No.29 Airport Road, Xiaoting District, Yichang, Hubei, ChinaView Hotel Details
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Yichang Airport Taohualing Hotel Guest Reviews
4.8/5
Excellent
760 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(760)
Positive reviews(755)
Reviews with photos/video(153)
Classy environment(167)
Close to airport(154)
Easy to get around(142)
Offers pick-up/drop-offs(92)
Delicious breakfast(46)
Friendly front desk staff(36)
Garden view(18)
Tasty restaurant(11)
Negative reviews(5)
Jasmine
Deluxe Smart Room - With View (2 Beds)
Stayed in Nov 2023
Family
7 review
3.7/5
Posted on Dec 5, 2023
The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself.
During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough.
We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.
Response from Property: Dear guests,We sincerely appreciate your stay and the feedback you've shared. We regret that your experience didn't meet your expectations, and Xiao Tao deeply apologizes for any shortcomings. Your concerns are of utmost importance to us.Currently, Yichang is at the turn of autumn and winter. The air conditioners of our hotel are undergoing the thorough cleaning and testing. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are conducting a thorough self-assessment, intensifying employee training, and addressing any deficiencies promptly. Your feedback is invaluable, and we are committed to making significant improvements.We hope that the next time you choose to stay with us Yichang Airport Taohualing Hotel, you'll notice positive changes. We appreciate your supervision and look forward to your visit again. Thank you for your understanding.Best regards.
Jessie
Featured Room - Lake-View (2 beds)
Stayed in Sep 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on Oct 30, 2023
Very good
Response from Property: 尊敬的賓客,您好!感謝您入住並在百忙之中分享您的入住體驗,小桃很遺憾在這次短暫的相處中未能給你留下十全十美的美好記憶,小桃在這裏真誠的向您説一聲抱歉!您反映的用餐不方便問題:飯店地處猇亭區臨空經濟區,周邊配套設施正在完善中,敬請期待;另外飯店配備專業的廚房團隊,致電前台電話即可點餐,也可到桃林閣餐廳就餐。在未來的日子裏小桃一定再接再厲提升品質,令您的每一次入住都能得到美好體驗。希望小桃能成為您旅途中親切的夥伴,真誠的邀請您再次入住,有更多驚喜等您體驗!
Guest User
Featured 2-bed Room
Stayed in Dec 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The hotel is right after getting off the plane. The environment and service are OK. The stay is quite comfortable. The check-in is done by a pretty and skilled front desk lady. Later, she asked for her name because of the good service. I want to give a good review to the hotel and the little girl. The little girl's name is Xiao Su. The name is as comfortable as the person. I will continue to choose this hotel next time
Original TextTranslated by Google
Kuudo
Featured Queen Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The hotel is very stylish. There is a large landscape lake in front of the building. The environment is very good, the road is clean, and the view is wide. The supporting facilities are very good, the rooms are spacious, and the bath towels are packed in disposable plastic bags, which looks very reassuring. The restaurant, gym, and laundry room are all equipped, and the service staff are very good and enthusiastic.
Original TextTranslated by Google
Response from Property: 【Lake Garden Hotel】Dear guest, hello! Thank you very much for your detailed and high evaluation of our hotel! The landscape lake and beautiful environment you mentioned are indeed a highlight of our hotel. We have always been committed to providing guests with a quiet and comfortable accommodation environment, so that you can feel a sense of tranquility and comfort during your busy journey. Details such as spacious rooms and disposable plastic bags for bath towels are also a concrete manifestation of our hotel's focus on hygiene and quality. We are well aware that these details are crucial to the guests' accommodation experience, so we always strictly control them to ensure that every guest can enjoy a clean and tidy accommodation environment. In addition, the improvement of supporting facilities such as restaurants, gyms, and laundry rooms is also an important measure for our hotel to improve the guest experience. We are very happy to learn that you are satisfied with these facilities, which will be the direction we continue to work hard. The service staff has a good attitude and enthusiasm, which is the service concept that our hotel has always adhered to. We are well aware that high-quality service is inseparable from the efforts of every employee, so we always pay attention to the training and management of employees to ensure that they can provide guests with intimate and professional services. Thank you again for your choice and support, and look forward to your next visit. We will continue to work hard to provide you with better quality and more considerate services, so that you can feel the warmth and comfort of home. I wish you a pleasant journey and a happy life!
Anonymous User
Featured Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
It was convenient for business trips and I booked it on the spur of the moment. The hotel facilities are really good. It's great. The environment is very good. Supervisor Jiang and Manager Ma were very enthusiastic to help with the luggage. I will stay here again next time I come on a business trip
Original TextTranslated by Google
Response from Property: [Hotel near the airport] Dear guests, hello! Thank you very much for choosing our hotel during your business trip and speaking highly of us~ You mentioned that the hotel's facilities are really good and the environment is also very good, which makes us deeply gratified. We have always been committed to providing guests with a comfortable and convenient accommodation environment. Your satisfaction is our greatest affirmation. At the same time, Manager Jiang and Manager Ma can help you carry your luggage so enthusiastically, which is also a reflection of the "customer-oriented" service concept that our hotel team has always adhered to. We are very proud that their service has been recognized by you. You said that you will choose our hotel next time you travel, which makes us feel honored and provides us with the motivation for continuous improvement. We promise that we will continue to work hard to improve service quality and provide you and all guests with more high-quality and considerate services. Thank you again for your choice and support. We look forward to your next visit. I wish you a happy journey and a prosperous career!
Guest User
Featured Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
5 stars praise Miss Yi Yajing at the front desk, very meticulous service from booking to check-out [strong] Arranged the driver to pick up at the airport!
The hotel environment is garden-style, the room is also large, the bathroom details are also very good, and the most important thing is that the price is cheap. In Beijing, such a room is more than 800+. I will continue to stay here on my next business trip to Yichang!
Original TextTranslated by Google
Response from Property: 【Home is Taohualing】Dear guest, hello! Thank you very much for your high praise for Miss Yi Yajing at the front desk of our hotel and the overall service! We are very pleased to learn that you have enjoyed meticulous service from the front desk reservation to check-out. As a member of our hotel, Miss Yi Yajing has always won the praise of many guests with her professional and enthusiastic service attitude. Your affirmation is undoubtedly the greatest encouragement for her work. At the same time, we are also very honored to provide you with airport pick-up services and let you feel the warmth of home when you arrive at the hotel. The garden-style environment design of the hotel is designed to create a quiet and comfortable accommodation atmosphere for you; the spacious rooms and meticulous bathroom hygiene are the result of our continuous efforts to provide you with a better accommodation experience. The price advantage you mentioned is also what we have always insisted on. We are well aware that while providing high-quality services, reasonable prices are also one of the important factors for guests to choose hotels. Therefore, we have been committed to providing guests with more affordable prices on the premise of ensuring service quality. Thank you again for your valuable advice and support. Your satisfaction is our greatest pursuit. I look forward to your visit to our hotel again in the future, so that we have the opportunity to serve you again. Whether you are on a business trip or a leisure trip, Yichang Airport Taohualing Hotel will wholeheartedly provide you with the best service and the most comfortable accommodation environment. I wish you a pleasant journey and a prosperous career!
Guest User
Featured 2-bed Room
Stayed in Nov 2024
Couples
37 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Entering Yichang Taohualing Hotel is like entering a pure land in the world.
Service is a golden business card here. From the moment you enter the hotel, every employee is as cordial and enthusiastic as an old friend. The front desk receptionist quickly checks in for guests with professionalism, and patiently answers all kinds of questions. The sincere smile is like the warm sun, instantly dispelling the fatigue of the journey, making people feel deeply valued and cared for.
In terms of hygiene, the hotel is a model. In the guest rooms, the beds are very neatly made, and everything is clean and tidy, creating a healthy and comfortable environment for guests.
The environment of the hotel is like a poetic painting. The greenery is lush, the nearby courtyard is exquisitely designed, and the flowers, plants and trees are scattered. In the early morning, wake up in the crisp sound of birds, and open the window to see the fresh and beautiful scenery, which makes people feel relaxed and happy.
Yichang Taohualing Hotel, with excellent service, impeccable hygiene and charming environment, weaves a beautiful dream of living for every guest, and becomes an unforgettable warm harbor on the journey.
Original TextTranslated by Google
Response from Property: 【Ecological Garden Hotel】Dear guests, hello! All our staff are honored and excited to receive such affectionate and detailed praise from you. Every word of yours is like warm sunshine, illuminating our hearts and making us deeply feel that our efforts and contributions have been recognized with the most sincere heart. You mentioned that stepping into the hotel is like stepping into a piece of pure land in the world, which is exactly the atmosphere we have been pursuing and creating. We are well aware that in the busy urban life, a quiet, comfortable and warm accommodation environment is very important for guests. Therefore, we continue to work hard to improve the quality of service, hoping that every guest can find a sense of home here. Service is the golden business card of our hotel. Every employee has undergone rigorous professional training to ensure that they can provide guests with intimate and thoughtful services. The front desk receptionist quickly checked in the guests with professionalism and a sincere smile, patiently answered all kinds of questions, and made the guests feel valued and cared for. We are very pleased to learn that you are satisfied with our service, which is the greatest affirmation and encouragement for our work. In terms of hygiene, we always adhere to high standards and strict requirements. The rooms are clean and tidy, and the beds are made very neatly, creating a healthy and comfortable environment for guests. We are well aware that a clean and tidy accommodation environment is one of the important factors for guests to choose a hotel, so we have been committed to providing guests with the best accommodation experience. The environment of the hotel is like a poetic painting, with lush greenery, exquisite courtyard design, and scattered flowers and trees. Wake up in the morning with the crisp sound of birds, and see the fresh and beautiful scenery when you open the window. Such an environment makes people feel relaxed and happy, as if they are in a paradise. We are very happy to provide you with such a wonderful accommodation environment, so that you can feel the charm and tranquility of nature on your journey. Thank you again for your valuable comments and support! Yichang Airport Taohualing Hotel continues to uphold excellent service, impeccable hygiene and charming environment, weaving a beautiful dream of living for every guest, and becoming an unforgettable warm harbor on the journey. I hope that you can visit our hotel again in the future and give us the opportunity to serve you again. I wish you a pleasant journey and all the best!
Haitunlingnuo
Deluxe Smart Family Twin Room With Children's Bed And Smart Voice Control
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Airport Taohualing is located next to the airport. We booked a room online because we were flying. The hotel is very large, with a garden-style design. The guest rooms are fully equipped with intelligent voice control. I would like to give special praise to the floor waiter Xiao You, who is very patient and always serves us with a smile. This hotel is highly recommended to everyone!
Original TextTranslated by Google
Response from Property: 【Family Travel】Dear guests, hello! First of all, please allow us to express our deepest gratitude to you! Your comments are like a ray of warm sunshine, illuminating our hearts. We are extremely honored and gratified to know that your stay at Airport Taohualing is so pleasant and impressive. We are proud of your affirmation of our hotel's garden-style design, guest room facilities and equipment, and especially our appreciation of our intelligent voice control system. This is not only a recognition of our hotel's hardware facilities, but also an affirmation of our efforts to pursue an excellent accommodation experience. Thank you in particular for mentioning the floor waiter Xiao You. Her patience and smiling service are the best embodiment of our hotel's "customer-oriented" service concept. Xiao You's outstanding performance is the pride of all our employees. We will commend her and encourage all team members to learn from her and continuously improve the quality of service. Your strong recommendation is our greatest encouragement. We are well aware that behind this is your trust and recognition of the hotel's service quality. We look forward to your visit again, and we also warmly invite more friends to come and experience the warmth and beauty of Airport Taohualing. Thank you again for your valuable comments, and I wish you a pleasant journey and a happy life!
Guest User
Featured 2-bed Room
Stayed in Oct 2024
Couples
89 review
5.0/5
Outstanding
Posted on Nov 17, 2024
This is a garden-style hotel with great air quality. It is very close to the airport, making transfers very convenient. The hotel also provides airport pick-up and drop-off services. Miss Liu at the front desk was very enthusiastic and was very satisfied with the room she arranged for us. Although it is close to the street, the hotel's windows are very soundproof and it is not noisy at all. I highly recommend it.
Original TextTranslated by Google
6/9
Response from Property: [Ecological Garden Hotel] Dear guests, hello! Thank you very much for your positive review of our hotel! We're glad to hear that you enjoyed our hotel's garden-like design and fresh air. We have been committed to providing guests with a peaceful and beautiful accommodation environment, so that you can feel the tranquility and harmony of nature during your busy journey. The close proximity to the airport and the airport pick-up and drop-off services we provide do provide great convenience for guests in transit or traveling. We are glad to hear that you are satisfied with these services, which is an important part of our efforts to improve the travel experience of our guests. Miss Liu at the front desk is the best in our team. Her enthusiasm and professionalism always make guests feel like home. We are glad to know that you were particularly satisfied with her service, which is also a reflection of the "customer-oriented" service concept that our hotel has always adhered to. Regarding the sound insulation effect of the room, we know how important a good sleeping environment is to our guests. Therefore, we pay special attention to sound insulation in room design to ensure that you can enjoy a peaceful rest environment even in rooms close to the street. Thank you again for your recommendation, we are honored to receive your recognition. We hope that you can continue to enjoy the comfort and convenience brought by our hotel next time you come back. If you have any needs or suggestions, please feel free to contact us, we will be happy to serve you. I wish you a happy journey and all the best~
Guest User
Featured 2-bed Room
Stayed in Sep 2024
Travel with friends
64 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The room was nice, the hotel environment was nice, the girls were very friendly, but the guy at the front desk, who seemed to be a supervisor, had a stern face and said I didn't have a reservation. I said I had a reservation, and he said he didn't see the reservation information and asked me to show it. He had a stern face from beginning to end. The guys in the restaurant were very considerate. It was a sharp contrast.
Original TextTranslated by Google
Response from Property: 【Hotel near the airport】Dear guest, hello! First of all, thank you very much for choosing our hotel and taking the time to give such detailed feedback. We are deeply sorry for the unpleasant experience you had at the front desk. We understand that it is our fault to make you feel unhappy when you are receiving reception at the front desk for whatever reason. We would like to express our sincerest apologies for the inconvenience caused to you by the boy at the front desk you mentioned. We always emphasize that customers are respected, and every employee should show a warm, friendly and professional service attitude. Obviously, in this service, we failed to meet your expectations and violated our own service standards. We have immediately conducted an internal investigation into the matter and will take appropriate measures to ensure that such a situation does not happen again. We will strengthen the training of our employees, especially on how to handle reservation information and customer service, to improve our overall service level. Thank you again for your feedback, your valuable opinions are very important to us. We look forward to the opportunity to serve you again, to make up for your unpleasant experience with practical actions, and to create a better accommodation experience for you. I wish you good health and all the best!
Guest User
Featured 2-bed Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Super satisfied! The room is neat and clean, and larger than the standard hotel room. The towels and bath towels are sterilized and individually packaged, which are very tall, large, and high-quality. The bedding is clean and very comfortable! The bed is also comfortable! The downside is that there is no towel rack in the bathroom. In addition, the room comes with free fruit, which is really good! The hotel service is also good, and it also comes with free airport drop-off service. In short, I am very satisfied!
Original TextTranslated by Google
Response from Property: [Ecological Garden Hotel] Dear guests, hello! Thank you very much for your high evaluation and recognition of our hotel! We are deeply sorry for not finding the towel rack in the bathroom. This may be our negligence in the details. We have recorded your feedback and will immediately check and improve it to ensure that every guest can enjoy more complete facilities and services in the future. We are very glad that you like the free fruit in the room. This is also a small surprise we specially prepared to make your stay more warm and comfortable. The free airport drop-off service is a reflection of our commitment to providing convenient services to guests. We are very encouraged to receive your recognition. Thank you again for your valuable comments and highly satisfactory evaluation. We look forward to your next visit to feel our dedication and improvement again. I wish you all the best and a pleasant journey!
Guest User
Featured Queen Room
Stayed in Sep 2024
Couples
22 review
4.6/5
Great
Posted on Oct 6, 2024
The hotel has a beautiful and comfortable environment, large rooms, relatively new facilities, very clean, and the waiters are very friendly. The Chinese restaurant in the hotel is very delicious and worth recommending.
Original TextTranslated by Google
Response from Property: 【Lake Garden Hotel】Dear guests, hello! Thank you very much for your detailed and high evaluation of our hotel! The beautiful and comfortable environment of the hotel is the atmosphere we have been working hard to create, aiming to provide guests with a relaxing and comfortable accommodation space. The room is large and the facilities are new. We specially designed it to allow guests to have a more spacious and comfortable accommodation experience. In terms of hygiene, we always adhere to high standards of cleaning procedures to ensure that every guest can enjoy a clean and tidy accommodation environment. The attitude of the waiter is also a very important part of our hotel. We always emphasize customer-oriented and strive to provide guests with intimate and professional services. We are very pleased to learn that you are satisfied with the attitude of our waiters. In addition, your high evaluation of the food in our Chinese restaurant is the best reward for the efforts of our catering team. We have been committed to providing guests with authentic Chinese food, so that guests can feel the charm of Chinese culture while tasting the food. Thank you again for your valuable comments and trust and support! I look forward to welcoming you again in the future and providing you with more intimate services. I wish you a pleasant journey and all the best!
Dishinidetanglaoya
Superior Smart Room - With View (2 Beds)
Stayed in Sep 2024
Family
12 review
4.7/5
Amazing
Posted on Oct 5, 2024
The overall environment of the hotel is very good, the room facilities are also complete, and there is a refrigerator. The hotel is close to Yichang Airport and far from the city center, but it takes only 20 minutes to drive to the city center on the expressway.
Original TextTranslated by Google
Response from Property: 【The moon is bright in my hometown】Dear guest, hello! Thank you very much for your high evaluation of our hotel! We are very honored and happy to know that you are very satisfied with our overall environment, room facilities and location convenience. The beauty and comfort of the overall environment of the hotel are the atmosphere we have been working hard to create, aiming to provide guests with a relaxing and comfortable accommodation space. The complete room facilities and refrigerators are also specially designed by us to allow guests to have a more convenient and comfortable accommodation experience. Regarding the location of the hotel, although it is far from the city, it only takes 20 minutes to drive to the city by car, which undoubtedly provides great convenience for guests' travel. At the same time, the location close to Yichang Airport also makes it more convenient for guests to take a plane when traveling. Thank you again for your valuable comments and trust and support! Your satisfaction is our greatest pursuit and motivation. We will continue to work hard to continuously improve the quality of service and hardware facilities to bring you and every guest a more excellent accommodation experience. I look forward to welcoming you again in the future and providing you with more intimate services. If you have any needs or suggestions, please feel free to contact us and we will serve you wholeheartedly. I wish you a happy life and a pleasant journey!
myve
Deluxe Smart Family Double Bed Room With Children's Bed And Smart Voice Control
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Sep 25, 2024
It is very close to the airport, in a separate yard with several different buildings. Being close to the airport is both an advantage and a disadvantage. You can faintly smell fuel in the outdoor air, but it is not smelled in the room.
Original TextTranslated by Google
Response from Property: 【Family Travel】Dear guests, hello! Thank you very much for choosing Yichang Airport Taohualing Hotel to stay and sharing your stay experience with us~ Our hotel is very close to the airport, which undoubtedly brings great convenience to many travelers, especially for business people who need to travel frequently to and from the airport or tourists who catch early flights. At the same time, our hotel has a separate yard and several buildings of different styles. This layout not only ensures the privacy of guests, but also adds diversity and fun to the accommodation. Of course, you also frankly pointed out the inconvenience that may be caused by being close to the airport, that is, there may be a faint smell of fuel in the outdoor air. This is indeed an aspect that needs attention, but you also reassured us that this smell is not obvious in the room. We will continue to work hard to ensure that every guest is provided with a convenient and comfortable accommodation experience. Looking forward to your next visit, we will continue to provide you with quality service~ I wish you a pleasant journey and all the best~
Liuhuawei
Featured 2-bed Room
Stayed in Aug 2024
Family
45 review
5.0/5
Outstanding
Posted on Sep 18, 2024
This is my second time staying here. The overall environment is beautiful and comfortable, the room has an intelligent voice system, the price is reasonable and it is worth the money. I have recommended it to my friends and they all feel very good about it.
Original TextTranslated by Google
Response from Property: 【Smart Room】Dear guest, hello! It is a great honor to welcome you again and receive such warm and detailed praise from you, which is a great encouragement and affirmation for us. Every detail we carefully create is aimed at creating a modern and convenient yet warm and comfortable accommodation experience for you. The introduction of the voice intelligent system is precisely to add convenience and fun to your journey and let technology truly serve life. We are very pleased to see your recognition of this system, which will also inspire us to continue to explore more cutting-edge technologies to further improve our service quality. At the same time, you are willing to share this wonderful experience with your friends and know that they also feel good, which is the greatest compliment to us. We are well aware that the power of word of mouth is infinite, and your recommendation will become our most valuable asset, attracting more travelers like you who pursue quality life to come and experience it. Here, we once again express our most sincere thanks to you and look forward to welcoming you again in the near future. In the future, we will continue to uphold the service concept of "customer-oriented", continue to innovate and optimize, and strive to bring you a more excellent accommodation experience. I wish you good health and all the best~