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IHotels Yercaud

IHotels Yercaud

4.9/558 Reviews
We booked two rooms at iHotels in Yercard, one for us and one for my friend's family. We asked for rooms next to each other when we booked, and the head office confirmed they could do that. We checked-in on Friday, and my friend checked-in on Saturday. When we got there, we asked again for the rooms to be next to each other, and they said it wouldn't be a problem because they had lots of rooms. But on Saturday, when it got busy, they gave our requested room to someone else. The staff was rude to us when my friend checked in and didn't give us the room that we had requested in one month advance. Despite these issues, the food quality was satisfactory, and the hotel's central location provided easy access to most viewpoints. Additionally, during the booking process, the head office person said that there was a mountain view from the room, but this was not guaranteed for all rooms. And the communication between the front office and the head office staff was poor. If we ask anything at the front office, their response is to call and speak with the head office staff. Bcos of that office person i am giving only 4 stars

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