Hilton Yantai Golden Coast Reviews

A very terrible experience... First of all, there is no clear sign outside the basement that clearly states that it is an internal parking lot for employees. It is easy to be guided directly to the basement by driving navigation. After entering, it is difficult to turn around in the small space... Secondly, it is claiming to be pet-friendly. The banner severely cut off the favored leek. I booked a guest room worth RMB 1,000 a night, but the front desk actually tried to charge me a cleaning fee of RMB 260 a night. When I asked if I wanted to confirm again, they continued to talk about charging a cleaning fee. It's really a bit too humorous. The lady at the front desk told me that the cleaning fee was 260 yuan, which was a down payment of 260,000 yuan, which almost scared me to death. Oh, and also, when I checked in, the front desk had to call other staff to confirm whether dogs could stay, as if I was the first guest to check in with a dog. Then something even more outrageous happened. I took the dog to ask a hotel employee to help carry my luggage. When the employee saw the dog, he blurted out: "I was scared to death." Please, you have already earned this money, can you act for a while... The dog doesn't make any noise, doesn't make a fuss, and ignores you when walking around. What scares you noble staff? I really don't understand. The next day, I asked the concierge if the Chinese restaurant could deliver food to the room. She asked me questions and said she wanted to call to confirm. The result was that the Chinese restaurant was not theirs, so they didn’t know, haha. Then she pointed out the location of the Western restaurant to me and told me to go and ask myself. When I asked, they said it was a Western restaurant and I didn't know anything about the Chinese restaurant. I traveled thousands of miles to a Chinese restaurant to ask again, and the result was no. The process was too humorous. Nowadays, it should be difficult for three-star hotels to get such a perfect stay experience. As for the 1,000 yuan cute pet suite, it provides a dog tent that has been used repeatedly but is too small for my dog, two stainless steel rice bowls, and a dog toilet that does not even have a peeing pad (although my dog is not indoors either) **** and pee) this excellent service is not worth mentioning anymore. Oh, the cute pet suite is not even strictly separated from wet and dry. Maybe a simple shower curtain is enough to make us grateful! In addition, the hotel room is not soundproofed, and I am woken up by people passing by in the corridor at night. All in all, a very scary stay experience! I hope your hotel will close down soon🙏🏻