Verified traveler
August 11, 2023
Got locked out for the night at 10.30 pm
I was very happy with the room and the staff, which were fabulous.
Unfortunately, on the 8th, around 10.30 PM, I got locked out when my keycard didn't work on the door. I tried to call the number provided several times, and didn't get through to anyone. I was very upset and started to panic.
Luckily I wasn't travelling entirely solo this trip, and was able to stay with a friend in his hotel, which was uncomfortable because I was so upset. It was very stressful that there was no sort of emergency number to call, and I had no way to contact anyone. All my clothes and belongings were in the room too, so I had to sleep in my clothes.
The next day, one of the staff replaced my keycard with a working one, and I was able to freshen up.
Aside from this the air filter needs to be changed according to the climate control panel, so there was some dust in the air.
I've emailed the hotel about the above a week ago, and didn't hear back. Even though when I was checking out, the very kind staff member said they'd send an email.
This feedback should be easy to action to avoid similar experiences going forward. I'd suggest checking all filters for the rooms, and setting up an "out of hours" emergency number for when the bar is closed. If it weren't for these issues, my rating would have been a 5 star experience.