XanaHotelle

XanaHotelle Reviews

XanaHotelle

No.81 Feijichang Road, Yining, ChinaView Hotel Details
XanaHotelle
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XanaHotelle Guest Reviews

4.6/5
Very Good
437 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All Reviews(437)
Positive reviews(426)
Reviews with photos/video(58)
Classy environment(55)
Friendly front desk staff(35)
Awesome amenities(30)
Delicious breakfast(28)
Easy to get around(25)
Convenient for shopping(22)
Many amenities(18)
Close to airport(8)
Negative reviews(11)
Kohn
Business Room (Double bed)
Stayed in Aug 2023
Business travelers
13 review
3.2/5
Posted on Aug 22, 2023
Maybe good for Yining but below my customary standard. Near Uigher tourist village.
Response from Property: Thank you for choosing to stay at Xi'an Hotel and sharing your precious experience. It's a pity that we failed to meet your standards. We will not give up. We stick to our original intention and strive to do better. We will be happy only when you are happy! Your satisfaction is our greatest happiness. I hope your next stay will be more memorable! Whether it is clear and cloudless, or misty and rainy; whether it is sunny or starry; whether it is far away or close at hand, our blessings will always be with you!  
Guest User
Xi'An Deluxe Twin Room
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 15, 2024
The breakfast is very rich, the lobby service is very good, and there is free flower tea. I like this style very much when I stay here for the first time
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Response from Property: Thank you for your 5-point praise! Your satisfaction makes us extremely happy; your recommendation makes us feel extremely honored. We know that only with unremitting efforts can we do better and get more recommendations from friends! We will work harder to be more exquisite and surprising, and look forward to seeing you as a guest at Xi’an Hotel again.
Guest User
Linglong Queen Room
Stayed in May 2024
Couples
5 review
4.7/5
Amazing
Posted on May 15, 2024
Pros: Free breakfast, very good; relatively large room; good hygiene Cons: The laundry room and the room are not in the same elevator, you need to go down to the first floor and then take another elevator to the fifth floor, and you also need the security guard to help press the elevator
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Response from Property: Thank you for choosing to stay at Xi'an Hotel and sharing your valuable experience. It's a pity that we didn't get your full five-point support this time. We won't give up. Next time, next time. We will definitely work hard to get your full five-point support. We will be happy only when you are happy! Your satisfaction is our greatest happiness. I hope your next stay will be more memorable! Whether it is clear and cloudless, or misty and rainy; whether it is sunny or full of stars; whether it is far away or close, our blessings will always be with you!  
Anonymous User
Xi'An Twin Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 11, 2023
The room is very nice, the environment is clean, the service is considerate, it is worth recommending 👍
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Response from Property: The journey is tiring, and a cup of hot tea will not only warm your stomach, but also your heart. We will also continue to pass on this kind of warm service and build a warm hotel. If you bloom, the breeze will come.
Anonymous User
Exquisite Twin Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 12, 2024
I come to this hotel every time. The service is very good. The breakfast is delivered by the lady at the front desk. Any problems will be solved. There are sanitary napkins prepared during menstruation. So the service is very thoughtful. The environment is also good. You can buy things at the vegetable market opposite.
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Response from Property: Dear guest: Hello! We are glad that you have spent a pleasant time in the hotel. It is our honor to bring you a comfortable and warm stay experience. We hope that our high-quality service can bring you a unique travel life. Xi'an Hotel sincerely invites you to visit next time! Wish you: all the best!
Guest User
Linglong Queen Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 6, 2023
I have stayed in many hotels in Yining City. The hotel I stayed in yesterday was very good. The front desk service attitude was excellent, the room was very clean, the main parking lot was very convenient, and it was also convenient to dine near the hotel. I will choose this hotel next time I come. I sincerely recommend it. 👏👏👏👏
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Response from Property: Dear customer, hello! Thank you for your support and recognition of our work. Providing every customer with high-quality services and a good sleeping space is our service tenet and our job responsibility. Your affirmation will be our driving force for continuous progress. Maybe you forgot to take photos of Xi'an Hotel. Thank you again for your support! All the staff of Xi'an Hotel look forward to your next visit! I wish you a happy life!
Guest User
Exquisite Twin Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
It was my first time staying at the Xian Hotel in Yining City. The front desk service was enthusiastic and answered all questions about nearby food, drink and entertainment. Not only was the room type upgraded for free, but breakfast was also given. The room was very clean and the wake-up service was also timely [wow] I accidentally scratched my hand and asked if there was a Band-Aid. As a result, not only was a Band-Aid given, but also disinfectant iodine and other things from the medicine box 👍 I highly recommend this store✌✌
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Response from Property: Dear guest: Hello! Thank you for staying at Xi'an Hotel Jinwuyuan Branch and sharing your stay experience in your busy schedule! We are glad that you spent a pleasant time in the hotel. Thank you for your support and recognition. We will continue to work hard to provide good service so that every guest staying here will have a satisfactory stay experience. We are very grateful for your support and we sincerely look forward to seeing you again!
Yanxingfasui
Linglong Queen Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Facilities: Very good, details are in place Cleanliness: After visiting several rooms, every corner was cleaned, without any odor or discomfort. Environment: The environment is very comfortable. The fountain in the hall ensures the maximum air humidity. Service: The service was great. I was hungry late at night. I hesitated and called the front desk again and again to ask where I could find delicious food. When the front desk answered the phone, they were very polite and attentive and patiently asked me what I wanted to eat, what my taboos were, and when I wanted to eat. For meals, if you order takeout, it can be delivered to your room...the service is really great, thumbs up
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Response from Property: Dear guest, thank you for giving us such a high evaluation. Life is a wandering journey, and everyone we meet is a beautiful accident. We cherish everyone who can become friends with us, because that is possible. Let the wandering heart stop. Sometimes it will be moved by a word. Because of sincerity, sometimes it will wander for a song. We will continue to work hard to live up to your expectations and bring you more surprises with our heart.
Guest User
Goddess Romantic Double Bed Room
Stayed in Apr 2024
Family
2 review
3.5/5
Posted on Apr 21, 2024
I don't recommend the Goddess King Room, which is a room with a bathtub. The room is at the innermost part. The shower space in the bathroom is small and the door opens inwards. It is really an anti-human design. Moreover, the hot water in the bathtub is very slow. During the peak period, it took more than one o'clock in the morning to wait for the water to heat up and take a bath. The hotel manager handled the problem with a good attitude. He took the initiative to bring children's slippers, etc., and also gave a little compensation to relieve the bad mood. However, when checking out and reporting the problem to the front desk, the front desk staff was very perfunctory. It felt like playing the lute to a cow. They didn't even say high-sounding polite words. It was just that you said yours and I did mine. Nodding and humming was the biggest response! Moreover, this room does not have central air conditioning, but only an independent air conditioning. The bed is very shaking and creaking, which has a different flavor! I can't help but wonder where I am. Is it a shabby rental house in a village in the city? I usually don't comment online. I really can't see other people's indifferent attitude. I spend money here, not to see your face! If the service industry can't do a good job in service, it's better to go out and sweep the streets. In addition, after opening a room, the front desk didn't tell me in advance which elevator to take. I got on the wrong elevator and sat down again! Have you trained employees? Just let the guests toss back and forth with big and small bags. The most basic seriousness and responsibility cannot be achieved. The attitude and etiquette of the front desk should be well trained, otherwise I thought it was the only son of the rich second generation of some boss's family who came to the front desk to experience life at the grassroots level! It really makes me feel terrified! I have stayed in many hotels. No matter how bad the front desk is, they know how to say good morning and slow down. At least there is a smile, whether it is a real smile or a fake smile, which gives people a warm feeling. When I walk with my child, the security guards know to help open the door when they see me. The security guards here are indifferent and stare at people with a serious face, as if they are taking an X-ray of me. I really don't know why. Could it be that I just ran out of the Bagua furnace to practice the fire eyes and golden pupils? I just don't know why I haven't practiced for so long! Putting two stone lions at the door will have the same effect! Anyway, they won't move! Don't blame me for my sharp words. It's really too much for you to be calm! If I offend you, please forgive me. Please don't treat me like a customer. After all, you are all big shots in big hotels. It's normal that we ordinary people don't meet your standards! But freedom of speech is allowed, so it's understandable for ordinary people like me to mutter a few words!
Original TextTranslated by Google
Response from Property: Dear guest, hello: The hotel expresses deep apologies for your feelings in the hotel. I don't agree with your statement that the bathroom space in the goddess room is small! The room area is 50 square meters, and the bathroom shower area is not small. As for the door you mentioned, it can be opened outwards. I am really sorry that you have to wait for more than ten or twenty minutes for hot water, because there was a problem with the equipment. We also asked for your opinion and expressed our willingness at that time. As for the shaking and creaking sounds you mentioned, Xiaoxi did not find these. The front desk staff is not a rich second generation, but a new employee. The hotel will strengthen training here. As for security, the hotel door is electric and does not need to be opened manually. As for staring at you, Xiaoxi will strengthen training. I apologize to you for making you uncomfortable here. The hotel staff are all working people at the bottom, and they are also ordinary people who make a living. You have freedom of speech, and Xiaoxi has no right to interfere. I apologize to you again. Finally, I wish you a happy work! Family happiness.
Guest User
Linglong Queen Room
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 21, 2023
The transportation is convenient, the environment is good, clean and sanitary, the service attitude is good, and all facilities are complete. It will be your first choice for accommodation in the future!
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Response from Property: Dear: All the touches come from your approval. We give you the best service and the most comfortable room. You give us your approval. The journey of life is long, but it may not always be beautiful, but I believe in you. Every trip is pleasant. Thank you for choosing us. When you are tired or sleepy, remember to go home. We are here waiting for you.
Wenrouyidai315
Xi'An Business Twin Room
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 19, 2023
The location of the hotel is very good. It is very close to the airport and in the city center. There is a gym upstairs. Next to the hotel is Jingmen roast duck and fish. There is also a snack street nearby. Opposite is the largest farmer's market. It is very convenient to buy Xinjiang specialty products. , the hotel environment is also very good, hygienic and clean, the staff service is very good, very satisfied! I will stay here again if necessary next time.
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Response from Property: Wow wow wow, I almost jumped up with joy when I saw the little master’s praise! Hee hee, in fact, these are what we should do. Satisfaction is the prerequisite that we must achieve in our work. Touching and surprising are the directions we have always pursued. Thank you for your satisfaction and likes. Xi'an Hotel will Remembering your support and love, we will not forget our original intentions and forge ahead to bring more brilliance to Xi'an Hotel. We look forward to your next visit! I wish you success in your work and a good mood every day!​
Guest User
Linglong Queen Room
Stayed in Mar 2024
Friends
8 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The service attitude is good, the environmental sanitation is also very good, and the location is also very good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support and recognition of our work! Providing every customer with high-quality service and a good sleeping space is our service purpose and our job responsibility. Your affirmation will be our motivation to keep moving forward. Thank you again for your support and all staff look forward to your next visit! I wish you a happy life and good health!
Anonymous User
Linglong Queen Room
Stayed in Aug 2023
Other
1 review
5.0/5
Outstanding
Posted on Aug 25, 2023
I chose this hotel when I was on a business trip and traveling in Yining. The national chain hotel is good, the room is clean, the environment is good, and the staff is also very enthusiastic. It is worth recommending
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Response from Property: Even though memories have ups and downs, the years are destined to be full of flavors. We miss you all the time from afar and look forward to your next visit.
Guest User
Xi'An Deluxe Twin Room
Stayed in Aug 2023
Couples
7 review
5.0/5
Outstanding
Posted on Aug 24, 2023
Yining has beautiful scenery. The hotel we chose is very comfortable and clean. The front desk service is also very good. I just forgot to take pictures. It has its own parking lot, which is free.
Original TextTranslated by Google
Response from Property: Watching the sunrise and sunset, that is our blessing chasing your footsteps; watching the tide rise and fall, that is our concern rising and falling with your heart. May your master have the sunshine every day, happiness every year, and warmth every year.
Guest User
Xi'An Deluxe Twin Room
Stayed in Aug 2023
Friends
4 review
5.0/5
Outstanding
Posted on Aug 24, 2023
I came to Xinjiang, and I came to Yili, Xinjiang. I ate delicious food, saw beautiful scenery, lay on the grassland, and climbed the mountains. I also stayed at the Yili Hotel. The hotel is good, the price is not high, the breakfast is rich, and all the services are basically complete. The experience is great.
Original TextTranslated by Google
Response from Property: Satisfaction is the prerequisite for our work, and touching and surprising are what Xi'an Hotel has always been pursuing. Thank you for your satisfaction and praise. Xi'an Hotel will remember your support and love. We will not forget our original intention and forge ahead to strive to bring more surprises and touching to every guest who stays here. We look forward to seeing you next time!