Leonardo Plaza Cypria Maris Beach Hotel & Spa

Nice beach hotel, lovely people

Its amazing hotel in cyprus. Yuo are best!!!!

Great hotel!!!! Would highly recommend. Very friendly and the entertainment staff were great Nina made such a effort with my kids. They have really enjoyed this hotel so much to do for kids. It's a massive hotel do there lots if places to go and just chill

Service superb and well supported by customer relations ( Tamara) who is quick to respond to any queries or concerns. Food, especially in the Asian and Greek restaurants, is fabulous. A wonderful hotel within easy reach of a charming harbour and old town.

On our arrival we were greeted by a doorman (didn’t get his name, but he is easily recognisable by everyone due to his impressive physic) who was brilliant, smiley and made us feel welcomed. Reception staff, on the other hand were rather withdrawn and cold. Unfortunately, that set the mood. Room: At the first glance looked amazing. Then, I opened the wardrobe, there were only 5 hangers, two drawers and one shelf. Clearly it is not enough space for a 10 day stay. One of the coffee cups was dirty, the curtain wasn’t fixed properly, which resulted in trouble to close the balcony door. Maintenance took a look and said he needed a ladder; we never saw him again. No one bothered to enquire with us if our issues had been sorted. The coffee cup wasn’t replaced, but instead I was given a teacup with stains on the inside from black tea. Not a good first impression! On the positive side hotel is new, clean, beautiful, with stunning view from all sides, wonderful beach and with 4 very good a-la cart restaurants. We highly recommend the Asian restaurant! Lebanese and Greek restaurants indulged us with abundance of food, that we struggled to finish, and the tomato soup in Italian restaurant is simply the best. Overall, the service in the hotel lacked consistency which is reflected in the rating we have given. For example: in the buffet one day you are greeted and seated, another day not; one morning you offered coffee, another morning not; no one explains to you that buffet serves the same food from both ends of the counter which means the food on offer is fairly limited; and that the drinks are self-service. I mean, everything is self-service. At previous hotel stays, drinks are ordered and served via the waiters. I like to be served by a waiter, to interact with them, to build relationships, because it gives stronger, more positive impression that goes into your long-term memory. If we wanted to self-cater, we would rent a villa. The drinks at the bar are of a reasonable quality, but again, not consistent. Sometimes, drinks have been served in a hot glasses that have just been cleaned, which unfortunately resulted in an accident. On our last night we had drinks in the Ariadne Lounge bar after dinner with another couple we got to know, and one of the glasses was so hot that the ice created a reaction, and when it was lifted from the table the bottom of the glass fell off and the entire content of the glass poured on the lady’s dress. And although hotel staff reacted quickly, and the laundry service was offered, it didn’t eliminate the cause of the accident which shouldn’t have happened. I have noticed that the tables are not being cleaned by staff quick enough to wash the glasses on time, therefore there is not enough time to let them to cool down before reusing them for service again. I’ve work in hospitality for 12 years and I have never seen anything like it. Daytime Entertainment: Very poor. No engagement with gests, sometimes it seemed like staf

First few days were so good we actually booked to come back again in August. However today I have just experienced the real face of this hotel in the most unhelpful reception ever. Asked to book a taxi, showed the address (hardly the most difficult thing to understand being I am British, it’s a Cypriot main street address) to be told ‘ask her, pointing at the other receptionist, I don’t know where that is or how to say it. Just utterly rude and not what is expected from reception which after all is supposed to be the face of the hotel. Shove it, I don’t pay this money to be spoken to like this. Disgraceful customer service. Plenty of other hotels here who I am sure would be happy to take our money and not speak to us like we are pieces of rubbish.

First few days were so good we actually booked to come back again in August. However today I have just experienced the real face of this hotel in the most unhelpful reception ever. Asked to book a taxi, showed the address ( Aristarchou 19 is hardly the most difficult thing to understand being I am British, I can say it and, it’s a local main street address) to be told ‘ask her, pointing at the other receptionist, I don’t know where that is or how to say it. Just utterly rude and not what is expected from reception which after all is supposed to be the face of the hotel. I don’t pay this money to be spoken to like this. Disgraceful customer service. Plenty of other hotels here who I am sure would be happy to take our money and not speak to us like we are pieces of rubbish.

Still on the holiday now and being completely honest me and my girlfriend haven’t had the best stay. The entertainment is shockingly bad. Not a bit of atmosphere and completely boring, not a nice place where you can chill and enjoy the evening, food is okay but that’s what we expect on all inclusive. Drinks are okay…just okay. Having to make do with knock offs of drinks we like but also not being offered the chance to upgrade to the silver wristband from the normal navy one which would allow you to have branded spirits. For the price we paid for the holiday I would definitely of expected better quality. We went for a walk this evening along the path on the beach and could hear the music from the entertainment at other hotels and were left extremely disappointed that our hotel isn’t offering this level of entertainment.

Just finished a 7 day stay in this lovely hotel, and I can't recommend it enough. Run, don't walk there 🫠. The hotel is very clean, the food is amazing and the staff are extremely nice. Special thanks to Tamara in guest relations for your tending to our needs. Overall, I had a very pleasant stay and will definitely be back.