Yingkou Zhongtian International Hotel Guest Reviews
4.7/5
Outstanding
686 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(686)
Positive reviews(660)
Reviews with photos/video(190)
Delicious breakfast(84)
Friendly front desk staff(64)
Near shopping area(61)
Convenient for shopping(57)
Average sound insulation(38)
Well decorated(16)
Nice bathtub(9)
Delicious buffet(6)
Negative reviews(26)
Yew Tiong
Family Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Reasonable price at good location, clean room look like just renovated with AI power to control the light, tv, curtain..etc.
Response from Property: Dear friend, hello! After seeing your evaluation, Xiaotian's heart is filled with joy. Being able to provide you with a satisfactory check-in experience has always been our pursuit. Zhongtian Hotel is located in the bustling Wanda business circle in Yingkou City. There are various local snacks around the hotel, which fully meets your dietary needs. There are large shopping malls around, such as Wanda Plaza, Fortune Spring, and Dashang, which can easily meet your shopping needs. For guests with different needs, the hotel's reassuring projects are also to give you a more reassuring and safe chec
Guest User
Deluxe Queen Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Very good service interm of breakfast and room service.
Wong YC Apple
Deluxe Twin Room (Without Window)
Stayed in Sep 2023
Business travelers
132 review
3.7/5
Posted on Sep 5, 2023
Hotel is located at central part and cleaniness of hotel is very good.Frong desk is performed a rapid service to a hotel guest
Response from Property: Thank you very much for spending one beautiful days at Zhongtian International Hotel! A beautiful moment brings joy; I hope you have such fun anywhere!
Ainingya888
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
3 review
2.2/5
Posted on Mar 16, 2024
The room was very clean. But I really can’t help but complain!
1. The soundproofing is very, very bad. It was not possible to hear what was being said when talking normally in the room next to me. In addition, the young couple in the room next to them were in love and their voices were a bit loud and they slept in the middle of the night. As a result, I couldn’t hear what was said the next day. I didn’t have a good rest during the exam. I fell asleep whenever the neighbor didn’t talk. Even if I changed my head in a direction away from the wall, I could still hear the neighbor talking!
2. My husband and I often stay in hotels on business trips. This is the first time we have to pay for mineral water if the two bottles of water in the room are not enough!
3. The breakfast is generally good, very rich, with many varieties, but the stir-fried dishes are all cold.
4. International hotel, there are many international friends, and there are many people checking in, but there is only one person at the front desk, and it takes about fifteen minutes to check in.
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Response from Property: Dear guest, we are very sorry that we were not able to provide you with a satisfactory check-in experience this time. We are very happy to receive your feedback on our stay. We will work hard to improve and bring a more satisfactory experience to all guests. Regarding the sound insulation problem mentioned, the hotel is actively improving it. Stir-fried vegetables such as green leafy vegetables need to be kept warm. If the temperature is too high, it will cause the dishes to change color and affect the taste. Stews and stir-fries that are not leafy greens are heated continuously. The number of front desk customer service staff is usually no less than two people, and normally three people are on duty. Occasionally, during shift handover periods, one person will temporarily take over. I'm sorry that this chance encounter with you has affected your processing time. We will definitely strengthen management and training to bring you a better experience. The hotel attaches great importance to the guest's stay experience. Regarding the issues you mentioned in your comments, we are full of apologies for not being perfect. We apologize to you again. We hope you will continue to choose us next time and see our Change, I wish you a happy life and sincerely look forward to your visit again!
123nana321
Family Room
Stayed in Feb 2024
Family
4 review
1.0/5
Posted on Feb 25, 2024
It's too bad. The waiters basically have no expression. I think more than 500 per night is only 200 or 300 in Dalian. The first thing I felt about the environment was that it was not clean. The bathroom was drafty and even when I washed my feet, I felt cold and the water was only very warm. There is no hot water at all. The funniest thing is for breakfast. Those of us who pay to stay in the hotel have to wait until their manager has finished making coffee before we can get coffee. Moreover, there is no staff member to pick up the coffee all morning. I saw a The "manager" went to make coffee with a disposable coffee cup and wanted to ask the waiter for one. The waiter looked very impatient and told me that there is a coffee cup. The disposable coffee cup is for the manager, oh, we You spend money to get even a coffee cup, don’t forget who will support you, wait until your store goes bankrupt and see if the manager you talk about can support you. I came from Bayuquan to Yingkou and the service is like one day at a time. Wow, the service of Bayuquan Hotel is simply astonishing. Look at the price of your star-rated hotel and the service of a small hotel. You must know that your industry is all about service. Your service only has two words. nausea
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we were not able to provide you with a satisfactory check-in experience this time. We are very happy to receive your feedback on our stay. We will work hard to improve and bring a more satisfactory experience to all guests. Regarding the water temperature and window temperature issues mentioned, the hotel has also done a lot of insulation work. Just in time for the nationwide temperature drop in the past few days, our service did not bring you warmth and did not meet your satisfaction. It means that we Not enough has been done! Regarding the service staff issue, some service staff will respond slowly when they are busy and forget to put on a bright smile when they meet you. We will definitely strengthen management and training to bring you a better experience. Regarding the problem of receiving coffee, we have investigated the personnel involved. We do have breakfast takeout. After verification and monitoring, we found that the restaurant manager was preparing meals for takeout customers. Since the coffee machine cannot be stopped during the brewing process, we apologize for the increased waiting time. The hotel attaches great importance to the guest experience. Regarding the problems you mentioned in your comments, we are full of uneasiness and apologies for the imperfections. We will strengthen rectification to ensure that such problems will not occur again next time you stay. We are very sorry. In this way, the hotel knows about your stay experience, and we apologize to you again. We hope you will continue to choose us next time and see our changes. I wish you a happy life and sincerely look forward to your visit again!
Anonymous User
Deluxe Twin Room (Without Window)
Stayed in Sep 2023
Travel with friends
32 review
5.0/5
Outstanding
Posted on Sep 17, 2023
Intelligence is not common in hotels in the north, but after checking in, I was happy to find that the floor lamps in the cloakroom and the toilet seat were all intelligent. The bathroom was very clean, the shower room was spacious and the hot water was good. The breakfast is particularly good. The restaurant has many seats and is very clean. The dishes are rich and exquisite, and egg custard is rare. This is extremely cost-effective and can make people feel refined management everywhere. It is really rare in the north. I highly recommend it.
Original TextTranslated by Google
6/9
Response from Property: We are extremely happy and excited to receive such sincere and detailed praise from you. We are serious about our hotel business, and we are even more professional when it comes to service and hygiene. Although there are many shortcomings, with your support, we will definitely work hard. Moving forward, we strive to make every guest happy and satisfied. Zhongtian International Hotel is located in the city center, and the fully intelligent guest control system adds a pleasant feeling to your stay! The transportation is convenient. There is a shopping mall just downstairs. It is a one-stop experience for eating, shopping and playing. The environment is fresh and elegant. It is guaranteed to make your stay comfortable and peaceful. Parking fee is free for hotel guests. Thank you very much for your stay. Thank you again for your stay. Full marks, all hotel staff look forward to your visit again!
Anonymous User
Deluxe Queen Room
Stayed in Sep 2023
Couples
25 review
5.0/5
Outstanding
Posted on Sep 10, 2023
The room is large and well laid out, with not only a shower room but also a standard bathtub. The room hygiene and hotel environment are very good. Breakfast is served in a tea restaurant, with fresh ingredients and various varieties. Staying in Zhongzhen is really affordable, with the price of a three-star hotel and the experience of a five-star hotel.
Original TextTranslated by Google
Response from Property: We are extremely happy and excited to receive such sincere and detailed praise from you. We are serious about our hotel business, and we are even more professional when it comes to service and hygiene. Although there are many shortcomings, with your support, we will definitely work hard. Moving forward, we strive to make every guest happy and satisfied. Zhongtian International Hotel is located in the city center, with convenient transportation and a shopping mall just downstairs. It is a one-stop experience for eating, shopping, and entertainment. The environment is fresh and elegant, and it is guaranteed to satisfy you. Your stay is comfortable and secure. Parking is free for hotel guests. Thank you very much for your stay. Thank you again for your full approval. All the hotel staff look forward to your visit again!