Happy Palace Hotel

Happy Palace Hotel Reviews

Happy Palace Hotel

No. 816 Tiebei Road, Yanji, Jilin, 133000, ChinaView Hotel Details
Happy Palace Hotel
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Happy Palace Hotel Guest Reviews

4.3/5
389 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(389)
Positive reviews(359)
Reviews with photos/video(76)
Easy to get around(40)
Convenient parking(32)
Large rooms(26)
Quiet & comfortable(26)
Delicious breakfast(25)
Many amenities(12)
Close to train station(11)
Friendly front desk staff(9)
Negative reviews(30)
Anonymous User
Deluxe 2-bed Room
Stayed in Okt. 2023
Other
8 review
1.0/5
Posted on 6. Okt. 2023
The facilities, equipment and supplies of the Happy Palace Hotel are of extremely low quality. Hygiene is worrisome, the bathroom smells bad and there is always a bad smell. There is long hair everywhere. The two steps in the house hurt the legs and made it easy to fall. No sense of service whatsoever. Get angry when asked. The cleaning of the room was extremely confusing and even the trash was not cleaned up. One hundred and eighty yuan guest house standard. A deserted and rundown scene. Facilities: Poor Hygiene: poor Environment: poor Service: Poor
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Response from Property: We are very sorry for your feedback on the hygiene issues! - We have always attached great importance to guest room hygiene and have devoted most of our time to hygiene inspections. The odor situation you described this time should never happen! We have strictly required the housekeeping staff to pay more attention to hygiene details and ensure that the rooms are well ventilated. Thank you for taking the time to give us your valuable feedback.
Anonymous User
Folk Style Tatami Room
Stayed in Okt. 2023
Other
2 review
1.0/5
Posted on 4. Okt. 2023
There is a 3.5-meter tatami introduced online. Four people can stay there. It would be too miserable for 1,000 people to die in the ocean! When we arrived at the scene, the aunt and a security guy were on duty. The entire hotel mall had been renovated. 3.5 meters actually refers to the circumference (a slight exaggeration). The TV was not easy to use and there were only two sets of bedding. It took a long time to coordinate. I went to the warehouse with the security guy. After getting the goods, my hair was yellow and my face was 🈶Helen. There were only two positions for heating, and the other two were broken. It took me a long time to coordinate and couldn't solve it. I was so happy in the end! I'm really speechless. My suggestion is not to buy this hotel or not but not to come to Yanji. In addition, although I am an old user, the things on Ctrip are authentic and fake, which is inconsistent with reality, so choose carefully.
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Response from Property: Hello, dear guest, thank you very much for your support of the hotel. We are still a little disappointed because we did not receive your 5-point praise. Maybe there is something that the hotel has not done well. We will try our best to do better. , we will serve attentively so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and we look forward to your next visit.
Guest User
Themed Room
Stayed in Sept. 2023
Couples
1 review
5.0/5
Outstanding
Posted on 30. Sept. 2023
Experience the hotel's audio-visual room. The visual effect is really great. After the hotel was renovated and opened, it is completely different from before. Whether it is service, hygiene or the saturation of the guest rooms, it is really great. And the price/performance ratio is really great. I even gave a small gift after checking out. So good👍👍👍👍👍👍👍👍👍👍
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somini
Business 2-bed Room
Stayed in Jan. 2024
Travel with friends
64 review
3.5/5
Posted on 23. Jan. 2024
There are no windows outside. (Of course, there are rooms with windows outside.) There is a window on the inside, so it doesn't feel stuffy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of Happy Palace Hotel. Happy Palace Hotel will work harder for your comfort and convenience. We look forward to your visit again! Thank you again for your affirmation of the hotel.
Guest User
Business 2-bed Room
Stayed in Okt. 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on 15. Okt. 2023
Are Yanji hotels so cost-effective now? I didn’t come to Yanji in time for the holidays. I came here after the National Day and found this newly renovated store. The price was cheap. I heard that the breakfast was very good. I came here to try it out. The result was shocking😱! The interior of the hotel cannot be said to be luxurious, but it is definitely worthy of the price. The transportation around the hotel is also convenient, especially the breakfast! You really must try it, it feels like Cantonese morning tea, it’s very exquisite and there are many varieties, all of which taste good! The room is also very clean, spacious and bright. I will definitely try a tatami room with my family next time.
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation gives the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Okt. 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on 12. Okt. 2023
The hotel's breakfast is really great, both delicious and worth checking out. And the service in the hotel is really warm and great. And the price-performance ratio is really high, and the hygiene is very clean. It is really worth recommending. I was considering whether to come or not after reading the reviews. The hotel is really different from before after it was renovated. This treasure hotel will be your first choice next time you come.
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that the Happy Palace Hotel will be the warmest and most unique one in your memories. ! We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready to welcome you back at any time. Wish you well.
Fengdoushenkeqing
Business 2-bed Room
Stayed in Okt. 2021
Family
1 review
5.0/5
Outstanding
Posted on 9. Okt. 2021
The hotel’s parking lot is very large, and the front desk service is very attentive. In the morning, we reminded us to come back for breakfast. When we left, the down jacket fell down. The hotel also took the initiative to contact me and gave the enthusiastic service staff a thumbs up. I will stay again next time.
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Anonymous User
Business 2-bed Room
Stayed in Aug. 2024
Family
16 review
4.7/5
Amazing
Posted on 9. Aug. 2024
酒店位置在市內老的已經停運的延吉火車站旁邊~ 感覺像是在一個商場裏面~酒店前台就在一層大廳一進門處.感覺整個大廈衹有酒店和二層的餐廳在運營.房間挺乾淨也比較大設施也挺新的~ 酒店對面就是全季酒店.門口有停車場比較適合開車自駕的小夥伴~感覺延大附近的酒店都不是很好停車.雖然周圍不是很繁華但是樓下就是客運站招手打車很方便~打車到水市場衹有9塊錢. 延吉貌似不流行軟件叫車.
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Guest User
Business 2-bed Room
Stayed in Juli 2024
Couples
30 review
3.7/5
Posted on 19. Juli 2024
房間寬敞乾淨,一次性拖鞋薄如紙,看着就不舒服,室內分體式空調主機水流入室內用桶接,溢出房內幾成水患,電視機老舊開機衹有聲音沒圖像,經親自去前台溝通,工作人員上來處理才好,説是線鬆了!房間電話擺設一個,無法拔打,衞生間門把手螺絲鬆脱歪歪要掉了!上述問題已當面與酒店保安溝通了,他們表示感謝!房間價格也嫌高了!近300元還不含早!過份了點!沒有牀頭櫃,不方便手機充電,水杯沒處擱!
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Guest User
Business 2-bed Room
Stayed in Aug. 2024
Other
1 review
5.0/5
Outstanding
Posted on 31. Aug. 2024
家裡的外地親人來延吉旅遊,左挑右選,選中了這家酒店,酒店很寬敞,外面停車方便。房間很乾凈,沒有異味!服務很熱情,非常滿意!
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Guest User
Themed Room
Stayed in Aug. 2024
Family
7 review
5.0/5
Outstanding
Posted on 12. Aug. 2024
來旅遊的,歡樂宮很不錯,房間乾淨整潔,服務熱情 影音房設備超級好,很新,房間很大,圓床 聽説酒店的早餐十分有特色,需要提前預訂49元1位
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Guest User
Business 2-bed Room
Stayed in Aug. 2024
Other
36 review
5.0/5
Outstanding
Posted on 11. Aug. 2024
酒店房間很寬敞,有空調,電梯方便。前台服務很好。房間有個台階,要小心台階。酒店就在延吉站邊。門外有大停車場,停車非常方便。
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Guest User
Deluxe Queen Room
Stayed in Aug. 2024
Family
2 review
5.0/5
Outstanding
Posted on 12. Aug. 2024
房間環境不錯,落地飄窗視野很開闊,夜裡休息的時候周邊很安靜。服務員服務態度很好,顧客有需求很快就能得到解決。
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Guest User
Featured Family Room (No window)
Stayed in Juli 2024
Other
4 review
4.5/5
Great
Posted on 16. Juli 2024
環境不錯,房間大 👍👍👍 價格合理👍👍 床褥軟硬度很常好👍👍👍👍沒有煙味👍👍👍 如果維修一下冷氣機 就完美了 下次來延吉 也會再入住
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Guest User
Deluxe Business Room
Stayed in Juli 2024
Family
8 review
5.0/5
Outstanding
Posted on 19. Juli 2024
交通便利,離公交站很近,酒店環境很棒很乾凈,房間忘記拍了,服務熱情,價格也不貴。配套設施非常齊全,物有所值!
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6/8