Holiday Inn Express Xichang City Center Reviews

Response from Property: Dear guest,Thank you for sharing your honest feedback about the hotel. It's regrettable to hear that your experience did not meet your expectations, and that the cleanliness of the room fell short. It's also disappointing to hear that the service during check-in was lacking compared to other Holiday Inn Express hotels you've stayed at in the area.We take these concerns seriously, and we apologize for any inconvenience or discomfort caused during your stay. We will definitely be looking into the issues you mentioned regarding the room cleanliness and service quality, and taking steps to ensure that these problems are addressed promptly.On a positive note, we're glad to hear that you enjoyed the breakfast selection and that the breakfast room was clean. We hope you'll allow us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,IHG Social Listening Team

Response from Property: Dear guest,Thank you very much for the comments you shared.We are delighted to know that you had an excellent stay at our hotel and many thanks for your positive comments, they really are motivating for the whole team!We are happy to know that you are satisfied with our hotel's location and staff services.We look forward to having you stay with us again soon.Sincerely,IHG Social Listening Team

Response from Property: Dear guest,Thanks for choosing to stay with us and your recognition our front desk staff. Your valuable comments are great importance to us and served as a catalyst for our improvement.We look forward to having an opportunity to serve you again in the near future.Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for writing a review about your stay.How great to read you had such a pleasant stay with us. Thank you for your compliment towards our hotel! We greatly appreciate it. It would be our pleasure to welcome you back again soon!Best regards,IHG Social Listening Team