To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.5
Filter by:
Sort by:
All reviews(76)
Positive reviews(75)
Reviews with photos/video(42)
Awesome stay(34)
Friendly owner(26)
Relaxing hot springs(23)
Tasty dinner(19)
Offers pick-up/drop-offs(18)
Convenient location(10)
Loved the view(9)
Large rooms(8)
Negative reviews(1)
Guest User
Japanese-Style Room
Stayed in Dec 2024
Family
1 review
3.5/5
Posted on Dec 28, 2024
Very bad experience, my husband placed his glasses into the ski-googles packing box, then we go out skiing at the morning, when we back after dinner and hot spring at night. we found the packing box is lost in the room. But we surely haven’t brought it out. We asked the staff, the staff help to ask the cleaners, but they just said have seen it. So we lost the glasses mysteriously. And we haven’t found it at last. My husband love this glasses very much and it lost unexpected in the room.
Koo MY
Japanese-Style Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Jan 20, 2025
Is a PERFECT get away for family and friends. Excellence value for money package with great dinner menus and setting. Room is spacious and functional. Beautiful outdoor onsen. Near all the famous skiing area. The only set back is the usage of lobby at nite, on the 16/1/25 we are allowed to use till 12am. Yet on the 17/1/25 night, the front office staff come over our sitting area and turn of the light despite is only ard 10pm and he is aware we are chit chatting and having a drink there... This really surprise everyone.
The rest of the hotel staff is friendly and approachable. Except the guys working on night shift 17/1/25, I assume in the front office,.
Show More
Guest User
Standard Japanese-Style Room 16 To 20 Sq M
Stayed in Jan 2025
Family
7 review
4.7/5
Amazing
Posted on Jan 17, 2025
Spacious hotel, four hot springs areas, dinner is good quality. Service is friendly.
Will stay again in future.
Debating Coach
Standard Japanese-Style Room 16 to 20 Sq M
Stayed in Mar 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on May 6, 2024
We were dem bois. pluses are they sometimes have interns who speak Mando in case you don’t speak Japo. Great value. Fantastic open air baths. Strong seafood. Pics are the kaiseki dinner service.
6/8
Guest User
Standard Japanese-Style Room 16 to 20 Sq M
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Good Hot Spring, Good Room, Staff are good. Shuttle service between the Hotel and JR station.
Anonymous User
Japanese-Style Room with Open-Air Bath
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Nice hotel with friendly service. Love the Japanese style bedroom and private onsen in the room....
Guest User
Japanese Style Room with Open-air Bath Non smoking
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Travelled here with 2 toddlers and the place is fantastic. We took the room with the open air bath for them to enjoy and it comes with our very own one backyard of snow! The kids were playing in the snow and jumping jn the Bathtub after. The hotsprings are fantastic , they have a huge variety and they switch the female and males after every few hours so you will enjoy diff type of hotsprings.. they even had a tea hotspring where they full up the tub with tea leaves. The amenities provided is great, you literally do not need to bring any of yours, everything is provided, even pajamas. The skii resorts are convenient to get too and when you reach echiga Station, you can ask the tourist centre to call the Hotel for a pick up
Show More
Guest User
Japanese-Style Room with Open-Air Bath
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Thanks to the male staff that recommend kogen ski resort ..we enjoyed so much.
Cerlyn
Japanese-Style Room with Open-Air Bath
Stayed in Dec 2023
Family
1 review
4.2/5
Very Good
Posted on Jan 24, 2024
Overall experience was good, feel like a VIP.! staff were helpful and friendly.
in room, need to provide more hooks to hang the overcoat
Wong
Japanese Style Room with Open-air Bath Non smoking
Stayed in Jan 2024
Couples
3 review
4.5/5
Great
Posted on Jan 19, 2024
Excellent service and incredible room, highly recommended
CalvinHLChan
Modern Twin Room
Stayed in Jan 2024
Travel with friends
22 review
4.5/5
Great
Posted on Jan 15, 2024
Comprehensive hotel with customer oriented services
Guest User
Standard Japanese Style Room Non smoking
Stayed in Dec 2022
Family
1 review
4.7/5
Amazing
Posted on Jan 4, 2023
Very warm hospitality - excellent room, dining and hot spring facilities. Warmest staff welcome during breakfast & dinner. Enjoyed the breakfast & dinner, the Onsen, free use of ski wear and shuttle transfer.
Thank you & we will return again!
TingHui
Standard Japanese Style Room Non smoking
Stayed in Dec 2022
Family
2 review
5.0/5
Outstanding
Posted on Dec 28, 2022
Best hotel I’ve stayed in Japan! Spacious room and great service. The outdoor hot springs are breathtaking.
Linda
Standard Japanese-Style Room 16 To 20 Sq M
Stayed in Jan 2025
Family
3 review
4.5/5
Great
Posted on Jan 14, 2025
The room is quite large and clean, the scenery is beautiful, there are beautiful snow-capped mountains, the service is very considerate, the breakfast is buffet, very rich, you can buy ski resort tickets at a discount, but unfortunately there is a fee to store luggage when leaving, but in the end What’s great is the free shuttle service. Remember to make a reservation in advance to avoid having to push your luggage up the slope from the station to the hotel.
Original TextTranslated by Google
Wai Man Ruby
Japanese-Style Room
Stayed in Jan 2025
Family
1 review
4.5/5
Great
Posted on Jan 10, 2025
This is my second time staying here. If you like skiing and soaking in hot springs, this hotel is definitely suitable. There are many hot spring pools. The kaiseki dinner is rich and the breakfast is also very good. I will choose this hotel next time.