When you check in at the front desk, the front desk will notice that you are drunk, so we will pay attention to you when you check in and guide you. I was worried that you wouldn't be able to find a place to stay when you checked in. On the second day of check-in, the housekeeper's aunt found that the room you stayed in was full of dirt and spitted on the bed linen. Various oil stains remained and could not be used again. Therefore, the front desk communicated and negotiated a compensation of 50 yuan for linen when you checked out. The cost of a set of linen is more than this price. You did not agree to the compensation fee and the communication at the front desk was quite intense. In order to avoid affecting the check-in environment of other guests, the hotel did not actually ask for compensation and refund your deposit normally. It is not easy for everyone to work and live, and please understand that the front desk staff also follow the instructions. Processes and rules are used to deal with problems, and Tiancheng International Hotel firmly believes that service is based on subtle prescriptions and sincerity is reflected. A thousand miles begins with a single step. We may not be the best, but we strive to make ourselves better, so we pay attention to every detail. When you encounter any problems, you can contact our front desk switchboard to point out any deficiencies in our hotel and the road to growth. Thank you to every customer.
Guest User
Business Room
Stayed in Apr 2023
Couples
23 review
5.0/5
Outstanding
Posted on May 14, 2023
Good location, good environment, very quiet.
Original TextTranslated by Google
Response from Property: Thank you for your kind review! The greetings from afar are warm in my heart, and the beautiful moments will last forever; the love lasts forever, the mountains and rivers remain the same, and happiness flows; the greetings from friends, I will stay forever. I hope our blessings can also stir up a happy heart for you and warm you and me. The store hopes to continue to make progress, and hopes that you will be satisfied and comfortable when you stay. We hope that you will accompany us on the road of growth~