To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(389)
Positive reviews(359)
Reviews with photos/video(76)
Easy to get around(40)
Convenient parking(32)
Large rooms(26)
Quiet & comfortable(26)
Delicious breakfast(25)
Many amenities(12)
Close to train station(11)
Friendly front desk staff(9)
Negative reviews(30)
Anonymous User
Deluxe 2-bed Room
Stayed in Okt. 2023
Other
8 review
1.0/5
Posted on 6. Okt. 2023
The facilities, equipment and supplies of the Happy Palace Hotel are of extremely low quality. Hygiene is worrisome, the bathroom smells bad and there is always a bad smell. There is long hair everywhere. The two steps in the house hurt the legs and made it easy to fall. No sense of service whatsoever. Get angry when asked. The cleaning of the room was extremely confusing and even the trash was not cleaned up. One hundred and eighty yuan guest house standard. A deserted and rundown scene.
Facilities: Poor
Hygiene: poor
Environment: poor
Service: Poor
Original TextTranslated by Google
Response from Property: We are very sorry for your feedback on the hygiene issues! - We have always attached great importance to guest room hygiene and have devoted most of our time to hygiene inspections. The odor situation you described this time should never happen! We have strictly required the housekeeping staff to pay more attention to hygiene details and ensure that the rooms are well ventilated. Thank you for taking the time to give us your valuable feedback.
Anonymous User
Folk Style Tatami Room
Stayed in Okt. 2023
Other
2 review
1.0/5
Posted on 4. Okt. 2023
There is a 3.5-meter tatami introduced online. Four people can stay there. It would be too miserable for 1,000 people to die in the ocean! When we arrived at the scene, the aunt and a security guy were on duty. The entire hotel mall had been renovated. 3.5 meters actually refers to the circumference (a slight exaggeration). The TV was not easy to use and there were only two sets of bedding. It took a long time to coordinate. I went to the warehouse with the security guy. After getting the goods, my hair was yellow and my face was 🈶Helen. There were only two positions for heating, and the other two were broken. It took me a long time to coordinate and couldn't solve it. I was so happy in the end! I'm really speechless. My suggestion is not to buy this hotel or not but not to come to Yanji. In addition, although I am an old user, the things on Ctrip are authentic and fake, which is inconsistent with reality, so choose carefully.
Original TextTranslated by Google
Response from Property: Hello, dear guest, thank you very much for your support of the hotel. We are still a little disappointed because we did not receive your 5-point praise. Maybe there is something that the hotel has not done well. We will try our best to do better. , we will serve attentively so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and we look forward to your next visit.
Guest User
Themed Room
Stayed in Sept. 2023
Couples
1 review
5.0/5
Outstanding
Posted on 30. Sept. 2023
Experience the hotel's audio-visual room. The visual effect is really great. After the hotel was renovated and opened, it is completely different from before. Whether it is service, hygiene or the saturation of the guest rooms, it is really great. And the price/performance ratio is really great. I even gave a small gift after checking out. So good👍👍👍👍👍👍👍👍👍👍
Original TextTranslated by Google
somini
Business 2-bed Room
Stayed in Jan. 2024
Travel with friends
64 review
3.5/5
Posted on 23. Jan. 2024
There are no windows outside. (Of course, there are rooms with windows outside.)
There is a window on the inside, so it doesn't feel stuffy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of Happy Palace Hotel. Happy Palace Hotel will work harder for your comfort and convenience. We look forward to your visit again! Thank you again for your affirmation of the hotel.
Guest User
Business 2-bed Room
Stayed in Okt. 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on 15. Okt. 2023
Are Yanji hotels so cost-effective now? I didn’t come to Yanji in time for the holidays. I came here after the National Day and found this newly renovated store. The price was cheap. I heard that the breakfast was very good. I came here to try it out. The result was shocking😱! The interior of the hotel cannot be said to be luxurious, but it is definitely worthy of the price. The transportation around the hotel is also convenient, especially the breakfast! You really must try it, it feels like Cantonese morning tea, it’s very exquisite and there are many varieties, all of which taste good! The room is also very clean, spacious and bright. I will definitely try a tatami room with my family next time.
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation gives the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Okt. 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on 12. Okt. 2023
The hotel's breakfast is really great, both delicious and worth checking out. And the service in the hotel is really warm and great. And the price-performance ratio is really high, and the hygiene is very clean. It is really worth recommending. I was considering whether to come or not after reading the reviews. The hotel is really different from before after it was renovated. This treasure hotel will be your first choice next time you come.
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that the Happy Palace Hotel will be the warmest and most unique one in your memories. ! We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready to welcome you back at any time. Wish you well.
Fengdoushenkeqing
Business 2-bed Room
Stayed in Okt. 2021
Family
1 review
5.0/5
Outstanding
Posted on 9. Okt. 2021
The hotel’s parking lot is very large, and the front desk service is very attentive. In the morning, we reminded us to come back for breakfast. When we left, the down jacket fell down. The hotel also took the initiative to contact me and gave the enthusiastic service staff a thumbs up. I will stay again next time.