Freely Hover Golden Shuitai Hot Spring Town Reviews

Response from Property: 尊敬的貴賓，感謝您選擇入住翔順金水台酒店！看到你的評論裏有不足也有滿意的地方，小金倍感欣慰，最近也是暑假的高峯期，我們的自助晚餐人數較多，後期也進行了改進，分批入場，也緩和了用餐位置和取餐的問題，暑假期間我們的活動也收到很多小朋友的喜愛，我們也會在每個假期定期推出不同的節目活動哦，期待我們再次見面。

Response from Property: Thank you very much for your wonderful 5-star review of Freely Hover Golden SHUITAI Spring Town. We are delighted to hear that you had such a positive experience during your stay.We take great pride in providing spacious and spotless rooms with tasteful decor and comfortable bed sheets. It's excellent to know that you found the breakfast buffet delicious and enjoyed the wide variety of options available.Our attentive staff always strives to go above and beyond to ensure our guests' comfort and satisfaction. We are thrilled to hear that they were able to meet your needs and make your stay memorable. Your kind words are truly appreciated.We sincerely thank you for recommending our hotel and for your generous compliments. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.Thank you once again for choosing Freely Hover Golden Shuitai Spring Town!

Response from Property: Dear guest, we are sorry that this trip did not satisfy you. Regarding the sanitation issues in the water park, we have reported the problem to the department head in a timely manner and will strengthen water quality, sanitation and safety management, and strengthen disinfection. The odor is sometimes coming from the sewers or nearby fruit farms outside. Please forgive me; Elephant Nest Mountain Ecological Park is another scenic spot under Xiangshun. In order to improve the cost-effectiveness of the stay, it is specially given to guests to experience. Although it is a little far away, the scenery is unique. We have also noted on the platform that the distance is about 55km. Guests can choose to go there according to the actual situation. No; the scenic spot has two hotel apartments with a total of more than 800 rooms. There are enough parking spaces, but not all of them are underground parking lots. If you are concerned about this problem, you can contact the hotel customer service for consultation before traveling. Thank you again for your visit and your review.

Response from Property: Dear guest, thank you very much for your detailed feedback on our hotel. We know that each of your comments is a valuable opportunity for us to improve and improve. In response to the issues you mentioned, we are deeply sorry and will immediately take the following responses and improvement measures: Room hygiene issues: We have seriously dealt with the temporary workers involved and immediately strengthened professional training and supervision of employees. Ensure that every guest can enjoy a clean and tidy accommodation environment. At the same time, our housekeeping department managers also conduct regular and irregular sanitation inspections of the rooms to ensure that such problems will not occur again. Sanitation and water quality issues of Sun Island Paradise: We have conducted a comprehensive inspection of the park, especially strict testing and treatment of water quality to ensure that the water quality meets safety standards and eliminates odors. At the same time, we will strengthen the daily cleaning and disinfection work of the park to provide guests with a healthier and more enjoyable entertainment experience. Potential safety hazards of electrical equipment: Regarding the hair dryer fire in the room, we were deeply shocked and immediately conducted a comprehensive inspection and replacement of all electrical equipment to ensure that all equipment complied with safety standards. In the future, we will increase the maintenance and update of electrical equipment to ensure the personal safety of our guests. Wristband power-drawing failure: We have organized engineering personnel to repair the wristband power-drawing problem you encountered, and will strengthen daily maintenance and testing of the wristband system in the future. If the bracelet is faulty, you can get an electricity card from the front desk. Service efficiency and attitude problems: We are deeply sorry for the service problems you encountered during dining and buffet breakfast. We have conducted serious criticism and training for relevant service personnel to improve their service awareness and work efficiency. In the future, we will continue to optimize the service process and increase the number of service personnel to ensure that every guest can receive timely, enthusiastic and thoughtful service. Thank you again for your valuable comments and suggestions. We will continue to work hard to continuously improve service quality and guest satisfaction. We look forward to seeing our changes and progress when you come next time.

Response from Property: Dear guest, we are sorry that this trip did not satisfy you. During the summer vacation, the number of rooms was large, and the hygiene process standards may not have been implemented well. We must learn from the lesson, review it, report the relevant situation to the department head in a timely manner, and punish the housekeeping staff accordingly. I hope you can give us some advice. We have an opportunity to improve and see you again next time at Jinshui Terrace. I wish you a happy family and a happy life!

Response from Property: Dear guest, I'm sorry that this trip failed to satisfy you. The hot spring area plans to add a children's water village and related play facilities to the children's pool this year. There are also inflatable castles, video games and other entertainment facilities in the hot spring area. There is also a carnival in the scenic area. There are many items for children to play. We hope you will look forward to our new items and turn your dissatisfaction into satisfaction.

Response from Property: Dear guest, thank you for choosing Jinshuitai Hot Spring Town as your destination! I am very sorry to hear that you did not get a satisfactory stay experience during your stay, and Xiaojin once again apologizes to you! For the service problem you raised, Xiaojin has reported it to the leader on duty, and educated and trained the service personnel on the day to avoid such problems from happening again. Regarding the smell and hot spring issues you raised, Xiaojin has also reported to the leadership, and we will continue to follow up later. Your valuable opinion is the guiding light for our continuous progress. Thank you for your generous guidance. We will continue to upgrade our services and supporting facilities. We also hope that you will continue to trust Xiaojin and look forward to your next visit to witness a better Jinshuitai with Xiaojin!

Response from Property: 初冬陽光，温暖而明媚，翔順金水台的服務，細緻又到位。感謝您的認可與支持，看到您的評價小金真的是太開心了！酒店的自助早餐品種豐盛，美味可口， “三料温泉”被評為優質珍稀温泉；酒店管家服務更是體貼細緻；小金希望能用自己的貼心和細心，讓您在這裏感受到家的温馨和舒適。期待與您再次相見，讓我們一起創造更多美好的回憶吧！

Response from Property: 尊敬的貴賓，感謝您選擇金水台為度假目的地以及您的五分好評！金水台建在山清水秀的水台鎮，養人身心的金水台優質珍稀温泉是我們的核心賣點，房間環境都很舒適宜人，小金衷心希望咱們的真誠服務能為您帶來愉悦康養體驗，祝您身體健康，事事順利！

Response from Property: 親愛的貴賓，感謝您在寒冷的冬日裏選擇翔順金水台作為您的温暖的港灣。您對客房衞生、環境和服務的認可，是對我們全體員工共同努力的結果的認可。您的讚譽如同冬日裏的太陽，温暖了我們的心房。期待您再次光臨，讓我們一起感受冬日的温馨、美好與乾淨舒適的住宿環境。

Response from Property: 初冬的陽光，温暖而明媚，翔順金水台的服務，細緻又到位。感謝您的認可與支持，看到您的評價小金真的是太開心了！酒店的自助早餐品種豐盛，美味可口 “三料温泉”被評為優質珍稀温泉；酒店管家服務更是體貼細緻；小金希望能用自己的貼心和細心，讓您在這裏感受到家的温馨和舒適。期待與您再次相見，讓我們一起創造更多美好的回憶吧！

Response from Property: 尊敬的貴賓，衷心感謝您選擇金水台作為您的冬日休憩之地，並給予我們寶貴的評論！金水台的“三料”温泉，正是這得天獨厚的自然資源，鑄就了我們引以為傲的獨特温泉魅力。温泉的温暖與滋養，讓您的身心得到了極致的放鬆與恢復。祝願您在未來的日子裏，身體健康，萬事順遂，小金期待與您再次相聚在這銀冬的金水台，下次過來去室外泡温泉記得穿好浴袍注意保暖，好好享受温泉的美好時光。

Response from Property: 親愛的客人：您好！溪流潺潺，時光靜好，感謝您的支持。在金水台温泉特色小鎮的冬日裏，我們的温泉以其豐富的礦物質含量和舒適的體驗，成為了賓客們放鬆身心的首選之地。您可以盡情享受温泉的滋養，感受温暖與冬日的交融，讓身心都得到極致的放鬆與滋養。感謝您的支持與厚愛，期待您再次光臨，感受温泉帶來的獨特魅力。祝您在這個冬天裏，笑容常在，幸福安康！

Response from Property: 尊敬的賓客：您好！溪流緩緩，時光柔軟，感謝親的支持，我們會延續一如既往的好品質和更加完善的服務，希望下次能收到您5分的好評哦，願這個冬季的祝福，為您帶來無限的温暖和快樂。謝謝你們的支持與厚愛，期待你們的再次光臨，祝您在這個冬天裏，笑口常開，幸福美滿！