W·T INTERNATIONAL HOTEL Reviews

Response from Property: Dear, first of all, thank you for choosing to stay at Xiwang International Hotel! I have carefully read your comments and additional comments about the hotel, and I still need to reply to you. The Ctrip platform is a very good hotel booking APP. In addition to making it convenient for guests to book rooms, it also gives them space to directly comment on their hotel experience, so any comments you make are your right! As a hotel owner, we would like to make the following explanations regarding the issues you complained about and the remarks you made on the platform: First, Xiwang International Hotel has been officially opened in 2021 and has been officially rated as a four-star hotel by the National Tourism Administration in June 2023. As a first-class tourist hotel, the hotel has been recognized by guests for its high-quality service. Integrity management is the foundation of the hotel's sustainable development, so the hotel has no reasons and prerequisites for blackmailing people as you mentioned. Second, every job in the hotel has complete star hotel service standards and operating procedures, and there are strict work inspection supervision and trace management work plans, so there are no problems with disorderly operations and illegal work. Third, the products provided by the hotel are safe, comfortable and complete. Equipment and facilities with major defects will be processed and repaired by the hotel in advance to ensure the convenience and safety of guests. Specific to the room you are staying in, there are records of other guests staying in the room on the morning of your check-in and the week before. During the guest's normal check-in and check-out, the hotel will thoroughly clean and inspect the room before the guest enters the hotel and check-out. The inspection and arrangement at the back of the store has strict entry and exit and cleaning work records, and the room has not been found to have the problems you mentioned. Since there is no surveillance in the room, we do not make any requests or comments on guests' behavior in the room after check-in. However, after you left the hotel, the hotel found a new mark of 5cm smoke hole left on the sofa (as evidenced by on-site inspection photos and videos). It may be the result of your careless or unintentional behavior, but it is true! Fourth, regarding the problem you mentioned about notifying you of room inspection after check-out, the hotel provides efficient and fast check-in and check-out services for guests. After checking in and collecting a deposit, guests can directly return the room card when leaving the hotel. There is no need to wait. If there is no problem after checking the room, the deposit will be returned the same way. The time to notify you of the postponement will be notified to you as soon as possible after re-verifying the existing problems. The time is within a reasonable range. Fifth, in order to give you a better stay experience when you come to the hotel, the hotel front desk has upgraded your room for free. If you feel that there are problems or defects in the room, you can report it to the front desk as soon as possible to change your room. The hotel can also Correct the existing problems, so there is no reason to deliberately upgrade the guest's room and then find the problem to blackmail or wrongfully accuse you. It is obviously not advisable for the hotel to obtain benefits by blackmailing guests, and it is not normal business logic! We fully understand your views and will not comment on some of your bad words. We will only state the facts. The hotel has reported relevant issues to Ctrip’s official platform for explanation and communication. It has also reported to the fire department the fire safety hazards caused by obvious ignition points caused by guests smoking in the room. Currently, the damage caused to hotel equipment due to cigarette butts is Shi, the valuation has exceeded 1,500 yuan, and the hotel will retain all rights to pursue further proceedings. wish you a happy life!

Response from Property: Dear dear, thank you for choosing to stay at Xiwang International Hotel. You are so thoughtful and used your camera to record the beautiful scenes. It must have been a happy journey. It is our honor to serve you, and your trust and support are our motivation to do a better job. We are a city full-service tourist hotel with a modern light luxury style. The hotel is 500 meters away from Wanda Plaza and about 1.5 kilometers away from Ya'an Passenger Terminal and High-speed Railway Store. The transportation is convenient, and the surrounding environment is elegant and bright! The hotel not only has guest rooms of different styles and types for guests to stay comfortably, but also has multiple large and small conference rooms to meet the guests' business needs. The food in the restaurant is also worth a try. The Left Bank Music Restaurant and Bar on the fifth floor mainly operates Ya'an places. Special delicacies, fusion Sichuan cuisine, fine Cantonese cuisine, freshly ground coffee with exquisite Western pastries and afternoon tea. When you come to Ya'an, you must try the hotel's original "fin soup" Yayu! In June, Xiwang International Hotel was officially awarded a four-star hotel, injecting new vitality and vitality into the high-quality development of the city's tourism industry and hotel and catering industry. We will provide guests with better services in all aspects with higher standards and higher requirements. You must stay here next time, and we look forward to your visit again! !

Response from Property: Dear dear, thank you for choosing to stay at Xiwang International Hotel. It is our honor for the hotel to have your trust and support. When you come to our hotel, you are our family. Our attentive service is to give you a better stay experience. Every employee is willing to bring you the warmth of home during your trip. Xiwang Hotel is a city full-service tourist hotel with a modern light luxury style. The hotel is 500 meters away from Wanda Plaza and about 1.5 kilometers away from Ya'an Passenger Terminal and High-speed Railway Store. The transportation is convenient, and the surrounding environment is elegant and bright! The hotel not only has guest rooms of different styles and types for guests to stay comfortably, but also has multiple large and small conference rooms to meet the guests' business needs. The food in the restaurant is also worth a try. The Left Bank Music Restaurant and Bar on the fifth floor mainly operates Ya'an places. Special delicacies, fusion Sichuan cuisine, fine Cantonese cuisine, freshly ground coffee with exquisite Western pastries and afternoon tea. When you come to Ya'an, you must try our hotel's original "fin soup" Yayu! welcome next time!

Response from Property: Dear dear, thank you for choosing to stay at Xiwang International Hotel. It is a great honor for us to have your trust and support in the hotel. Your praise sounds so warm. You used your camera to record the beautiful scenes during your stay in the hotel. Every frame is so real and contagious. It must have been another happy journey. We hope that our service can bring you the warmth of home during your journey. Xiwang Hotel is a city full-service tourist hotel with a modern light luxury style. The hotel is 500 meters away from Wanda Plaza and about 1.5 kilometers away from Ya'an Passenger Terminal and High-speed Railway Store. The transportation is convenient, and the surrounding environment is elegant and bright! The hotel not only has guest rooms of different styles and types for guests to stay comfortably, but also has multiple large and small conference rooms to meet the guests' business needs. The food in the restaurant is also worth a try. The Left Bank Music Restaurant and Bar on the fifth floor mainly operates Ya'an places. Special delicacies, fusion Sichuan cuisine, fine Cantonese cuisine, freshly ground coffee with exquisite Western pastries and afternoon tea. When you come to Ya'an, you must try the hotel's original "fin soup" Yayu! In June, Xiwang International Hotel was officially awarded a four-star hotel, injecting new vitality and vitality into the high-quality development of the city's tourism industry and hotel and catering industry. We will provide guests with better services in all aspects with higher standards and higher requirements. welcome next time!

Response from Property: Dear dear, thank you for choosing to stay at our hotel and giving us your valuable feedback! We take your feedback very seriously. If after you arrived at the store, our reception work was not done well, and the service methods and service language were not standardized and affected your stay experience, we would like to sincerely apologize to you! At the same time, we would like to provide a special explanation for your doubts: after the hotel room card is handed over to the guest, it will be used as the only card for entering and exiting the room and must be properly kept. The front desk has the intention of reminding the guest in good faith, but the way of explanation needs to be adjusted; As a green service hotel, due to environmental protection and safety reasons, hotel rooms currently no longer provide guests with free non-original mobile phone charging cables, but provide safe charging cables and power bank for rent. The service at the front desk runs through the entire process of guests entering the store to leaving the store. "Service with heart, guests first" is the service tenet we have always adhered to. In response to the problems that have arisen this time, on the one hand, we will strengthen employees' awareness of customer service, and on the other hand, we will actively improve working methods. At the same time, through continuous training and supervision and management of front-line work, we will comprehensively improve employees' ability starting from the details. Overall service level. In June this year, the hotel was officially announced as a national four-star tourist hotel by the Provincial Tourism Star Hotel Rating Committee. We know that being awarded the national four-star tourist hotel is not the end for us hotel people, but the starting point and spur. Only by constantly improving ourselves and improving "hardware" and "software" can we be recognized by society, the market and guests. It is the foundation of our survival and development. We attach great importance to every guest who sincerely, objectively and impartially provides valuable opinions and suggestions to the hotel, and provide every guest with high-quality services. Thank you again for your valuable feedback and we welcome you to stay again!

Response from Property: Dear you, thank you for your visit, and also sincerely thank you for your recognition and support of us. When you come to the hotel, you are our family. The purpose of providing good service details is to give you a better stay experience and make you feel at home. Thank you for meeting us. We hope our warm service and sweet smiles will make your trip to Ya'an even better. Xiwang International Hotel is a city full-service four-star tourist hotel with a modern light luxury style. The hotel is 500 meters away from Wanda Plaza and about 1.5 kilometers away from Ya'an Passenger Terminal and High-speed Railway Store. The transportation is convenient, and the surrounding environment is elegant and bright! The hotel not only has guest rooms of different styles and types for guests to stay comfortably, but also has multiple large and small conference rooms to meet the guests' business needs. The food in the restaurant is also worth a try. The Left Bank Music Restaurant and Bar on the fifth floor mainly operates Ya'an places. Special delicacies, fusion Sichuan cuisine, fine Cantonese cuisine, freshly ground coffee with exquisite Western pastries and afternoon tea. When you come to Ya'an, you must try the hotel's original "fin soup" Yayu! Romantic Chinese Valentine's Day, full of love, we have also prepared Chinese Valentine's Day room and dining special packages for guests. Craft beer, Shenjing roast goose and Xiwang sauce meat buns are waiting for you to draw. Welcome to bring your friends and family to Ya'an again. Xiwang International Hotel looks forward to your visit again.

Response from Property: Dear dear, thank you for choosing to stay at Xiwang International Hotel. You are satisfied, we are happy, it must be a happy journey. It is our honor to serve you, and your trust and support are our motivation to do our job better. We are a city full-service tourist hotel with a modern light luxury style. The hotel is 500 meters away from Wanda Plaza and about 1.5 kilometers away from Ya'an Passenger Terminal and High-speed Railway Store. The transportation is convenient, and the surrounding environment is elegant and bright! The hotel not only has guest rooms of different styles and types for guests to stay comfortably, but also has multiple large and small conference rooms to meet the guests' business needs. The food in the restaurant is also worth a try. The Left Bank Music Restaurant and Bar on the fifth floor mainly operates Ya'an places. Special delicacies, fusion Sichuan cuisine, fine Cantonese cuisine, freshly ground coffee with exquisite Western pastries and afternoon tea. When you come to Ya'an, you must try the hotel's original "fin soup" Yayu! In June, Xiwang International Hotel was officially awarded a four-star hotel, injecting new vitality and vitality into the high-quality development of the city's tourism industry and hotel and catering industry. We will provide guests with better services in all aspects with higher standards and higher requirements. welcome next time! !

Response from Property: Thank you for choosing Xiwang International Hotel! We are lucky enough to meet each other during your beautiful journey to Yaya. This is a beautiful fate! We hope our smiling faces and enthusiastic service will leave you with a wonderful memory of your trip to Ya'an! Xiwang International Hotel is a city full-service tourist hotel with a modern light luxury style. The hotel is 500 meters away from Wanda Plaza and about 1.5 kilometers away from Ya'an Passenger Terminal and High-speed Railway Store. The transportation is convenient, and the surrounding environment is elegant and bright! The food in the hotel restaurant is also worth trying. The Left Bank Music Restaurant and Bar on the fifth floor mainly sells Ya'an local specialties, fusion Sichuan cuisine, fine Cantonese cuisine, freshly ground coffee with exquisite Western pastries and afternoon tea. On June 27, Xiwang International Hotel was officially awarded the title of four-star hotel. On July 11, the hotel held a grand unveiling ceremony as a four-star tourist hotel, injecting new energy into the high-quality development of the city's tourism industry and hotel and catering industry. Vitality and vitality. We will provide guests with a better stay experience in all aspects with higher standards and higher requirements. There is no best, I believe we will do a better job! Welcome you and your family and friends to come again! wish you a happy life!

Response from Property: Dear dear, thank you for choosing to stay at our hotel and providing your valuable feedback. We apologize for bringing you an experience that did not meet your expectations! We take your feedback very seriously! Regarding your feedback on the window switch problem, all the hardware of the hotel has only been used for three years since its opening in 2021. All guest room windows have inner anti-mosquito screens and outer glass windows. You can push the outer window glass after opening the anti-mosquito windows. . For safety reasons, window opening limits are set. If you encounter problems during use, you can also call the service center and our staff will handle it for you. Regarding the service of the front desk staff, if we cannot provide you with better service due to irregular communication methods and polite language, we will strengthen the improvement and training of employees on customer service etiquette and communication skills. Please believe that every hotel employee treats every guest attentively and sincerely. "Guests first, service first" has always been our service tenet. In June this year, our hotel was officially announced as a national four-star hotel by the Provincial Tourism Star Hotel Rating Committee. Of course, we know that being awarded a four-star hotel is not the end for our hotel, but the starting point and spur. Only by constantly improving ourselves, improving "hardware" and "software", and only by being recognized by society, the market and guests can we achieve success. The foundation of our survival and development. We attach great importance to every guest who sincerely, objectively and impartially provides valuable opinions and suggestions to the hotel, and provide every guest with high-quality services. Thank you again for your valuable feedback and we welcome you to stay again!

Response from Property: Dear dear, thank you for choosing to stay at our hotel and giving us your valuable feedback! We take your feedback very seriously. Regardless of the reason why the front desk failed to provide good service and affected your stay experience, we sincerely apologize to you! The service at the hotel's front desk runs through the entire process from guests entering the hotel to leaving the hotel. "Service with heart, guests first" is our consistent service tenet. In response to the problems that have arisen this time, on the one hand, we will strengthen the awareness of customer service among front desk employees, and on the other hand, we will actively improve working methods. At the same time, through continuous training and supervision and management of front desk work, we will comprehensively improve employees starting from the details. comprehensive service level. In June this year, the hotel was officially announced as a national four-star tourist hotel by the Provincial Tourism Star Hotel Rating Committee. We know that being awarded the national four-star tourist hotel is not the end for us hotel people, but the starting point and spur. Only by constantly improving ourselves and improving "hardware" and "software" can we be recognized by society, the market and guests. It is the foundation of our survival and development. We attach great importance to every guest who sincerely, objectively and impartially provides valuable opinions and suggestions to the hotel, and provide every guest with high-quality services. Thank you again for your valuable feedback and we welcome you to stay again!

Response from Property: Dear dear, thank you for choosing to stay at our hotel and providing your valuable feedback. We apologize for bringing you an experience that did not meet your expectations! Regarding the air-conditioning problem you reported, we designed it based on the national standard "Classification and Rating of Stars for Tourist Hotels" combined with regional climate characteristics (the average annual weather temperature in Ya'an is about 23 degrees), and the elevator halls on each floor are air-conditioned. And implement control according to relevant national and regional requirements. This is the first time we have received feedback from guests about the fume problem downstairs. The hotel's kitchen is strictly in accordance with the requirements of the administrative department, meets the acceptance standards and is managed. I wonder if your feedback is caused by a social food business? We will also actively coordinate and resolve issues. In June this year, the hotel was officially announced as a national four-star tourist hotel by the Provincial Tourism Star Hotel Rating Committee. Of course, we know that being awarded a national four-star tourist hotel is not the end for us hoteliers, but the starting point and spur. Only by constantly improving ourselves and improving "hardware" and "software" can we win the trust of society, the market, and guests. Recognition is the foundation of our survival and development. We attach great importance to every guest who sincerely, objectively and impartially provides valuable opinions and suggestions to the hotel, and provide every guest with high-quality services. Thank you again for your valuable feedback and we welcome you to stay again!

Response from Property: Dear guest: Thank you for your feedback! First of all, I would like to express my sincerest apologies to you! We take your feedback about the problems you encountered during your stay at the hotel very seriously! In response to existing problems in service, we will strengthen employee training and work supervision to improve customer service etiquette, communication skills and work efficiency; in response to problems with hardware equipment, we have inspected and inspected room equipment one by one that may have similar problems. Adjustment! We value every guest's opinions and suggestions and strive to improve and improve ourselves. Please believe that we will do a better job! Thank you and apologize again, welcome to stay again, and wish you a happy life!