De Laxston Hotel Yogyakarta, Azana Hotels Collection Reviews
De Laxston Hotel Yogyakarta, Azana Hotels Collection
No.139 A, Jl. Urip Sumoharjo, Klitren, Gondokusuman, Yogyakarta, Special Region of Yogyakarta, 55222, IndonesiaView Hotel Details
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De Laxston Hotel Yogyakarta, Azana Hotels Collection Guest Reviews
4.3/5
Very Good
146 review
Verified reviewsLocation4.4
Amenities4.1
Service4.4
Cleanliness4.2
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All reviews(146)
Positive reviews(137)
Reviews with photos/video(45)
Awesome stay(56)
Great service(31)
Clean and tidy(29)
Great location(27)
Great value for money(10)
Shower difficult to use(8)
Large rooms(6)
Negative reviews(9)
Kristiy
Superior Room
Stayed in Jun 2024
Business travelers
9 review
Outstanding
Posted on Jun 3, 2024
What great hotel
With city center easy access
Response from Property: Dear Mr/Mrs Kristiy,
”warm greetings from Delaxston hotel Yogyakarta”
Thank you for entrusting Delaxston Hotel as your accommodation during your visit to the city of Yogyakarta. And thank you Pila for taking the time to give your good review.
We are truly proud to know that you had a memorable experience while staying at Delaxston, your positive reviews and input are very valuable to us and we are happy to wait for your next visit
Greetings
Adjie Sukerlan
General manager
Adanti
Superior Room
Stayed in Aug 2024
Couples
1 review
Posted on Sep 3, 2024
I booked a non-smoking room with my husband, but when I arrived at the hotel, they gave me a room that smelled of smoke—it was obviously a smoking room. When I requested a change, they told me that all the rooms were fully booked. They provided some room fragrance, but it didn’t help; the smoke smell lingered all night, making it difficult to sleep.
When I spoke with the receptionist, they mentioned that "Trip.com" didn’t notify the hotel about my non-smoking room preference, which is why I ended up with a smoky room. I’m not sure where the fault lies, but despite the room issues, the breakfast was delicious.
Very bad experience :(
Response from Property: Dear madam Adanti,"warm greetings from Delaxston Hotel Yogyakarta" first of all, we would like to thank you for staying at our hotel and for donating your time to provide a review, through this opportunity we represent the entire team and management of Delaxston Hotel express our sincere apologies for any inconvenience during your stay.Rest assured that is not the type of service we wish to offer you, thank you again for bringing this matter to our attention, and our priority is to first address all your concerns in a timely manner with the Delaxston hotel yogyakarta team and ultimately restore your trust in Delaxston Hotel YogyakartaGreetings Adjie SukerlanGeneral manager
Guest User
Superior Room
Stayed in Jul 2024
Couples
9 review
Posted on Jul 26, 2024
Good assistant at car park.
Breakfast were poor.
Room was noisy due to window unable to close completely.
Response from Property: Dear sir/madam
"Warm greetings from Delaxston Hotel Yogyakarta "Thank you for trusting Delaxston Hotel as your accommodation during your visit to the city of Yogyakarta. And thank you Pila for taking the time to give your good review.
We are truly proud to know that you had a memorable experience while staying at Delaxston, your positive reviews and input are very valuable to us and we are happy to wait for your next visit
Greetings
Adjie Sukerlan
General manager
Euodia
Superior Room
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 30, 2024
Very good location, near a lot of shopping mall and culinary spot, clean room, nice staff.
Response from Property: Dear Mr/Mrs Euodia,
"Warm greetings from Delaxston Hotel Yogyakarta "Thank you for trusting Delaxston Hotel as your accommodation during your visit to the city of Yogyakarta. And thank you Pila for taking the time to give your good review.
We are truly proud to know that you had a memorable experience while staying at Delaxston, your positive reviews and input are very valuable to us and we are happy to wait for your next visit
Greetings
Adjie Sukerlan
General manager
Travelwithfei
Superior Room
Stayed in Dec 2023
Couples
14 review
Amazing
Posted on Dec 10, 2023
The location is quite strategic. The lobby also spacious and full of warmness. Happy to visit the hotel.
Response from Property: Hi Aifei!Thank you for your review to our hotel. Glad to know that you enjoyed your stay in our hotel. We hope to see you soon.Thanks in advance.Best regards,Adjie Sukerlan - General Manager
Guest User
Superior Room
Stayed in May 2024
Travel with friends
1 review
Amazing
Posted on May 21, 2024
All staffs especialy the security upon arrival were superb!
I had problem with the bed and the phone didn’t work. The staff came immediately to fix and help me to move to another room. Despite this issue, I would still recommend this hotel due to the superb service, cleanliness and the friendly fast response staffs.
Only one note that they are very strict with check in and check out time.
Response from Property: Dear Sir/Madam Guest User,
”warm greetings from Delaxston hotel Yogyakarta”
Thank you for entrusting Delaxston Hotel as your accommodation during your visit to the city of Yogyakarta. And thank you Pila for taking the time to give your good review.
We are truly proud to know that you had a memorable experience while staying at Delaxston, your positive reviews and input are very valuable to us and we are happy to wait for your next visit
Greetings
Adjie Sukerlan
General manager
Anonymous User
Deluxe Room
Stayed in Jan 2024
Business travelers
8 review
Very Good
Posted on Jan 19, 2024
Good room, and clean
Response from Property: Hi Sis Anon,
Thank you for your review about our hotel. We are glad that you enjoyed your visit yesterday. We also hope to see you again soon.
Yours faithfully,
Adjie Sukerlan-General Manager
Anonymous User
Superior Room
Stayed in Dec 2023
Couples
4 review
Outstanding
Posted on Dec 14, 2023
overall is good. nice!!!
Response from Property: Hi Sis Anon,
Thank you for your review about our hotel. We are glad that you enjoyed your visit yesterday. We also hope to see you again soon.
Sincerely, Adjie Sukerlan-General Manager
Anonymous User
Superior Room
Stayed in Dec 2023
Business travelers
4 review
Posted on Dec 13, 2023
So far so good
Response from Property: Hi Sis Anon,
Thank you for your review about our hotel. We are glad that you enjoyed your visit yesterday. We also hope to see you again soon.
Yours faithfully,
Adjie Sukerlan-General Manager
Birrul Affan
Deluxe Room
Stayed in Aug 2023
Business travelers
8 review
Outstanding
Posted on Aug 28, 2023
Very good service, friendly, nice to stay, very comfy to staycations
Response from Property: Dear Mr. Birrul, Thank you for the review. Glad to know that you enjoyed your stay at our property. We hope that we will meet again soon. Best Regards, Adjie Sukerlan-General Manager
verycoldbrew
Suite
Stayed in Jul 2023
Business travelers
130 review
Outstanding
Posted on Jul 11, 2023
Good and clean hotels near Ambarukmo Plaza, Located across XXI & Starbucks.
Service was good and friendly. My suite room was also clean, large and comfortable.
Note : hot water for shower was not stable.
6/7
Response from Property: Hi sis verycoldbrew,
Thank you for your review about our hotel. We are glad that you enjoyed your visit yesterday. Regarding hot water, we will try to follow up with our technician team so that it will be checked immediately. Once again, thanks for the input. We also hope to see you again soon.
Yours faithfully,
Adjie Sukerlan-General Manager
Anonymous User
Deluxe Room
Stayed in Aug 2024
Couples
1 review
Outstanding
Posted on Aug 18, 2024
Good services and delicious food, nice.
Guest User
Superior Room
Stayed in Dec 2023
Travel with friends
1 review
Very Good
Posted on Dec 10, 2023
Bathroom was not that clean. Some spots here & there, especially on the shower curtain. Shower knob fell off & clogged water drain.
Response from Property: Hi Anon!Thank you for your reply to our hotel. We are so sorry for what you found in our bathroom. We will make sure our Housekeeping Staff to check the shower curtain and Engineering Staff to check the shower knob and the water drain. Again, thank you for your time to help us improve to be better.Thanks in advance.Best regards,Adjie Sukerlan - General Manager
De Juno
Superior Room
Stayed in Nov 2023
Travel with friends
7 review
Posted on Dec 1, 2023
Really dissapointed with this Hotel!!! the water drain is clogged at bathroom. No bidet, toilet paper less. Breakfast so bad, everythings empty, no refill!
Response from Property: Hi De Juno.Thank you for your review to our hotel. However, we're really sorry with the inconvenience which happened to you when you were here. We will confirm your complaint with related department and make sure that it will not happen again in the future. We also hope that you can come back here and stay with us again.Thanks in advance,Adjie Sukerlan - General Manager
Zoraya Pelu
Deluxe Room
Stayed in Apr 2024
Couples
2 review
Amazing
Posted on Apr 14, 2024
Lokasi strategis, harga affordable walaupun high season.