Floral Hotel·Baihe Huagu Inn Reviews

Response from Property: Thank you, beautiful Malaysian friends. Your praise is a recognition of the warmth of our four-star homestay, which makes us feel particularly happy! The inn service team has always insisted on treating guests sincerely. When entering the store, they will connect with the guests' itinerary and arrange a free pick-up. Just inform us in advance, or you can make an appointment for a paid shuttle service according to your arrangement! The public tea room and piano room area of ​​the inn are very good for taking photos and checking in. There are travel clothing for guests to take photos and check in. The observation deck on the top floor is very cool. Checking in in the cloud overlooking the ancient town of Furong is very magnificent and another view! There are private dishes on the top floor, the 5th floor, which is also our slow-life family and friends gathering and leisure living area. It is quiet and spacious. It is a rare mid-to-high-end boutique homestay in the scenic area! Many guests said that after traveling thousands of mountains and rivers and staying in many standard hotels, living in Baihe Flower Valley must be a satisfaction of feelings in memory! Of course, we also have many shortcomings. As you said, the breakfast is simple. Because we are in the countryside, there is a shortage of manpower and materials. So after thinking about it, we decided to make the simple breakfast the best. After eating our rice noodles, the guests said they were amazed. Of course, we need to continue to improve the taste, ensure the freshness of the ingredients, and the unique taste. We need to work harder to improve! Thank you again!

Response from Property: The recognition and trust of customers are the greatest happiness of our team members' efforts. Every time I read the comments of guests, it is like opening a window and hearing the voice of customers. The words you agree with are better than a beautiful picture and text. They are like a trickle of streams flowing through our hearts, moistening things silently! Choosing Baihe Inn is more than just a short stop. I hope that the warm homestay life in Baihe Flower Valley will become a warm look back on your journey! Long-lasting memories, I will come again! Just like I will reply one by one every time, instead of a unified template, this represents the hospitality service of every customer, we are full of affection and warmth! I wish you a peaceful summer!

Response from Property: Thank you for the feedback from European friends. Our mattress is American Serta, which is moderately soft and hard, and the sleeping feeling is very good. At the same time, our bedding is also high-end and is changed for each guest. We have already dealt with the problem that the towels you reported are not fresh. Thank you for your tolerance and reminder! At the same time, the inn provides a pick-up service. You can contact us by phone, text message, or WeChat message! Thank you again for your recommendation!

Response from Property: Thank you to our gentlemanly Canadian Chinese father and son friends for your praise and tolerance for us. The days spent with you are really happy and nourishing! The reason why you chose our Baihe Flower Valley in Furong Town is because the B&B you stayed in when you were living in Beijing also had a courtyard, which felt very good. This time you stayed in a guest room with a balcony garden in the Flower Valley, which also satisfied your intimacy with people and nature. The aesthetic pursuit of getting along! It's great. Huagu has starry sky rooms with courtyards. At the same time, we also have a large open-air garden restaurant public area, which is Furong Town's Internet celebrity viewing platform. Dining here, facing the stars and overlooking the ancient town, is leisurely and comfortable. Quiet and comfortable! The taste of the private meals prepared by the chef is also local characteristics, the fresh Youshui River fish is tender and delicious! The local culture and local life are all in Baihe Flower Valley, come and taste it! friends!

Response from Property: Thank you very much for your family's positive comments! We came to Furong Town to travel to appreciate the majesty of the waterfall, understand the mysterious culture of the Tujia people, and the representative local B&Bs. We hope that our stay at Baihe Inn will become a sweet and warm memory for you! Everything we do is only to bring a different vacation experience to each guest. The sleeping experience of the inn is a basic function that we attach great importance to. The inn is equipped with mattresses (American Serta) and bedding (mid-to-high-end 60-count) , washing and care (household Adolf essential oil series), pillows are high and low sets, and the inn is far away from the waterfall and very quiet. These are all efforts to ensure everyone's high-quality sleep. In addition, we also arrange services such as pick-up and drop-off, parking navigation, etc. The B&B life experience of the inn is also full of local customs and nostalgia. The inn has a garden Chinese restaurant where everyone can order private dishes. It also provides a kitchen to meet everyone's self-service work gatherings. There is also a private bar for everyone to gather and enjoy. It is a great atmosphere to cook tea by the fire and take travel photos, overlooking the town. Check-in space, everyone is welcome to experience it! We are really touched to see your satisfaction and affirmation. Your trust and appreciation give us great encouragement and are also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest fully experience the homestay. temperature, we look forward to your visit again! We welcome you to come back and experience it again, and wish you a happy life!

Response from Property: Dear guest, we are very sorry! In the short period of serving you, I have been very attentive. Unexpectedly, you still gave me a negative review. Of course, I will humbly accept the order, because the customer is always God, and the satisfaction of customer needs is what we should follow in our work. principle! According to the questions you responded to: 1. The problem of low cost performance, let me tell you one thing. We are very high in the same city. Every time I put the price, there is a horizontal comparison. They start at 500 yuan. You The room type booked is less than 300 yuan, and the price advantage is still very obvious; 2. We are a non-standard four-star B&B. The significance of staying in a B&B is that it has a temperature different from that of a standard hotel, as well as the customs and customs of the B&B itself, and the building itself The historical charm is a kind of life experience during travel. Our inn has absorbed the comfort of a standard hotel and the temperature of a B&B. It is large in scale and fully equipped. Since its operation, it has won many awards for its honest management and service quality, and has been rated as one of the top ten in Xiangxi Prefecture. Best specialty B&B, please trust us! Of course, everyone has different evaluation standards, and we respect your subjective feelings. 3. The room is terrible and the goods are not right. I completely reserve my opinion on this statement. You have booked a double bed room in our Huagu Building near the mountain. Our product page has a clear description. There is no viewing balcony and you cannot see the night view of the ancient town. , but you insisted on booking this room and asked us to upgrade the privileges and change the room to a double bed room with a balcony for free. This is very difficult for me as a merchant. Every day, the best-selling room types with good views and good views in peak seasons are booked first. You insist on booking a preferential room type. It really makes me feel aggrieved to give you a bad review without upgrading, but you can choose to stay in the remaining 3 rooms at the end. You gave up the king-bed room and switched to a twin-bed room. You were not made up for the difference in price, and you were given a room. 98 yuan free gift of red wine, but you still have to insist on upgrading. We have no room to upgrade. In the face of humbleness and self-esteem, merchants are embarrassed. 3. When you say that the room facilities are bad, it is actually due to the way they are used. As soon as you tell us, we will come to the room and adjust it for you. In response to your comments and requests during your stay, we will record the entire process to Ctrip customer service, providing candid service. The deceptive service you describe as a black shop attracts attention, but peers in the industry do not have to do this. It is very hot in summer. Before guests check in, we will turn on the air conditioner half an hour in advance, and we will also do some incense. We insist on taking into account every detail of the service. We will respond to the guests' demands in a timely manner and solve them in a timely manner. Those with poor service will still Please provide proof. In the final analysis, your request is to live in the best room. Otherwise, it will be a bad review. 4. We describe the product introduction and room type photos one by one. The hotel is located in the core scenic area and is easy to access. For self-driving guests, you can drive directly to the inn to check in. If you are taking the high-speed rail, we will provide high-speed rail pick-up and drop-off reservation services. Save everyone worry and time. 5. Package service, our welcome fruit, pick-up and drop-off service, tea making by the fire, bar experience, berry tea brewing and gifts, including travel photography clothing, are all described on the homepage. After arriving at the store, we will provide We will also respond in a timely manner. Your suggestion of proactive reminders and services is very good! When replying to your comment, I am also thinking about the upgrade of inn management services. Every year our team will go out to study, absorb advanced experience and models, and benchmark against all seasons, Atour and many other industry benchmarks. We will also make targeted improvements, such as To experience the environmental fan, we have built a scenic Yunding Garden on the 5th floor, where you can barbecue, cook, check in for travel photos and view the scenery, make tea around the stove, play Furong Town movie culture in the hall, and also install an elevator to take care of guests (in the scenic area The only B&B to install an elevator), help guests drag their luggage, purchase tickets, etc., do their best and keep improving. There are mountains beyond the mountains, and there are people beyond the people. I think that as long as we continue to uphold the service concepts of integrity, friendliness, responsibility, and love, our team will definitely be better and our products will be more cost-effective. Every year, we will have a branch, and now we have a total of With the opening of 5 stores in the Baihe series, we have our own reputation and customer base. When facing the market, we will listen more humbly to the voice. We will neither be arrogant nor belittle ourselves. We will walk with our customers on the way forward! Once again, I would like to express my sincere thanks and apology to you! Best wishes to Shang Qi!

Response from Property: Thank you very frankly for your criticism and correction as a colleague! As a B&B operator, managing details is our eternal pursuit. 1. We looked at the fine threads on the slippers. Maybe they were wood chips from old wood used in the room decoration (we chose wood from old residential houses during decoration). To ensure the authenticity), 2. Mosquitoes, Furong Town is surrounded by water on one side and mountains on three sides, with a humid climate. Our guest rooms are equipped with closeable doors, windows and screens. We really apologize for the mistakes that occurred this time! 3. Wall stains. Every winter, we will paint the walls. If you report water stains on the walls, we will deal with them in time. 4. Fruits will be given to guests upon arriving at the store if they ask if they need them. At the same time, they are also provided in the refrigerator in the lobby for guests to take. If this mistake occurs, we sincerely apologize; 5. Communication service, our front desk service has always been excellent. He is gentle and careful, and will not dare to say anything as described in your context. Customers are always God. We have always attached great importance to customers and have always operated with integrity! If you have any questions, never be afraid to ask us, they are always welcome! Don't be afraid, baby, you are welcome to stay next time and make up for this unpleasantness! Many guests have stayed at the store for eight consecutive years. I think there must be something good about us! We will always be open-minded, use our strengths to avoid weaknesses, and strive to do better! Thanks again for your criticism! We warmly invite you to come for guidance next time!

Response from Property: Dear friend, thank you very much for your recognition of our room, service, location and facilities. The small garden in the guest room has an exclusive view of the starry sky at night. It is very beautiful to take pictures. Make a pot of tea, lie on the leisure chair, and think about nothing but shaking. Waving the fan brings out a pleasant scene! The viewing balcony is even more amazing! There is also the Yunding Garden Restaurant + Guofeng Xiaoyuan in the public area where you can check in and take photos. The fresh fish from Youshui is especially delicious! The experience of living in a B&B is super beautiful. The inn is positioned as a home or B&B, providing warm butler service, feeling the guests' feelings, and enjoying the feeling of being trusted. For me, this is an achievement! Thank you again for your support!

Response from Property: Dear friend, thank you very much for your recognition of our room, service, location, and facilities. The decoration of the inn is also very exquisite and thoughtful, and the viewing balcony is super invincible! There is also the Yunding Garden Restaurant + National Style Courtyard in the public area where you can check in and take photos, which is a super beautiful experience. The inn is positioned as a home or B&B, providing warm butler service, feeling the guests' feelings, and enjoying the feeling of being trusted. For me, this is an achievement! Thank you again for your support!

Response from Property: Dear friends, thank you very much for your recognition of our rooms, services, location and facilities. The decoration of the inn is also very delicate and attentive, and the viewing balcony is super invincible! The inn is positioned as a homestay, providing warm butler service, feeling the feelings of the guests, and enjoying the feeling of being trusted. For me, it is an achievement! Thank you again for your support!

Response from Property: Thank you for your good comments from friends. There are many types of rooms in Huagu, including parent-child loft slide rooms, parent-child rocking bed rooms, starry sky family rooms, bestie rooms, couple rooms, and room types connected by corridors for relatives and friends to meet the enjoyment needs of different families and friends. The bed The pad is also American Serta, which makes sleeping comfortable. The orientation of Huagu is very good, the air is fresh, and the room space is spacious. I hope everyone will have a happy stay in Huagu!

Response from Property: Acquaintance is fate, separation is thought! Thank you to our overseas Chinese friends in the United States. We have traveled across thousands of mountains and rivers. What we miss the most is China’s landscape and people. We are accustomed to living in luxurious five-star hotels. The warmest thing is our Baihe Valley of Flowers! Your friendship as a traveler returning home is all reflected in the words of your review. Thank you for your five-star praise and recommendation. The life in the inn is just like your pictures and texts. Because we are large in scale and have three stores, the service content and business formats are also rich. Paying attention to quality, we can make tea by the fire, welcome refreshments, Chinese-style courtyard barbecue, Tujia Kang hot pot private meals and late-night snacks to take care of the customer's taste and make appropriate adjustments, leisure time at the bar, and travel photography clothing rental and check-in, we have all these contents There is your own private place for the exclusive use of guests staying in this inn. Welcome everyone to stay and experience! Welcome to come again next time!