Freely Hover Golden Shuitai Hot Spring Town Reviews

Response from Property: Thank you very much for your wonderful 5-star review of Freely Hover Golden SHUITAI Spring Town. We are delighted to hear that you had such a positive experience during your stay.We take great pride in providing spacious and spotless rooms with tasteful decor and comfortable bed sheets. It's excellent to know that you found the breakfast buffet delicious and enjoyed the wide variety of options available.Our attentive staff always strives to go above and beyond to ensure our guests' comfort and satisfaction. We are thrilled to hear that they were able to meet your needs and make your stay memorable. Your kind words are truly appreciated.We sincerely thank you for recommending our hotel and for your generous compliments. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.Thank you once again for choosing Freely Hover Golden Shuitai Spring Town!

Response from Property: Dear guest, we are sorry that this trip did not satisfy you. Regarding the sanitation issues in the water park, we have reported the problem to the department head in a timely manner and will strengthen water quality, sanitation and safety management, and strengthen disinfection. The odor is sometimes coming from the sewers or nearby fruit farms outside. Please forgive me; Elephant Nest Mountain Ecological Park is another scenic spot under Xiangshun. In order to improve the cost-effectiveness of the stay, it is specially given to guests to experience. Although it is a little far away, the scenery is unique. We have also noted on the platform that the distance is about 55km. Guests can choose to go there according to the actual situation. No; the scenic spot has two hotel apartments with a total of more than 800 rooms. There are enough parking spaces, but not all of them are underground parking lots. If you are concerned about this problem, you can contact the hotel customer service for consultation before traveling. Thank you again for your visit and your review.

Response from Property: Dear guest, thank you very much for your detailed feedback on our hotel. We know that each of your comments is a valuable opportunity for us to improve and improve. In response to the issues you mentioned, we are deeply sorry and will immediately take the following responses and improvement measures: Room hygiene issues: We have seriously dealt with the temporary workers involved and immediately strengthened professional training and supervision of employees. Ensure that every guest can enjoy a clean and tidy accommodation environment. At the same time, our housekeeping department managers also conduct regular and irregular sanitation inspections of the rooms to ensure that such problems will not occur again. Sanitation and water quality issues of Sun Island Paradise: We have conducted a comprehensive inspection of the park, especially strict testing and treatment of water quality to ensure that the water quality meets safety standards and eliminates odors. At the same time, we will strengthen the daily cleaning and disinfection work of the park to provide guests with a healthier and more enjoyable entertainment experience. Potential safety hazards of electrical equipment: Regarding the hair dryer fire in the room, we were deeply shocked and immediately conducted a comprehensive inspection and replacement of all electrical equipment to ensure that all equipment complied with safety standards. In the future, we will increase the maintenance and update of electrical equipment to ensure the personal safety of our guests. Wristband power-drawing failure: We have organized engineering personnel to repair the wristband power-drawing problem you encountered, and will strengthen daily maintenance and testing of the wristband system in the future. If the bracelet is faulty, you can get an electricity card from the front desk. Service efficiency and attitude problems: We are deeply sorry for the service problems you encountered during dining and buffet breakfast. We have conducted serious criticism and training for relevant service personnel to improve their service awareness and work efficiency. In the future, we will continue to optimize the service process and increase the number of service personnel to ensure that every guest can receive timely, enthusiastic and thoughtful service. Thank you again for your valuable comments and suggestions. We will continue to work hard to continuously improve service quality and guest satisfaction. We look forward to seeing our changes and progress when you come next time.

Response from Property: Dear guest, we are sorry that this trip did not satisfy you. During the summer vacation, the number of rooms was large, and the hygiene process standards may not have been implemented well. We must learn from the lesson, review it, report the relevant situation to the department head in a timely manner, and punish the housekeeping staff accordingly. I hope you can give us some advice. We have an opportunity to improve and see you again next time at Jinshui Terrace. I wish you a happy family and a happy life!

Response from Property: Dear guest, I'm sorry that this trip failed to satisfy you. The hot spring area plans to add a children's water village and related play facilities to the children's pool this year. There are also inflatable castles, video games and other entertainment facilities in the hot spring area. There is also a carnival in the scenic area. There are many items for children to play. We hope you will look forward to our new items and turn your dissatisfaction into satisfaction.

Response from Property: Dear guest, thank you for choosing Jinshuitai Hot Spring Town as your destination! I am very sorry to hear that you did not get a satisfactory stay experience during your stay, and Xiaojin once again apologizes to you! For the service problem you raised, Xiaojin has reported it to the leader on duty, and educated and trained the service personnel on the day to avoid such problems from happening again. Regarding the smell and hot spring issues you raised, Xiaojin has also reported to the leadership, and we will continue to follow up later. Your valuable opinion is the guiding light for our continuous progress. Thank you for your generous guidance. We will continue to upgrade our services and supporting facilities. We also hope that you will continue to trust Xiaojin and look forward to your next visit to witness a better Jinshuitai with Xiaojin!