Manor Hotel by Greene King Inns

Comfy mattress amazing breakfast and service at breakfast will deffo stay again as good value money

The hotel room is small and the fixtures , windows & furniture are old fashioned. Nevertheless they look clean and usable. The table fan was very cute The WiFi is intermittent and very slow. Ample car park and everything is accessible.

We stayed here for two nights and upgraded to one of their rooms with a four poster. Room was eight at the front of the main building above the bar. Despite this there was no noise from the bar or the road. The bed was comfortable and the room was clean. We ate in the restaurant for Sunday lunch and the Roast dinner was well prepared and tasty. The only negative was that we ordered a bottle of Chablis, which is very reasonably priced and it was brought over to the table opened, this is a no no, should always be opened in front of the customer. The breakfast was good with excellent sausages and all the staff were friendly and attentive. Overall would stay again, however wasn’t that impressed with the town of Yeovil.

Very friendly welcoming staff. I was upgraded which was a very pleasant surprise! The room was spacious with a comfortable bed. Vegan options for breakfast and non dairy milk available. The hotel was cosy and had a relaxed atmosphere. Excellent value for money.

Lovely warm welcome my room was clean and tidy my Sunday lunch was superb and enjoyable in the conservatory diner, a good selection at breakfast too, lovely atmosphere and the staff were professional and friendly overall I thoughley enjoyed my couple of days with yourselves and would definitely recommend to friends and family

We had our wedding reception here in August . Things were great to start with and staff seemed helpful . As soon as we made payment things went drastically down hill! When we arrived our greeting wasn’t great, they also tried to charge twice for my best man’s room ! when we got to the room , it wasn’t clean, very dusty and bathroom smelling of urine. When we were setting our reception in the function room we were ignored by numerous members of staff,. The morning of our wedding we were totally ignored and had management walking in showing other couples the room although it was booked to us. again no acknowledgement or good morning to us ! The room hadn’t been cleaned or hoovered as agreed it would be ,We had to cloth our own tables as it hadn’t been done correctly it looked like the clothes had just been thrown on, Minimal effort ! When we returned from our ceremony we had the same stinking attitude. Who ever was serving on the bar that evening needs to be spoken to as they were still serving our guests even though it was very clear they had already had far to much to drink. Towards the end of the evening Richard a duty manager came in to our reception demanding for me to pay extra charges in front of our guests and my wife , how inappropriate and beyond rude ! This wasn’t the end of it, he then tried to take payment from my wife’s card on file unauthorised!! If that wasn’t bad enough, an hour later the night porter arrived swearing saying what a mess the room was, what do you expect after a wedding party and how dare he swear in front us us all ! They have also since added in all kinds of extra charges and again taken payment from a card unauthorised!! The full English breakfast was unbelievably greasy and we couldn’t even eat half of it and felt quite ill afterwards ..disgusting ! The staffs general attitude here is they couldn’t give a sh*t and they all need thorough training as none have customer service skills . I have worked in hospitality for 25 years and this has to be one if not the worst experience we have ever had. Currently we are trying to take this further with head office but surprise surprise after asking for head offices contact details we have be ignored Words are beyond us how disrespectful and disgusting the service is here Thank you manor for ruining what should have been such a special time AVOID AVOID AVOID !!!!!

The room was lovely bed was massive Team were incredible hard working and helpful thankyou to katie and richard for hosting an amazing wedding the hole day went smoothly for start to finish Thankyou to all staff breakfast was lush smoked salmon and srambled egg yum

Always receive a warm reception every time I come to The Manor. The staff are friendly and welcoming, especially the service from Sammy. Food is always amazing the beer garden is the nicest in Yeovil. Would highly recommend this place!!!!!

Terrible meal, small portions, cold, miserable staff, under staffed, bar service was terrible and slow, when you could find them. Will never go back. They also treat their staff terribly. Massive improvements needed. I would never book a wedding at this place