Western Airport Aviation Hotel (Xi'an Airport)

Western Airport Aviation Hotel (Xi'an Airport) Reviews

Western Airport Aviation Hotel (Xi'an Airport)

Opposite to T1 Terminal, Southwest of T2 Terminal, Weicheng District, Xianyang, Shaanxi, 712035, ChinaView Hotel Details
Western Airport Aviation Hotel (Xi'an Airport)
Western Airport Aviation Hotel (Xi'an Airport)Western Airport Aviation Hotel (Xi'an Airport)Western Airport Aviation Hotel (Xi'an Airport)
Check available rooms for your travel dates
We Price Match
1 night

Western Airport Aviation Hotel (Xi'an Airport) Guest Reviews

4.4/5
2443 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
Filter by:
Sort by:
All reviews(2443)
Positive reviews(2301)
Reviews with photos/video(195)
Convenient location(470)
Offers pick-up/drop-offs(463)
Close to airport(461)
Easy to get around(450)
Classy environment(170)
Friendly front desk staff(104)
Delicious breakfast(102)
Perfect for business trips(19)
Negative reviews(140)
Guest User
Elegant Double Room
Stayed in May 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on May 25, 2024
My flight arrive around 2am. First time First time to Xian. Called hotel responded by sending a van tonpick. Checking in was quick. The room was clean, welcoming. All amenities in working condition except the hotel phone. So have to go downstairs to book van trip. Enquiries. Quite inconvenient. Breakfast is local food. No bread, coffee . Overall experience is good.
Response from Property: Dear guest: Hello! First of all, the hotel sincerely apologizes for not giving you a perfect check-in experience. We must take your feedback seriously. From your comments, we can see that our overall service has not been satisfied with you. We have fed back to the relevant departments for rectification and adjustment, and we sincerely hope you can understand. Every service staff in the hotel is willing to sincerely solve any problems and troubles during your stay, and hope to see you again next time, so that you can see the service status of hotel staff and the improvement of environmental facilities, and we will also solve problems for you in time. -Looking forward to your stay in Westport again.
Alex Mopar
Elegant Double Room
Stayed in Aug 2024
Business travelers
2 review
3.5/5
Posted on Aug 29, 2024
Hotel only for spending 1 night inbeween flights. Has a good location. Bed is clean, carpet is old and spotted, furniture is old and scratched, towels are spotted. Local noodles for breakfast. Average accaptable for single traveller's, not for family.
Response from Property: Distinguished guest: Hello! Thank you very much for your stay and detailed comments. From your comments, we regret to see that this stay failed to meet your expectations. We will listen carefully to your opinions and suggestions, face up to the problems and shortcomings in our work, and constantly improve our service quality. Your tolerance and understanding are the inspiration and support for our work! Sincerely look forward to your coming again!
Eva2022
Superior Double Room
Stayed in Jun 2024
Solo travelers
96 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Walkable distance to the airport if you arrive and don’t see their shuttle. The room was good and comfortable.
Response from Property: Dear guests: It is our luck to meet you in the vast sea of people. Xiaoxi will give you a comfortable space with warm and comfortable configuration and intimate service, and a pleasant time is our goal. Good reputation comes from customers, and we are very pleased to make you satisfied! Xiaoxi will continue to innovate and make every effort to bring the best service to every guest, and wish you a happy life and smooth work!
Hendru
Elegant Double Room
Stayed in Jun 2024
Family
23 review
4.7/5
Amazing
Posted on Jun 23, 2024
Stay in this hotel for next day flight. This hotel is clean, staff very kind, located at in front of T1, but when i am stayed, T1 is not operation yet. So, there is no direct access to T1. I need to going outside from T2 and walking along street to reach hotel. I doesnt know if hotel have shuttle bus or something, i am using taxi on the flight day to reach T3.
Response from Property: Distinguished guests: Hello! Thank you very much for taking the time to give us timely attention and affirmation. Your satisfaction is our constant pursuit, and it is our pleasure to provide you with satisfactory service. We believe that with the continuous support and encouragement of new and old customers, we will make our service more exquisite and exquisite, so that every guest staying in the hotel can come on an impulse and enjoy themselves. All the staff of the hotel welcome you to come often, and wish you a happy life and smooth work!
delli
Elegant Double Room
Stayed in Aug 2024
Couples
13 review
4.5/5
Great
Posted on Aug 31, 2024
Excellent location ,friendly staff. Room was surprisingly quiet and very clean
Response from Property: Dear guests: It is our luck to meet you in the vast sea of people. Xiaoxi will give you a comfortable space with warm and comfortable configuration and intimate service, and a pleasant time is our goal. Good reputation comes from customers, and we are very pleased to make you satisfied! Xiaoxi will continue to innovate and make every effort to bring the best service to every guest, and wish you a happy life and smooth work!
Daniela Pagliuca
Elegant Double Room
Stayed in May 2024
Couples
9 review
4.5/5
Great
Posted on Jun 9, 2024
The hotel is located near Xi'An airport, but you need a shuttle bus to reach it. On our way to the hotel we couldn't contact the hotel to book the shuttle bus and we had to book a didi, but on our way to the airport they provided it. The room was large and comfortable with all toiletries. The staff was efficient.
Response from Property: Distinguished guests: Hello! Thank you very much for your check-in and comments. Your encouragement is our driving force. I hope Westport Aviation Hotel (Xi 'an Airport Store) will become your home. You are always welcome to give us your valuable comments and suggestions to help us improve and perfect our service. The hotel has been committed to creating a better consumption environment and check-in experience for guests, waiting for your visit again! I wish you a smooth work and a good mood every day!
Bees506
Eleaant Twin Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel offers free pick-up from the airport. Just call the hotel upon arrival. Although the location is near to the airport Terminal, but the road to the hotel is not conducive to walk as one has to cross the main road, which is a highway.
Response from Property: Thank you very much for your affirmation of our hotel friends, thank you! Everyone in our hotel sincerely hopes that you and your family can have a happy time here and have a wonderful and happy time in Xi 'an. Providing high-quality service is the driving force that Xiaoxi has been striving for, and it is Xiaoxi's unremitting pursuit to make guests feel extraordinary experience. We meet today for the next time, and sincerely look forward to your next visit!
Rachel Tay PE
Eleaant Twin Room
Stayed in May 2024
Family
4 review
2.2/5
Posted on May 2, 2024
Free shuttle didn't turn up as promised, hotel didn't respond accordingly, breakfast stop serving at 9am, which is not as mentioned as 9.30am, smoking is everywhere.... 🥲
Response from Property: Dear Westport family, first of all, thank you for choosing to stay at Westport Aviation Hotel (Airport Store). It's a great pity that it didn't bring you a wonderful stay experience. First of all, I would like to extend my sincere apologies to you! Thank you for your feedback. We will improve and optimize your feedback. Thank you again for staying and wish you a happy life!
Elton de Freitas Carvalho
Elegant Double Room
Stayed in Mar 2024
Business travelers
63 review
5.0/5
Outstanding
Posted on Apr 7, 2024
This hotel is very convenient, very close to the Xi’an airport and good shopping around, the rooms were very clean and the service was very good.
Response from Property: Distinguished guests: Hello! Thank you very much for taking the time to give us timely attention and affirmation. Your satisfaction is our constant pursuit, and it is our pleasure to provide you with satisfactory service. We believe that with the continuous support and encouragement of new and old customers, we will make our service more exquisite and exquisite, so that every guest staying in the hotel can come on an impulse and enjoy themselves. All the staff of the hotel welcome you to come often, and wish you a happy life and smooth work!
Andey
Superior Double Room
Stayed in Feb 2024
Travel with friends
13 review
3.7/5
Posted on Mar 5, 2024
Good breakfast, but it requires a taxi to get to airport, so not as convenient. There is shuttle but it’s only every 30 min
Response from Property: Distinguished guests: Hello! Thank you for taking the time to give comments to Westport Aviation Hotel (Xi 'an Airport Store). Thank you for your busy schedule to comment on us and give us feedback on your experience after staying in our store. While thanking you for your concern about our store, we also pay attention to the improvement areas you gave back. Your satisfaction is our greatest happiness and gain, and you are welcome to visit our store again. The hotel provides free tea in the lobby, free shuttle service in the airport, and ten free services such as ward round exemption and deposit exemption. Looking forward to your next visit, I wish you good health and a happy life!
Gints
Elegant Double Room
Stayed in Jan 2024
Solo travelers
39 review
4.0/5
Very Good
Posted on Jan 26, 2024
Airport hotel, one night stand hotel, high turnover of guests is reflected in customer service, I checked in and out without hearing hello or goodbye, give them a passport, they give you a key. Room had everything there but was poorly maintained, with a comfy bed though. Serves the purpose, I guess, people stay there to sleep before catching a flight somewhere next day.
Response from Property: Distinguished guests: Hello! Thank you for taking the time to review Xigang Aviation Hotel (Xi'an Airport Branch). Dear Guest, Thank you for taking the time to review our hotel. Thank you for your attention to our hotel and we also pay attention to your feedback, the hotel will also renovate the room, we will also regularly maintain the hardware and software facilities; Welcome to the next time you come to Westport to upgrade the experience of senior room type, please believe that we will redouble our efforts, we do not want to lose you this important guest because of this experience, please believe that the next time you come to experience will give you a very satisfactory experience, our staff welcome you to come again; Wish you have a nice life ~
GordonC
Eleaant Twin Room
Stayed in Jan 2024
Couples
4 review
4.7/5
Amazing
Posted on Jan 18, 2024
We arrived midnight had airport picked up, fast checked in, room very new , breakfast delicious, we stay here 1 night before moved to Xian city P/s hotel front desk staff Mr. Ma very friendly and helpful
Response from Property: Dear guests: Hello!Thank you for taking your precious time to give your sincere review of your stay at Xi'an Airport Hotel (Xi'an Airport Branch).Your praise and encouragement are the best motivation for our continuous progress.I look forward to your next visit with your family. I believe that a trip to the ancient city will definitely give you and your family a more beautiful experience. I wish you a good mood every day!
Gerbendk
Eleaant Twin Room
Stayed in Dec 2023
Couples
8 review
5.0/5
Outstanding
Posted on Jan 4, 2024
Very clean and convenient as it is close to the airport and they have a free shuttle service to the airport. Staff was very friendly even when we couldn't speak without translators.
Response from Property: Distinguished guests: Hello! Thank you for taking the time to give a sincere evaluation of the stay experience of Westport Airport Hotel (Xi 'an Airport Store). Your approval and encouragement are the best motivation for our continuous progress. The hotel is 800 meters away from T2 Terminal of Xi 'an Xianyang Airport, with excellent geographical location and convenient transportation. The hotel provides free tea in the lobby, free shuttle service in the airport, and ten free services such as ward round exemption and deposit exemption. I look forward to your coming with your family next time. I believe that the trip to the ancient city will definitely give you and your family a more beautiful feeling. I wish you a good mood every day!
Guest User
Elegant Double Room
Stayed in Dec 2023
Solo travelers
6 review
4.0/5
Very Good
Posted on Dec 19, 2023
Hotel was great for the airport and shuttle service was great. Room not too bad but bathroom could have been better. Staff very helpful
Response from Property: Distinguished guests: Hello! Thank you for taking the time to give comments to Westport Aviation Hotel (Xi 'an Airport Store). And share your stay experience with us online. I'm very sorry that I didn't give you a five-point experience during your stay. It is our duty and pursuit to make you feel comfortable and satisfied. We will continue to work hard. If you need anything, you can contact the hotel duty manager and we will help you as soon as possible. Look forward to your coming again. thank you!
Guest User
Elegant Double Room
Stayed in Jul 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jul 31, 2024
good excellent service thank your service
Response from Property: Distinguished guests: Thank you very much for your recognition. Westport is really happy to see your praise. The friends are all doing their service with great care. The hotel is 800 meters away from T2 Terminal of Xianyang Airport in Xi 'an, and provides free shuttle service and free parking. It's about 20 minutes' drive from Xianyang City, and the hotel provides 24-hour free airport shuttle service. There are a large shopping center, Wangfujing Saite Ole, and a popular scenic spot, Zhangyurina Castle Winery, etc. near the hotel, with convenient transportation. There are many kinds of breakfasts, and the hotel also offers ten free services such as free tea, free rounds and free deposit. Look forward to your stay again!