Hampton by Hilton Xining  Shangri-La Road

Hampton by Hilton Xining Shangri-La Road Reviews

Hampton by Hilton Xining Shangri-La Road

No.18 Xiangge Lila Road, Xining, ChinaView Hotel Details
Hampton by Hilton Xining  Shangri-La Road
Hampton by Hilton Xining  Shangri-La RoadHampton by Hilton Xining  Shangri-La RoadHampton by Hilton Xining  Shangri-La Road
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Hampton by Hilton Xining Shangri-La Road Guest Reviews

4.6/5
Very Good
2168 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(2168)
Positive reviews(2106)
Reviews with photos/video(299)
Delicious breakfast(374)
Friendly front desk staff(362)
Convenient parking(114)
Near shopping area(83)
Convenient for shopping(71)
Perfect for business trips(49)
Awesome gym(13)
Delicious buffet(13)
Negative reviews(62)
mantung
Cozy Room (2 beds)
Stayed in Sep 2023
Friends
18 review
3.0/5
Posted on Oct 4, 2023
Good location to explore the city Friendly front desk service
Response from Property: Dear friends, hello~ Huan Xiaopeng Hao Sangxin sees that you are so unhappy to stay, looking forward to your visit to Hampton by Hilton Hotel, "friendly, reliable, caring, thoughtful" Huan Xiaopeng is waiting for you here - full of confidence Huan Xiaopeng
Guest User
Cozy Room (2 beds)
Stayed in Jun 2024
Friends
7 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Nice place
Guest User
Cozy Room (2 beds)
Stayed in May 2024
Family
3 review
3.5/5
Posted on May 15, 2024
There are unknown stains on the toilets, the trash can is also dirty, there are cockroaches in the bathroom, the sanitary environment is average, the breakfast is OK and delicious
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Guest User
Cozy Room (2 beds)
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 2, 2024
It was my first time staying at Hilton. The lady at the front desk was very professional. Check-in and check-out were very smooth. The hotel has complete facilities, including robots delivering items, which is very safe. There is a humidifier in the room, the bed is very comfortable, and the room is very large. The hotel's breakfast is also very good, with a lot of dishes. The waiters in the restaurant are also very enthusiastic. The hotel also provides a free gym, which is really well-equipped.
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Response from Property: Seeing your comments, Huan Xiaopeng is already very happy. It is an endless honor for Huan Xiaopeng to receive your praise. Your satisfaction is the greatest affirmation of Huan Xiaopeng! During your stay, Huan Xiaopeng will do its utmost to strive to bring you a better stay experience! For you, Huan Xiaopeng will continue to surpass and improve, looking forward to the next beautiful encounter with you. May there be light in your eyes, what you want to achieve, what you do can be realized, and smiles will always be with you! --- Happy Huan Xiaopeng
Anonymous User
Cozy Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel room is clean and sanitary, there is a humidifier in the room, the brother and sister at the front desk are also very professional, they introduced me to the local things to do and scenic spots, and helped us plan a travel route, which is very professional. The hotel lobby is also very high-end, and there are a variety of dining and entertainment facilities around, and the transportation is also very convenient. The breakfast in the hotel is also great. If I have the chance, I will choose to stay in this hotel again. A big thumbs up 👍🏻
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Response from Property: Dear guests: Thank you very much for your evaluation of the hotel, which let us know our own shortcomings. We will also strengthen the improvement of our service level and strive to serve every guest staying in the hotel well. Thank you again for coming. If there is a chance, I hope you can witness our growth together - I will always love you, Xiaopeng!
Guest User
Cozy Double Room
Stayed in Apr 2024
Other
4 review
5.0/5
Outstanding
Posted on Apr 24, 2024
The stay was very good. The hotel is in a very good location. It is very convenient for eating and shopping. The lobby is spacious. The front desk lady was very friendly and helpful. She also sent our luggage to the room. The rooms are clean and well-equipped. They are also equipped with humidifiers. The breakfast is rich and delicious. I will choose to stay again next time. The hotel also has a free gym and a large underground parking lot.
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Response from Property: The clouds are beautiful, the stars are beautiful, the waves are beautiful, but none of them are as beautiful as your recognition! Huan Xiaopeng, who is happy inside, is full of motivation and confidence! We will keep working hard and always uphold the spirit of Huanpeng to provide better services to all guests who come to the store. Thank you again for your recognition and look forward to your next stay! I wish you a smooth work-------------------Excited Huan Xiaopeng
matthew_0077
Superior Double Room
Stayed in May 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 15, 2024
Convenient travel, clean and hygienic, warm service, recommended for business travel
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Response from Property: Dear guests, hello! Thank you for your recognition! Five stars have been received! Friendly, reliable, caring, and thoughtful have always been the service tenet of Hilton Hampton! We are looking forward to your coming again! Let's start a pleasant journey of Hampton again! ! We are always ready to provide you with quality service! I wish you a happy life---Happy Hampton
Guest User
Cozy Room (2 beds)
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The hotel lobby service is very good and enthusiastic. After checking in, the staff sent us to the elevator. The room was also very clean and tidy, making people feel very comfortable as soon as they entered the door. The breakfast is also very rich and worth recommending. I give a thumbs up to all the hotel staff!
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Response from Property: Dear guest: Hello! Thank you for your thoughtful review. We always believe that we can do a good job with our heart and pursue the ultimate service. We are willing to share the joy of growth with you on the road and bring you more surprises and touches. Welcome to come home often! ---- Looking forward to your return, little friend!
Anonymous User
Deluxe Double Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The facilities are complete and fully functional. The TV is relatively large. The dry and wet areas are separated and very clean. The bed sheets and quilt covers should be changed for each guest. The room is very clean. The elder sister sent 2 bottles of water when cleaning. When checking in, there were cookies and tea at the front desk, and there were disposable slippers for children. The room is very new and well-equipped. The basic items are all there. The front desk service is very good. The little sister was very enthusiastic to check in. She upgraded the room for free and provided hot water all day. The big bed was very comfortable. The experience of entering is nothing to say. The gym facilities are also very good. The breakfast is very rich. I have stayed here several times and it feels very warm. I will stay here again next time.
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Response from Property: Dear friends, it is a great honor that Hampton by Hilton has been recognized by you. Your support and encouragement are the driving force for our continuous development and progress. Regarding the memory pillow problem you reported, ~Xiaopeng knows that the needs of each guest are different, so we will continue to improve ourselves and provide better services and comfortable accommodation experience. I hope you can always enjoy the warm service of our hotel. --Love you, Xiaopeng
Guest User
Cozy Double Room
Stayed in Apr 2024
Business travelers
2 review
1.0/5
Posted on Apr 18, 2024
The parking entrance is not obvious, the hotel hygiene really needs to be improved, the service is so-so, and the price fluctuates. I booked it at first, and the price was so expensive. Why is the price of the same hotel so different? I don't understand and the experience is not very good.
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Response from Property: Dear guests, we are very sorry that we failed to give you a satisfactory stay experience. Regarding the price, the hotel has participated in some travel discount activities, so the price you see is different. We will also strengthen the management of room hygiene issues. As for the parking lot issue, the hotel has no independent parking lot and is currently shared with the commercial center property. We are also actively communicating with the property to add obvious parking lot signboards. We are very sorry for the inconvenience caused to you. Thank you very much for your comments on the hotel, which let us know our own shortcomings. We will also actively rectify the above problems and look forward to your visit again - I will always love you, little friend!
Guest User
Superior Double Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Let me first talk about the location of the hotel. The area around the hotel is very convenient. There is a small business district in Shangri-La nearby, with Watsons and Decathlon, which are very convenient. It is more convenient to hail a taxi when you go out. The hotel has an underground parking lot, which is free and very large. It is located next to the business district. The lobby has a high ceiling and there are robots that can deliver things. The front desk lady was very good at checking in and was very professional. She arranged a good room for me and upgraded the room for me. I brought a child with me and arranged a parent-child room. She was very attentive. The room was also very good, clean, tidy and bright. The bed was very clean. The bathroom and toilet were clean. The breakfast was also very good and there were a lot of them. I stayed for 2 days and the service was really good.
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Response from Property: Thank you very much for your five-point praise for the hotel, Huan Xiaopeng. All the facilities in the room are designed to give you a perfect stay experience in this short time. The hotel staff serves you with the concept of reliability, care, friendliness and thoughtfulness. We are relieved if you are satisfied with your stay. Thank you very much for letting us receive your comments on this beautiful night. We look forward to your next stay. --------------Always waiting for you here, Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
A very satisfying stay. I used the washing machine and dryer in the hotel, and I could still wear clothes the next day. It really saved me a lot of trouble. There is a refrigerator in the room, which is fresh and clean. You can use it with confidence. If you bought durian at night and didn't finish it, you can put it in the refrigerator in the room. It is really convenient. There are 2 bags of coffee, black tea and green tea in the mini bar. Hilton's drip coffee is delicious. The hygiene and service are absolutely excellent. The quality of Hampton is still very trustworthy. The traceless hotel is also worthy of praise. From the moment I saw the order, the front desk staff would call in advance to ask about the room requirements, upgrade the room, and arrange a high floor. The floor lady was also very friendly and of high quality. She took the initiative to say hello in the elevator and cleaned the room very carefully. From check-in, to dining in the restaurant, to check-out, even if all the staff are very good, the service is really great, thumbs up! The breakfast variety is also very rich. When I go out to play, I will give priority to Hampton within my affordability.
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Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. Dear Huanpeng family, thank you for sharing. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward. Huan Xiaopeng treats every guest as a family member. The care, consideration, care and warmth for the family members are the best gifts for each Huan Xiaopeng. Huan Xiaopeng looks forward to you coming home often! ————Huan Xiaopeng waiting for his family
Dushuhuanzhe
Cozy Double Room
Stayed in Apr 2024
Business travelers
135 review
4.2/5
Very Good
Posted on Apr 5, 2024
The room was nice, the bed was comfortable, the shower was good, and the hot water came quickly. There is a parking lot downstairs. The front desk service was very good, and the service in the restaurant was even better. It is definitely worth staying here next time. The quality of the power bank on each floor is too poor, and it runs out of power within two hours of charging.
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6/8
Response from Property: Dear guests, we are very sorry for the minor flaws in your stay. We have also communicated with the power bank merchants we cooperate with, and they will also inspect and replace each device. Thank you very much for your evaluation, which let us know our own shortcomings. We will also strengthen our improvements and look forward to your next visit - love you, little friend!
Guest User
Cozy Double Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I have stayed in Hilton Hampton many times, and each one has its own characteristics, but the only thing that remains unchanged is Hilton's service. When checking in, the lady at the front desk was very nice, warm and thoughtful. Check-in and check-out were very efficient and professional. When checking in, she reminded us that if there was not enough water in the room, we would get enough. It was really generous. The elevator required a card. The room was very large, exactly the same as the photos described on the Internet, without exaggerated publicity. All facilities and equipment were complete, the bed was very comfortable, the bed, shower room, and toilet in the room were very clean, and the details of hygiene were in place. When checking in, the front desk also reminded us that there was a gym and a laundry room, which made us feel very comfortable on the last day of our return trip. In the evening, the front desk also recommended delicious restaurants nearby. I really did a good job of making a guide and didn't step on the pit. I really recommend it! ! !
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Response from Property: Huan Xiaopeng is very excited. As you have experienced, every detail is the result of the unremitting efforts and dedication of all the partners of Huanpeng. Seeing your affirmation, Xiao Huanpeng is almost in tears. The hotel breakfast is also a combination of Chinese and Western cuisine. If you like it, come often. Huanpeng is committed to providing you with better services! ----Caring Huan Xiaopeng
Guest User
Cozy Room (2 beds)
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 2, 2024
I have stayed here several times. Every time I come here on a business trip, I have to stay for a long time. The lady at the front desk is also very enthusiastic. The room is relatively spacious and clean. Opposite is Nanshan Park. You can see Nanshan Park from the room. The night view is beautiful and super good. The breakfast is also very rich. I was very touched that I had to leave at 5 am to catch a flight that day. I told the front desk the day before: I don’t have time to eat breakfast tomorrow. Then the front desk immediately asked if I needed to help clean up the breakfast. I said it was okay and I didn’t care. The result was beyond my expectation. When I left in the early morning to check out, I unexpectedly received a breakfast bag. I was very touched and had a full experience.
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Response from Property: Xiaopeng is super happy to see your praise! It is Xiaopeng's greatest honor to serve you well. What is even more gratifying is that we can bring you warmth and spend more happy time with you during your journey. Xiaopeng's home has always adhered to the service concept of "friendly, reliable, caring, and thoughtful" to bring every guest a perfect stay experience. The hardware configuration in the room is very particular, Hilton's exclusive bath brand "Peter Thomas", the American double patent mattress "Serta", ergonomic chairs, etc., are all guarantees for your quality stay. I look forward to meeting you again! ——Happy Huan Xiaopeng