Heng Na International Hotel Reviews

Response from Property: Dear guests, thank you very much for your praise for our hotel. I wish you a sunny mood every day. Detailed service has always been our focus for a long time. We look forward to your visit again and we will serve you wholeheartedly!

Response from Property: Thank u for your affirmation.We are going to update our hotel conditions.Hope to see u soon in the near future.

Response from Property: Hello! We truly appreciate your detailed review and sharing. We apologize for not fully meeting your expectations during your stay. We will share your valuable suggestions with all hotel departments. If you encounter any issues during your stay, please feel free to call the front, and our team will make timely adjustments. We aim to identify any shortcomings and maintain our strengths while working on areas that need improvement. We are constantly striving to create a perfect experience for our guests. We believe you will have a brand new experience during your next stay and we sincerely invite you to visit us again.

Response from Property: Hello, I'm sorry to bring you a bad experience. We will promptly feedback your feedback to the housekeeping department. We hope to give you a better experience next time.

Response from Property: Dear guest, thank you very much for your praise of our hotel. I wish you a good mood like sunshine every day. Detailed service has always been our focus for a long time. We look forward to your visit again and we will serve you wholeheartedly!

Response from Property: Dear guest, I am sorry for your bad experience during your stay. During your stay, if you have any questions or dissatisfaction, you can communicate with our front desk. We will do our best to serve you. It is a pity that we failed to reach you Please allow me to express my sincerest apologies to you. We hope to have the opportunity to serve you better in the near future. I wish you smooth work and a happy life

Response from Property: Dear guest, we apologize for any negative check-in experience you may have. If you have any questions or dissatisfaction during your stay, please feel free to communicate with our front desk. We will do our best to serve you. Unfortunately, we have not met your expectations. Please allow me to express my sincerest apologies to you. We hope to have the opportunity to provide you with better service in the near future. We wish you smooth work and a happy life

Response from Property: Thank you for your detailed feedback and sharing. We apologize that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management to identify deficiencies in subtle aspects, maintain positive aspects, and improve deficiencies. We always strive to create a perfect check-in experience for our guests, and we believe that you will have a brand new experience when you check in next time. We sincerely invite you to come again.

Response from Property: Thank you for your comment.Our hotel started from 2013,as a luxury hotel, it had a brilliant history.In the next 6 months,we will improve our conditions and service.Hope to see u again.After three days of separation, the audience became even more impressed.

Response from Property: My guest, please calm down. We know we haven't done well enough, so we never give up. In the future, we will continue to work hard to make up for our shortcomings with the best service. We also hope that our guest can witness progress and growth with us. We look forward to seeing objective five-star reviews when we meet again next time. We wish you a good mood every day

Response from Property: My guest, please calm down. We know we haven't done well enough, so we never give up. In the future, we will continue to work hard to make up for our shortcomings with the best service. We also hope that our guest can witness progress and growth with us. We look forward to seeing objective five-star reviews when we meet again next time. We wish you a good mood every day

Response from Property: Dear guests, thank you very much for your rating of the hotel. Our hotels are, of course, old and outdated, but certainly not dirty. Our hotel is preparing for a refurbishment which is expected to be completed by the end of the year when it will be on the market with its new look awaiting your return. I wish you to be able to enjoy every day the sunny good mood details that have been our main goal for a long time, and look forward to your return!