Yuan Atour Hotel (Yiwu Airport High-speed Railway Station) Reviews
Yuan Atour Hotel (Yiwu Airport High-speed Railway Station)
100 meters southeast of the intersection of Shenzhou Road and branch road, Yiwu, ChinaView Hotel Details
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Yuan Atour Hotel (Yiwu Airport High-speed Railway Station) Guest Reviews
4.8/5
Excellent
366 review
Verified reviewsLocation4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(366)
Positive reviews(356)
Reviews with photos/video(158)
Awesome amenities(53)
Easy to get around(50)
Friendly front desk staff(45)
Delicious breakfast(39)
Close to train station(32)
Large rooms(25)
Perfect for business trips(13)
Tasty coffee(9)
Negative reviews(10)
Guest User
Business Queen Room
Stayed in Thg6, 2024
Solo travelers
32 review
Outstanding
Posted on 1 Thg7, 2024
Very new and clean hotel. Good breakfast with coffee espresso machine. Extremely kind staff!
Unhappy customer
Business Queen Room
Stayed in Thg6, 2024
Business travelers
2 review
Posted on 2 Thg6, 2024
Remember to lock and latch your room door. Staff came and knock my door at 10:30am, I was sleeping and she just unlocked and open the door just to ask am I going to check out!! Please!! The check out time is 12noon!!!
Room is dirty with a lot of spiderwebs. 🕸️🕷️😵💫🤢
Response from Property: Dear guest, we are very sorry for the bad experience you have had. In response to your suggestions, the hotel will strengthen training. In response to your feedback, the hotel has also conducted an investigation. The music in your room was a bit loud. Due to sound insulation, it may have affected the rest of the guests next door, so the waiter knocked on your door. The hotel is very sorry for what happened to you in the hotel!
Guest User
Deluxe 2-bed Room
Stayed in Thg6, 2024
Business travelers
1 review
Outstanding
Posted on 28 Thg6, 2024
Couldn't have asked for better care and attention
Great location
Great Hotel
We will be back!
Thanks so much
Guest User
Business Queen Room
Stayed in Thg6, 2024
Couples
1 review
Outstanding
Posted on 8 Thg6, 2024
Great place to stay, clean room, warm service and attitude, awesome proximity to station/airport, breakfast-inclusive, and plush beds. Will return here!
Guest User
Business Queen Room
Stayed in Thg5, 2024
Business travelers
1 review
Outstanding
Posted on 21 Thg5, 2024
Very good experience 👌
apirak
Business Queen Room
Stayed in Thg5, 2024
Friends
2 review
Outstanding
Posted on 17 Thg5, 2024
Neear railway good
araz
Deluxe 2-bed Room
Stayed in Thg5, 2024
Solo travelers
2 review
Outstanding
Posted on 6 Thg5, 2024
Good night
Response from Property: Thanks very much.hope u have a good trip in our hotel! Welcome again.see u next time!
Mike2024
Business Queen Room
Stayed in Thg5, 2024
Business travelers
7 review
Outstanding
Posted on 19 Thg5, 2024
Perfect
Guest User
Business Queen Room
Stayed in Thg6, 2024
Solo travelers
1 review
Great
Posted on 5 Thg6, 2024
The newly opened hotel is very good, clean and tidy, and the service is good. It is worth visiting next time and the room will be upgraded for free.
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Response from Property: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Anonymous User
Business Queen Room
Stayed in Thg6, 2024
Business travelers
1 review
Outstanding
Posted on 2 Thg6, 2024
As I approached the lobby, I felt that this hotel is very upscale. As soon as I entered the room, I felt very warm. There was also the smart Xiaodu, the hygiene was very clean, and the environment was also good. It was the style I liked. The service of the lady at the front desk was very good, and she also provided free coffee. I will choose this hotel again next time I come!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Jingyue Yaduo Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Jingyue looks forward to your visit again!
Wangqingdashi
Deluxe 2-bed Room
Stayed in Thg5, 2024
Family
50 review
Outstanding
Posted on 27 Thg5, 2024
This hotel must give a thumbs up! The front desk is very welcoming, especially the uncle at the front desk (he calls himself a security guard, I think he looks like a boss) who is very enthusiastic. He helps open the door and carries the luggage, which is touching. The bedding in the room is very comfortable and clean. There is also a small refrigerator with free refrigerated drinks. It is no worse than chain hotels such as Lavande and All Seasons. The price is not expensive. I also saw a row of clothes drying racks at the air conditioning outlet of the guest room. This is a configuration I have never seen in many hotels in many places. It shows how carefully the hotel considers its customers!
Original TextTranslated by Google
Response from Property: Dear, I am very happy to receive your five-star praise. Although you have not left a single word, the store still feels warm in my chest. We will continue to improve ourselves in future services to bring you a better stay experience. , look forward to your visit again, love you. Dear guest, thank you very much for your stay and such a detailed review! Thank you very much for your love and support for the hotel!
Guest User
Business Queen Room
Stayed in Thg5, 2024
Booked for others
4 review
Outstanding
Posted on 27 Thg5, 2024
The hotel has warm service and a good environment. It is near the train station, with a superior geographical location, complete facilities, large room space, clean and tidy hygiene, rich breakfast, and a laundry room in the hotel. I passed by here on a business trip and deliberately chose a four-star hotel. The lobby is very grand when I walked into it, and the front desk service is also very good, especially the brother at the door is quite enthusiastic, thumbs up 👍🏻
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6/7
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
Guest User
Deluxe 2-bed Room
Stayed in Thg5, 2024
Business travelers
1 review
Outstanding
Posted on 27 Thg5, 2024
The room is clean and tidy, the service is very good, the facilities and equipment are complete, the room has a smart Xiaodu, a smart toilet, and the space is suitable. It is not crowded for two people to live in. The environment is near the high-speed rail station. The location is convenient. It should be the best hotel near the railway station. If I have the opportunity to come to Yiwu, I will stay here
Original TextTranslated by Google
6/7
Response from Property: It is really exciting to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Jingyue Yaduo Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with simple style, warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time!
Guest User
Deluxe 2-bed Room
Stayed in Thg5, 2024
Business travelers
1 review
Outstanding
Posted on 27 Thg5, 2024
The front desk service attitude is very good. They greet you as soon as you enter the door. The reception is also very enthusiastic. When you are waiting to check in, they will ask if you want tea. They are always available. There is also free coffee after checking in. The hotel environment is very elegant, the room looks very tidy, clean and hygienic, and the space is large. There are also Xiaodu smart devices, which are very complete. You can order songs at will. I was in a hurry to catch the high-speed rail, so I stayed for one night in a hurry. The experience was very good. If you are passing by, you can come. It is worth recommending!
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Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Anonymous User
Deluxe 2-bed Room
Stayed in Thg5, 2024
Friends
4 review
Posted on 25 Thg5, 2024
I arrived at the high-speed rail station at night🚄, so I chose the one closer to the high-speed rail station. It felt okay when I entered the lobby. There was someone checking in at the time, so I waited for a while, but no one greeted you. Check-in was because it was an ethnic minority front desk. I also asked how to choose the change. There is no such ethnic group in the system and I am not familiar with the business. When I entered the elevator and went upstairs, I found that the delivery boy was also riding in the elevator. It gave me the feeling that anyone can enter and it was not safe at all. When I got out of the elevator, there was a strong smell. The smell of formaldehyde 😷, the funniest thing is that when I was about to take a rest, I lifted up the quilt and found a hair under the sheets. I called the front desk, and the front desk told me to ask the security guard to come and take a look. What do you mean? The security guard said that the sheets and quilts are changed every day. I was speechless as if I was looking for trouble😓. What was even more speechless was that there was glue on the toilet seat. There is no difference whether the window is closed or not. The soundproofing is so bad that I can clearly hear people talking outside on the third and first floors. I was half asleep and half awake all night. I went to have breakfast in the morning and took a piece of watermelon🍉. It was still sour. Yes, I didn’t dare to eat it😱. When you went downstairs to check out, no one greeted you, let alone what happened yesterday, and there was no apology. I saw that the room booked on Ctrip was a four-star room. I was so disappointed😱
Original TextTranslated by Google
Response from Property: Hello, we are sorry to communicate with you in this way. The hotel also hopes that you can leave the hotel with a happy mood. We will not refute your comprehensive evaluation and accept your serious and sincere description. The problems we encountered were, first, we asked the hotel staff. When you enter the hotel, we will greet guests and ask if they have reservations and what rooms they need. There were many people at the front desk at that time, so we had to wait in line. The hotel has been renovated for half a year. .There is almost no smell of formaldehyde. The smell you mentioned may be the smell of the fragrance in the corridor or room of our hotel, which may make you feel uncomfortable. The ethnicity of your ID card is indeed rare, so you need to ask clearly at the front desk. The registration is wrong, the hotel You will be punished. So you are usually very careful when asking guests. Our aunt cuts the fruits in the breakfast room fresh every morning because the weather is hot now. There is no chance that the fruits will taste bad if left overnight. Food safety is the most basic thing for the hotel's guests. As for the guarantee, there is a small hair on the bed in the room. The waiter may not have noticed it when cleaning. The hotel will deal with it for you as soon as possible. It is recommended to change you to new sheets and quilts. You said at the time that you were also in the hotel industry. .So I understand your mood at that time, and the hotel also hopes that you can understand us and give us a chance to correct our mistakes. When you checked out, the hotel said that it did not notice your feelings and apologized to you. The hotel is very guilty and feels sorry for you. We sincerely apologize for bringing you a bad experience. We hope that next time you stay at our hotel, you can experience our brand new experience. As for the waiter taking a photo and sending it to the work group, he wants to remind us that an error has occurred and verify it in time. We will make rectifications. The hotel has also reflected on the issues you raised one by one. We have conducted self-examination and will strengthen internal management and provide training. We hope you will express your understanding for the work of your colleagues. The hotel also promises to avoid such things. occur.