Vyisotskij Hotel

Сервис и обслуживание не соответствуют заявленным звездам. Ночью в номере холодно, ребенка приходилось дополнительно одевать. Вода в душе шла маленькой струйкой, невозможно промыть голову. Первый раз отдыхали прошлым летом, но таких негативных эмоций не было. Такое ощущение что за год стало хуже. Завтраки не тянут даже на 3 звезды. Очень мало места отведено для еды, пополнение осуществляется очень медленно. Всегда отдыхаем в отелях 5 звезд и есть с чем сравнить. Когда ребенка нечем накормить, это прям показательно. Вообщем вывод такой: если ехать без детей и на короткий срок, то можно, а с детьми лучше выбрать другой отель.

For a first acquaintance with Yekaterinburg, there is a very good view of the city. The rest of the impressions of the hotel were “blurred” by the return of the remainder of the deposit. Upon check-in, a deposit of 2000 rubles is taken in case of using the bar. They charged us 400 rubles for a can of beer and 2 small bottles of water. We didn’t realize that in a 5-star hotel there is a charge for water in your room on the first day. It's not even about the cost of water, but about this approach.

We stayed in July 2023 in the Junior Suite apartments. I asked in advance for a room with a view of the bay. The number was provided. I read reviews that the reception staff are rude. Not true. During our stay, all the administrators were friendly and resolved all the issues that arose. It was my son’s birthday, and as a compliment they brought a delicious cheesecake to the whole family. The breakfasts are delicious. On the day of departure we didn’t have time for breakfast, so we ordered a lunch box in advance. But apparently they forgot. I had to wait. True, they apologized, made a delicious orange juice and latte. They brought fantastically delicious porridge with coconut milk and cheesecakes. We were pleased with our stay. The hotel is very well located. Beautiful view from the windows. We would love to come back again!

I have no complaints about the room, cosmetics, breakfast, bed linen, towels, etc., etc. Everything is clean, smells nice, the rooms are standard and large in size, the air conditioning system works without failures (I stayed for 3 nights). The breakfast is excellent, it is possible to order additional dishes included in the breakfast price. BUT: let's treat guests with some respect. I lived during the Innoprom period, when the cost of a hotel room was 30,000 rubles/day!!!!! Upon check-in, they took a cash deposit in the amount of 2000 rubles (I haven’t seen such a practice in hotels for a long time), but that’s not about it. Hotel policy requires - no problem. When checking out, I was asked if I had used the minibar, I answered no. According to the maid, I was missing a candy bar from the minibar. I explained to the girl at the reception that I don’t eat chocolate at all and didn’t even eat the welcome sweets, the three chocolates that were waiting for me in the room. I just don't eat chocolate. Fact. Dot. To which I was told that the number needs to be re-checked. Seriously? Recheck? I regretted that I didn’t insist on calling investigators to take fingerprints and prove my non-involvement in the disappearance of the candy bar)) And what’s most unpleasant is, with such an astronomical price for the room, despite the fact that the guest says that he doesn’t eat chocolate and gentlemen, They are “doing me a favor” by returning my 2000 rubles without deducting the cost of this unfortunate candy bar. And no one paid any attention to my statement “the room must be prepared and checked before the guest checks in.” For what?

We came here for the second time. Celebrate your daughter's birthday. We arrived with two families of 4 people each. Booked 4 rooms. First point. When booking the rooms, she announced that it was my daughter’s birthday and asked me to decorate one of the rooms. I myself ordered balloons and a garland, which were delivered at approximately 14:00 on the day of our arrival. We arrived at the hotel around 22:00. I ask the manager - which room is decorated? He takes me aside and says: “Oh, are these your decorations?.. The balloons are in our office. The garland is on the table. But now I’ll get you decorated and run, I’ll do everything quickly myself.” To be honest, I was confused.. As a result, the eight of us sat for 40 minutes in one room, waiting for the rest of the cards to be brought to us after the room was decorated. Tired from the road, hungry, and at a loss. Next point. Departure. Our flight was at 10 pm. Accordingly, we decided that we would leave the hotel at 20:00. They asked about the renewal of two rooms out of four. They said that such a possibility exists. And they said that you can extend it until 18:00 for payment for half a day. If later, then you need to pay for a full day. The first time we were here was in January. The departure time was exactly the same. We were treated completely differently. They said that it was okay, that we would be delayed 2 hours longer. To be honest, everything was completely different. Somehow humanly and with attention. That's why we returned here. And this time there was a lady sitting opposite with an arrogant face that didn’t even matter at all. There was a feeling that we were not guests, but owed her something and she was just doing a favor. Next point. Transfer. During the process of booking rooms, I ordered a transfer from the airport to the hotel, and from the hotel to the airport. The time for delivery of cars on the day of our arrival was agreed upon immediately. And regarding the time of transfer from the hotel to the airport, the manager said that we would decide it on the spot. In the morning on the day of departure, I went to the reception desk. Just agree on the extension of the rooms and the transfer time. She said that they decided to leave at 20:00. Imagine the picture - the eight of us, with suitcases and bags, are already standing at the elevator. And since I didn’t receive an SMS about the car numbers, I asked my husband to check this information with the managers. In the end, it turns out that no one ordered the cars. And the manager, who on the first day ran very quickly to decorate the room (either Alexander or Andrey) began to convince me that I only ordered a transfer from the airport to the hotel. The conversation took place in the format: “Who did you talk to about the transfer?” I say: “I don’t remember, with one of the managers.” He: “You talked to me” (I look at him and think - why are you asking me at all, “who did I talk to?...") I tell him I say: “Well, if I talked to you, then you cannot help but remember that you yourself told me that we would decide the issue of transfer time on the spot.” Manager: “Have you told anyone the time?” I'm actually, sorry, I was stunned! I say: “Of course! This morning I came up and said!” And I said this to that same lady with an arrogant expression on her face who

The most boorish staff of all the 5 star hotels in which I have vacationed or visited on business over the past 25 years! It seems that all the Hotel staff have recently been trained in Istanbul Economy class hotels. - an attempt to go to the toilet in the Lobby on the 37th floor during cleaning was interrupted by a shout of “what do you want here!?!” - deposit of 2 thousand for a room price of 16 thousand. - requirement to pay a deposit of 2 thousand rubles in cash, and not by card. - impossibility of checking into a hotel at 7, 8, 9 and 10 o'clock, because check-in is at 14:00, and the early check-in was “lost” somewhere during the transfer of the order. - Drunk hotel guests at 5 am scare the hotel staff with screams and promises to cut everyone! And this is perceived with understanding smiles. - it is impossible to adjust the room cooling. It is impossible to check the number before signing a “no smoking” agreement and not using “electrical devices” that are not approved for use - it is impossible to connect to the Internet. I had to order a "tuner". But still, the outlook program from Windows did not work - access to the hotel is limited and a taxi cannot stop even for 5 minutes. Other cars start honking and asking to leave