Le Vert Zao Reviews

Service is excellent in Le Vert! And good location as it is located near gondola which bring us to the ski slope.

A hotel with good value for money. The room size is quite satisfactory. The location is halfway up the mountain. The hotel has a car that can pick up and drop off at Zao bus station and ski resorts. The hotel has its own hot spring, which is natural water containing sulfur. It is small and very clean.

Very nice and enthusiastic. Facilities: It is old but does not affect its cleanliness. Health: Very comfortable and a good stay. Environment: Overall, it was very good to sleep peacefully Service: Japanese people are really polite.

Good service!

The location of the hotel is very good and you can slide in and out. The breakfast and dinner are rich and cost-effective. There is a special drying room for skis. The facilities are just a bit old, but everything else is good.

I went to this hotel by motorbike during summer vacation. For dinner, I chose Yamagata beef sukiyaki. The amount of food was small, but it was delicious. The creme brulee dessert was also excellent. Also, I had bought local sake, local beer, and snacks at the liquor store in advance, so the amount of food was just right. The hot spring at this inn was amazing. It was small enough for four people, and the facilities were old, but I liked the quality of the spring water and the atmosphere (called wabi-sabi in Japan). The staff were also kind, and even though a typhoon was approaching, which is rare for the Tohoku region on my trip day, they put the hotel's motorbike cover on my motorbike. Thanks to that, I was able to leave comfortably with my motorbike dry after checking out.

My friends and I booked this hotel on the strength of the good reviews given here. However, regrettably, our experience at this hotel ended on a very bad note. On the day when we checked out from this hotel, my friends told the staff at the reception thst they would go down to tokyo for a short trip before returning to Zao, and asked whether it would be alright for them to keep some of their luggages at the hotel just for a couple of days. The reception staff said Okay. Then fast foward a few days, when my friends went to collect their luggages upon returning to Zao from their trip, this Japanese old lady, who we understand to be the owner of the hotel, suddenly insisted that my friends must PAY to stay at the hotel for one more night before she would give them back the luggages. My friends were shocked and tried to reason with her but to no avail. It was not until my friends threatened to call the police that this Japanese lady finally and reluctantly backed down. In fact, during our stay at the hotel, this same Jap lady also, without giving any proper explanation, told us that we could not use the dryer at the hotel. In the midst of that aforementioned saga, two of the hotel staff (who are much friendlier than the Jap lady i.e. their boss) approched my friends to try to defuse the situation. At one point during their conversation, my friends said to the staff " she [i.e. the Jap lady] must be a bad boss]. That two staff grinned and did not disagree.