Hotels near Moni Genniseos Theotokou, Zagori

Well, perhaps I'm not fair using the word ”they” in the title, since every single member of the hotel stuff, have been extremely polite. The girls in the spa, the technician, the receptionists, everybody: They have been amazing. So, the destruction, was one man's work only: the hotel owner's, himself. And of course, his guidelines-directions, that the hotel is following, should be held responsible also. I will try to be comprehensive, because if I right in detail everything that happened, I will not be over writing until...tomorrow. I had booked an executive suite for me and my wife for our wedding anniversary (3 nights). The room, costing itself 200€ per night, had a problem with heating: no matter what we tried, the temperature would not rise above 21 degress celsius during our first night (anniversary night). Hotel stuff was informed. Wasn't able to fix this also. When we woke up the next morning, and the heating was operating the whole night, the problem remained. I asked if we could switch to another room with no heating problem. Two different hotel employees, had confirmed already that there was a problem with the heating of my initial room. The receptionist agreed to meet my demand and offered us the chance to switch to the junior suite. But, when I asked how much should I pay, she said that we would have to pay THE SAME price, just like if I was staying in the executive suite , for 3 nights. I responded that this is non-sense, and she replied that she notifies us about the decision the hotel owner himself had made. I requested to see him. And request was granted. Comprehensively: I said that 1) It is non-sense to ask us to pay for the junior suite the same price to the executive suite, which is, among others, 22 square metres larger as a room, especially since the problem was at THEIR end. We already have suffered enough with all this of course, and he should consider this also and leave us transfer to junior suite in peace, for God's shake. He replied in an amazingly rude, hostile and careless manner that :there was no problem with my initial room. The heating system is controlled centrally by the hotel. So I can't modify the temperature myself, because, what if I wanted to reach 30 degrees celsius in my room? So the problem is mine and it is my choice to change room. So I have to pay the whole initial booking, which concerns 3 nights in an executive suite. After alI, I chose their hotel to come, the didn't force me to. I COULD NOT BELIEVE MY EARS. And I wouldn't believe that this could happen in a 5 star hotel in my country. I said that, if so, then 1) Why this is not refered in your website? That we have to stay ”cool” in a winter destination like Zagorohoria and the heating is modified centrally depending on the preferences of the person in the reception? 2) Why then, two different employees of yours confirmed that there is a problem with the room? And why your employees didn't tell me that the heating is controlled

Let's start from the basics. What you see in the photos do not represent reality. Well done to the photographer who managed to hide how dilapidated the accommodation is. Specifically: The rooms too small, one on top of the other. The rooms are filthy, dust everywhere. The glass in the bathroom door has probably never been cleaned (see attached photo). Closets, dirty. Basin; Her bottom had changed color, bleach is never used, not a single day did we smell anything in bleach or anything at all that reminded us of cleanliness. The building is in a bad condition externally (damaged - paintwork) but also internally as the furniture was battered and had lost its color as well as the walls have been painted in the corridors. The aesthetics of the hotel are also miserable, curtains everywhere for no reason with strange lights that you don't see in the corridors at night. The room has too many lights, which do not turn off individually, they have a central switch. So either you will be squinted by the light or you won't be able to see in front of you. In the shower we found half-finished shampoos from the previous ones that the cleaners had not collected. 3 days in a row, they didn't put me a panosedon and I had to call them at 12 at night to bring it to me. The cleaners don't use a vacuum cleaner. Broom and farasi and holy God. On the last day I went back up to the room after breakfast and was sweating, we had to leave it wide open for 10 minutes to let it dry out in the cold. Ok I get that people sweat when they clean and do chores but not like this guys, we couldn't stop. Balcony; Ok, chairs on the balcony? ok Small table? Never, so you can't sit on a balcony if you want (if you want to sit on a balcony in the stink, cobwebs and dust that has literally never been cleaned). Let's go to breakfast: Breakfast in the basement ( -1 ) at tables for 8 people which were full of crumbs and you will necessarily have to eat breakfast with other strangers at the same table. The food stale and plastic, the only nice thing was the water. Napkins missing, only if you asked. On Monday, we went down half an hour after breakfast had ended because no one had informed us that on weekdays it ends earlier. So we left hungry. Kudos to the photographer as he has amazingly managed to camouflage this shack you call a 4 star hotel. And if they paid us, we wouldn't go again. 200 euros a night for a family of 3, I'd rather burn it than give it to them. It is worth noting that the most important problem of all of these is cleanliness. It is not clean, the cleaners do not clean, they enter your room for 5 minutes, throw 2 sheets and leave. I suggest the management to review the staff they have chosen for the cleanliness of the accommodation. 1 star because I can't put 0. Far from specific

It was a desperate experience, I had the impression that 23 years ago I had gone before, and then everything was new and nice in the rooms, and I thought it would be renovated, but disappointment. Though it was still warm in the autumn and in the evening if you closed the window in a square room, you were to dig, opening when there were no wheat, except old strawberries and old rolls, the mosquitoes immediately ate you to the best. Not to say that right underneath is the center's basins, so you didn't know what else but spiders, crows, mice, bats would finally come into the room while you were sleeping. The AC made it like a broken boat, you were afraid of maintaining it, and it didn't let you sleep, the beds from the 80s, and these were twisting, the closets were incredibly old. A refrigerator with a wooden door, like a closet, with broken paddles, a bathroom with a square and a dirty curtain, which you couldn't even go to the bath without touching you. You didn't even want to wash, because you felt in this square that you'd get dirty somehow. Really two annoying hours of sleep, I went to a center to have a market and a taxi nearby and finally this morning I left for a suburb with all the transport costs, without careing how mentally wronged I was. The positive is that the elevators, receptions and intermediate spaces seem decent and the staff is very kind.

The decoration quality is very good, the furniture and decoration are all solid wood, and the luxurious lobby is very tasteful. Even if it is affected by the epidemic, there are not many guests, but the rich breakfast still maintains the quality of a five-star hotel.

Located in a quiet place, this hotel overlooks the lake and is in walking distance of the castle and the centre of Ioannina. Very easy parking in the surrounding area, big, clean room and bathroom. Staff was welcoming, kind and helpful and breakfast was amazing with lots of choices of both local and international taste. The rooms need some renovations.