Yokohama Bay Sheraton Hotel and Towers Reviews

Good staff and great location!! Helpful concierge service and good restaurant for breakfast!

Very convenient location - Hotel is linked to the Yokohama station and shopping area (e.g. Takashimaya). It is very convenient to get to Haneda airport by train (keikyu) and limousine bus (Ycat) which are at the Yokohama station. The breakfast was very good too! However, the indoor pool (sports club) is only for adults so this was disappointing for our kids.

Based on the pricing the room size was too small. Convenience since it’s above Yokohama train station else not worth the price.

My wife and I enjoyed the stay at Yokohama Bay Sheraton Hotel. The hotel is next to the Yokohama Stations and 3 big department stores. There is a fresh market and many restaurants located at the basement shopping street. The hotel room is reasonably big, well-equipped and maintained. The hotel staff is very friendly. I would like to thank Miyazaki san. My wife was sick and Miyazaki san offered great help in looking for English English-speaking medical doctor for her. Miyazaki san sent us a message to follow up with my wife's health and offer room service for breakfast. It was really helpful and touching.

Big hotel with decent good size rooms right next to Yokohama train station which is directly corrected by an underpass. The breakfast is excellent with many varieties and tasty. I shall definitively stay here again when opportunities arise.

Love this hotel. Great location with B1 passage way linked to Yokohama station. Ease of travelling. Its also linked to Sogo, Takashima, Joinus and Sky Mall. Walking distance … and you can find popular store, such as Pokemon Centre, The Disney Store and Kiddly Land here..

Repeated stay for business management. No complain. Nice room. Good location.

The moment I stepped into the hotel, I was attracted by its grand and elegant atmosphere. The spacious and bright lobby, exquisite decoration and thoughtful service staff all left a very deep first impression. The room is very comfortable and warm, the bed is soft, and all kinds of facilities are available. They are all well maintained, and you can enjoy some beautiful views of Yokohama. The hotel's service is first-class. From the front desk to the room service, every staff member is warm and friendly, professional and efficient, and always responds to and meets my various needs in a timely manner, making me feel at home. The hotel's geographical location is also very advantageous, with convenient transportation and travel around, and it is also easy to reach many attractions and commercial areas. In short, Sheraton Yokohama Hotel performed well in all aspects and brought me an extremely pleasant accommodation experience.

24-27 floors, absolutely private, quiet, transportation hub, one transportation card, travel everywhere

Objectively speaking, the environment is good and the service is considerate and considerate... However, small details do need to be improved, such as the air inlet of the air conditioner, the corners of the room and the dust on the door frame, which cannot be ignored. Hygiene should not be limited to the surface. The thick layer of gray at the air inlet of the air conditioner made the hair stand on end... The first time I checked in, I thought it was an accidental phenomenon; the second time I still encountered this phenomenon. I feel like I have lost the reputation of a long-established star-rated hotel.

The room was very clean and the bedding was comfortable. The hotel is in a great location, just a few minutes walk from Shinagawa Station, which is convenient for transferring to various subways. The breakfast is rich and worth recommending!

The location is very good, just near Yokohama Station. The service attitude is also very good. Check in in the early morning, and they are also full of enthusiasm. The hotel facilities are complete, and the decoration is a bit old. The second day of my stay happened to be caught in an earthquake. It shook a bit, but I felt that the hotel was still very stable.

The room was clean, spacious and comfortable. I stayed alone, but there were enough amenities for two people, including towels. There was also a bathrobe, which I used after taking a shower. The pajamas were cute too. I felt at ease knowing that the water used was purified. I also used the coffee maker. It was easy to use and I was glad I had a good view from the high floor.

The room is the largest I've ever stayed in in Japan. Yokohama Station is right downstairs. The scenery in the distance is really beautiful. The mall opposite the hotel is very nice to visit. There are all kinds of supermarkets downstairs where you can eat and buy things.