1 Chome-3-23 Kitasaiwai, Nishi Ward, Yokohama City, Kanagawa Prefecture, 220-8501, JapanView Hotel Details
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Yokohama Bay Sheraton Hotel and Towers Guest Reviews
4.6/5
Great
82 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(82)
Positive reviews(82)
Reviews with photos/video(15)
Awesome stay(20)
Easy to get around(14)
Great service(14)
Near shopping area(11)
Convenient for shopping(8)
Awesome amenities(7)
David
King Room with City View
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 1, 2024
Good staff and great location!! Helpful concierge service and good restaurant for breakfast!
Guest User
Luxury Floor Deluxe Twin Room
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 16, 2023
Very convenient location - Hotel is linked to the Yokohama station and shopping area (e.g. Takashimaya). It is very convenient to get to Haneda airport by train (keikyu) and limousine bus (Ycat) which are at the Yokohama station. The breakfast was very good too! However, the indoor pool (sports club) is only for adults so this was disappointing for our kids.
Dennis Suarez
Guest Room,1 Double,City View
Stayed in Nov 2023
Business travelers
37 review
4.7/5
Amazing
Posted on Dec 1, 2023
Based on the pricing the room size was too small. Convenience since it’s above Yokohama train station else not worth the price.
Guest User
Club Deluxe King Room
Stayed in Aug 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 3, 2023
My wife and I enjoyed the stay at Yokohama Bay Sheraton Hotel. The hotel is next to the Yokohama Stations and 3 big department stores. There is a fresh market and many restaurants located at the basement shopping street. The hotel room is reasonably big, well-equipped and maintained. The hotel staff is very friendly. I would like to thank Miyazaki san. My wife was sick and Miyazaki san offered great help in looking for English English-speaking medical doctor for her. Miyazaki san sent us a message to follow up with my wife's health and offer room service for breakfast. It was really helpful and touching.
Guest User
Guest Room,1 Double,City View
Stayed in May 2023
Business travelers
1 review
4.5/5
Great
Posted on Jun 7, 2023
Big hotel with decent good size rooms right next to Yokohama train station which is directly corrected by an underpass. The breakfast is excellent with many varieties and tasty. I shall definitively stay here again when opportunities arise.
Lay Choo
Standard Double Room
Stayed in Jul 2022
Business travelers
7 review
4.7/5
Amazing
Posted on Jul 31, 2022
Love this hotel. Great location with B1 passage way linked to Yokohama station. Ease of travelling. Its also linked to Sogo, Takashima, Joinus and Sky Mall. Walking distance … and you can find popular store, such as Pokemon Centre, The Disney Store and Kiddly Land here..
AYZQ
Luxury Floor King Room
Stayed in Mar 2023
Business travelers
141 review
5.0/5
Outstanding
Posted on Mar 31, 2023
Repeated stay for business management. No complain. Nice room. Good location.
Emly~
Guest Room,1 Double,City View
Stayed in Jun 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The moment I stepped into the hotel, I was attracted by its grand and elegant atmosphere. The spacious and bright lobby, exquisite decoration and thoughtful service staff all left a very deep first impression.
The room is very comfortable and warm, the bed is soft, and all kinds of facilities are available. They are all well maintained, and you can enjoy some beautiful views of Yokohama. The hotel's service is first-class. From the front desk to the room service, every staff member is warm and friendly, professional and efficient, and always responds to and meets my various needs in a timely manner, making me feel at home. The hotel's geographical location is also very advantageous, with convenient transportation and travel around, and it is also easy to reach many attractions and commercial areas.
In short, Sheraton Yokohama Hotel performed well in all aspects and brought me an extremely pleasant accommodation experience.
Objectively speaking, the environment is good and the service is considerate and considerate... However, small details do need to be improved, such as the air inlet of the air conditioner, the corners of the room and the dust on the door frame, which cannot be ignored. Hygiene should not be limited to the surface. The thick layer of gray at the air inlet of the air conditioner made the hair stand on end... The first time I checked in, I thought it was an accidental phenomenon; the second time I still encountered this phenomenon. I feel like I have lost the reputation of a long-established star-rated hotel.
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sebas
Standard Twin Room
Stayed in Aug 2024
Family
93 review
4.8/5
Amazing
Posted on Aug 20, 2024
The room was very clean and the bedding was comfortable. The hotel is in a great location, just a few minutes walk from Shinagawa Station, which is convenient for transferring to various subways. The breakfast is rich and worth recommending!
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Guest User
Luxury Floor Twin Room
Stayed in Aug 2024
Family
16 review
4.8/5
Amazing
Posted on Aug 13, 2024
The location is very good, just near Yokohama Station.
The service attitude is also very good. Check in in the early morning, and they are also full of enthusiasm.
The hotel facilities are complete, and the decoration is a bit old.
The second day of my stay happened to be caught in an earthquake. It shook a bit, but I felt that the hotel was still very stable.
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Guest User
Luxury Floor King Room
Stayed in Aug 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The room was clean, spacious and comfortable. I stayed alone, but there were enough amenities for two people, including towels. There was also a bathrobe, which I used after taking a shower. The pajamas were cute too. I felt at ease knowing that the water used was purified. I also used the coffee maker. It was easy to use and I was glad I had a good view from the high floor.
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Guest User
Standard Twin Room
Stayed in Jun 2024
Other
19 review
5.0/5
Outstanding
Posted on Jun 19, 2024
The room is the largest I've ever stayed in in Japan. Yokohama Station is right downstairs. The scenery in the distance is really beautiful. The mall opposite the hotel is very nice to visit. There are all kinds of supermarkets downstairs where you can eat and buy things.
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Anonymous User
Luxury Floor Deluxe King Room
Stayed in Dec 2023
Solo travelers
13 review
5.0/5
Outstanding
Posted on Dec 17, 2023
The location of the hotel is excellent. It is very convenient to go to Yokohama Station for shopping and eating.
The room has a good view, facing Yokohama Station and a little sea view.
You can still hear the sounds of the elevated highway and trams next to you when you sleep at night. I wore earplugs and slept well.