Vienna International Hotel (Meizhou Xingning Railway Station) Reviews
Vienna International Hotel (Meizhou Xingning Railway Station)
Building A, Ronghua Building, West Side of Xingnan Avenue, Xingning, Guangdong, ChinaView Hotel Details
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Vienna International Hotel (Meizhou Xingning Railway Station) Guest Reviews
4.7/5
Outstanding
581 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(581)
Positive reviews(564)
Reviews with photos/video(75)
Delicious breakfast(49)
Classy environment(45)
Convenient parking(28)
Friendly front desk staff(28)
Close to train station(9)
Stayed multiple times(8)
Well decorated(4)
Perfect for business trips(3)
Negative reviews(17)
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Other
3 review
4.7/5
Amazing
Posted on Mar 31, 2024
The service was very good. When I came, the room was quite tight. The girl at the front desk arranged a room for me to check in after lunch. The room was clean and tidy. I will stay here again next time I come back.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly.
Guest User
Standard Queen Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Good reception service at the lobby, nice room environment, convenient parking
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Vienna International Hotel (Xingning Railway Station Branch). It is a great honor to serve you. We have always been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the service of Vienna International Hotel (Xingning Railway Station Branch) and look forward to your and your family's stay again!
Xihuandushudexiong
Standard Queen Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 25, 2024
The environment and supplies are clean and tidy, I feel very comfortable, the service attitude is warm and polite, the breakfast is clean and hygienic, rich in variety and tastes good. I am very satisfied with the whole stay process.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Vienna International Hotel (Xingning Railway Station). We look forward to your visit again to review our progress and wish you a happy day!
Guest User
Standard Queen Room
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Health: pretty good
Service: Everything is very good. I originally wanted to check out at 12 o'clock, but I wanted to delay the checkout due to travel reasons. I called the customer service and they agreed directly. This surprised me. I wanted to pay for it, so I was given a free delay.
The water in the hotel is also free
Facilities: It’s quite new. You don’t have to go down to get the food when ordering. It’s delivered directly to the door.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of Vienna International Hotel (Xingning Railway Station Branch). Every need of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Family-friendly 2-bed Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 27, 2023
The parent-child room is very big, the hygiene is good, the water pressure is very strong and the bath is very comfortable. There is a small playground for children in the parent-child room, so happy to play~
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life
Guest User
Standard Queen Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
The room is comfortable, the service attitude is very good, and the hotel is easy to find
Original TextTranslated by Google
Response from Property: Dear guests: I am very happy to learn from your message that Vienna International Hotel (Xingning Railway Station Branch) has left you such a good impression. I hope you can continue to pay attention to Vienna International Hotel (Xingning Railway Station Branch) in the future and tell us more about your feelings and experiences during your future stay. We warmly look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Yes, it’s really new!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Vienna International Hotel (Xingning Railway Station Branch). It is a great honor to serve you. We have always been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the service of Vienna International Hotel (Xingning Railway Station Branch) and look forward to your and your family's stay again!
Guest User
Queen Room With City View
Stayed in Jan 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 31, 2024
The room was neat, clean and comfortable
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of Vienna International Hotel (Xingning Railway Station). Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you.
Guest User
Standard Queen Room
Stayed in Apr 2024
Business travelers
7 review
2.0/5
Posted on Apr 28, 2024
I don’t know whose problem it is. I booked a standard room and turned it around the corner. As soon as I entered the room, it was directly facing the toilet, which scared me to death. This is a design problem. The second reason is that since there is this room Don't give it to anyone unless you have to. I come here on a regular basis, so the hotel doesn't even have a standard room, right? Then I went down to change rooms, and he said that the standard room I had booked was similar to this. I have stayed in so many of your hotels, and I still don’t know your room type? He also said that it was an upgrade, which was speechless. Then he said that if he wanted to change, he would have to pay more for it. He reluctantly had already checked in and had no way to refund it, so he had to pay more for the exchange. In the end, he still had to pay for it at the same price. ! It’s so irritating! I stayed at your house because I wanted to feel comfortable, but I didn't expect it to be like this. The front desk didn't feel like returning at all, and the attitude and service were terrible!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for taking the time to comment on the hotel. You are not satisfied with the room type you booked. Xiaowei apologizes for some of the shortcomings of the room type. Please understand. If you have any questions about the room during your stay, you can call the front desk. At the same time, we will work hard to improve other service details. We sincerely look forward to your stay again! I wish you a happy life! Thank you!
zipasta
2-bed Room With View
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 24, 2023
We are a family of three who went to Xingning to worship our ancestors during the Double Ninth Festival. We booked 2 rooms for 2 nights. The hotel package only included 2 breakfasts. When we arrived at the front desk, the staff gave us an extra breakfast, which was really considerate.
The hotel opened in 2022. It is very new and clean, and the equipment is very sufficient👍. Provide 2 bottles of distilled water daily. The breakfast buffet is in the restaurant on the 20th floor. It is quite rich and provides coffee, milk tea, soy milk, juice, as well as Chinese and Western snacks. We bought the 14:30 bus to leave, and the hotel allowed us to check out at 2 pm, such considerate service. Will come again next time. High cost performance 👍
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for your affirmation of Vienna International Hotel (Xingning Railway Station). In order to provide you with a more meticulous and thoughtful service experience, we have been working hard to learn and grow. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Miaomiao
Deluxe 2-bed Room
Stayed in Oct 2023
Other
2 review
2.2/5
Posted on Oct 14, 2023
The stay was not pleasant. They said not to get a room facing the elevator, but it was facing the elevator! The other room smelled bad. There were hairs on the bedside table and quilt. There was dirt on the stool.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for taking the time to comment on the hotel. We will conduct a comprehensive inspection and make targeted rectifications for the problems you reported: we will check the room more carefully and attentively. If you have any problems with the room during your stay, you can call the front desk. At the same time, we will also work hard to improve other service details. We sincerely look forward to your stay again! I wish you a happy life! Thank you!
Guest User
Queen Room With View
Stayed in Apr 2024
Family
1 review
4.0/5
Very Good
Posted on Apr 6, 2024
When taking a shower in the bathroom, the door was full of water, and my foot pads and slippers were all wet, so it was easy to fall. The two rooms I booked had the same problem. I wonder if the hotel manager didn't receive any complaints or if this is normal? Bad review
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are deeply sorry for the bad experience you had during your stay. We will improve our own shortcomings and continue to improve. We are once again deeply sorry for the bad experience during your stay. Thank you for your trust and support for Vienna Hotel. We look forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Other
10 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The room is clean and hygienic. The two ladies at the front desk are polite. The floor attendants and security guards all treat guests with a smile. I feel very cordial when I return to my hometown. The breakfast is rich and the shower water is particularly strong. Every time I return to my hometown, Vienna (Xingning Railway Station Branch) is my first choice. Five-star praise!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Xiaowei sincerely looks forward to your visit again!
Anonymous User
Business Suite
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 12, 2024
The room environment is very good, I have stayed here many times. The service attitude of the little sister at the front desk is very good, which is also an important reason why I stay here many times. Compared with other hotels I have stayed in before, it is much better, but there are still flaws. For example, I asked the front desk for dental floss or toothpicks, but as a Vienna International Hotel, there are none? ! In addition, the cleaning was not timely and thorough after staying for several days. I had to actively request cleaning before it would come. After cleaning, I found that the bed was not made. Compared with other Vienna International Hotels I have stayed in, it is a bit poor in this regard. I hope it can be improved!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 27, 2024
This is my second time staying at this hotel. The hotel has been open for a short time. The interior is very new, clean and tidy. It looks high-end. The front desk service is very good and polite. The breakfast is very good. The indoor parking lot is narrow. It is recommended that novice drivers park in the outdoor parking lot. This time I booked two twin rooms, and the heating in one of them did not work. It is recommended to check it.
Original TextTranslated by Google
Response from Property: Dear, I am very sorry to have brought regrets to your perfect experience. Xiao Wei apologizes for the following shortcomings. Thank you very much for raising the issue to us. We have fed back the issue to the relevant department for follow-up. Xiao Wei hopes to do our best to provide you with a better and more considerate accommodation environment and service every time you stay. I hope we can keep going for a long time.