Diana Hotel Reviews
Diana Hotel
Saint Marco Square, Zakinthos, Zakinthos Island, GreeceView Hotel Details
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Diana Hotel Guest Reviews
4/5
Very Good
58 review
Verified reviewsLocation4.0
Amenities3.9
Service4.0
Cleanliness4.0
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Positive reviews(46)
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Negative reviews(12)
No Kidding！
Comfort Room
Stayed in 2024年6月
Solo travelers
8 review
Outstanding
Posted on 2024年6月8日
cheap clean
and the service is good
breakfast is nice
i will book again if i go to zakynthos in the further
Guest User
Comfort Room
Stayed in 2024年5月
Friends
21 review
Great
Posted on 2024年5月26日
Everything else is good, but the wifi is really slow... This is the first time I've encountered such a slow internet connection. I went to a nearby Chinese restaurant and it was very fast.
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Anonymous User
Comfort Room
Stayed in 2024年5月
Friends
1 review
Outstanding
Posted on 2024年5月12日
Not bad, but the water for brushing teeth is a bit salty
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Guest User
Comfort Room
Stayed in 2024年4月
Solo travelers
4 review
Outstanding
Posted on 2024年6月15日
Small room, high cost performance
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Guest User
Comfort Room
Stayed in 2023年3月
Friends
3 review
Amazing
Posted on 2023年4月4日
The hotel is located in the town square of Zakynthos. Standing on the balcony overlooking the town square, the hotel facilities are relatively old. The next morning after check-in, the water was cut off due to a breakdown, and the service was good.
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Guest User
Stayed in 2024年6月
Other
0 review
Outstanding
Posted on 2024年6月28日
So, the positives, location, right in the centre of everything. The staff are helpful and friendly. Shout out to Sophia and Ian, but also our lovely waitress and pool bar staff. Great bed and shower. The air conditioning is the best, and in the middle of a heatwave, that’s important. Breakfast is local, fresh and plentiful. All you need. Some might say the hotel is a bit dated. I prefer vintage. We had the Comfort Room, with the cutest balcony and local neighbour who we met up with every evening and said “hello! How are you?” On our perspective balconies. That was the extent of her English and our Greek. The wi-fi in the room was a bit iffy but great everywhere else in the hotel. We found two amazing local eateries and ate there all the time! We went to a recommended taverna in town but our waiter was much more interested in the larger parties in the restaurant (Sathmos)and not two old foggies with a smaller appetite and didn’t want a starter or pudding 😡 we voted with our feet and didn’t go back. Their loss. Best to stick to the small places off the beaten track. The best food, prices and service (Dell Arte pizza restaurant just off the main square) We did the all day trip to Keffolonia. Long day but Keffolomia is beautiful. The ferry ride there and back is too long. We also did the wine tour with the aforementioned Ian. Great fun. The negatives? There is a bit of a ‘sewage smell’ in the bathroom. Sounds bad but you get use to it! The lovely Sophia allowed us to have a sneaky peel at the upgraded room because we would love to come back and the upgrade room is a bit bigger. We loved it! .
Guest User
Stayed in 2024年6月
Other
0 review
Outstanding
Posted on 2024年6月26日
Location is excellent. Very close to St Marks Square with access to lots of restaurants and bars. Staff was very nice, specially Angela who received us first day and whas there helping us and giving us recommendations till our check out. Regarding tours and arrangements, I want to make a special mention to Ian Roberts, who was the key to organize very good tours quickly, alowing us save a lot of time and knowing amazing places arouns the island.
Dotty003
Stayed in 2024年6月
Couples
Posted on 2024年6月14日
We understood when we booked, as part of a package deal, that this was a 4 star hotel. It isn’t! It’s a poor 3 star! Our room was a deluxe comfort. The bed was reasonably comfortable, pillows were satisfactory. The storage space was very minimal & very dated, also very shabby. The drawers in the wardrobe were made of unplaned wood making them difficult to open & close. Slippers/dressing gowns/blankets/safe were all in the bottom of the small wardrobe. The safe was only usable when we paid €15 for a key. There was tea/coffee in room but no milk/creamer provided. Reception said it isn’t provided. In other hotels it has been provided on request. No bottled water was provided. The shower room was awful. Very small, the door handle & back of door looked disgusting. The ceiling had plaster board that wasn’t plastered or papered, hence you could see the name of the company that made it in several places. The shower had good water pressure but was mouldy on the tiling & leaked around the door when closed. The washbasin also leaked around the taps. There appeared to be no sound proofing as there was a lot of noise from corridors and other rooms. Breakfast wasn’t very good. Certainly not 4 star! Reception staff were lovely ladies, also cleaning & breakfast ladies were very good. The pool was very small with little sunbathing space. My recommendation is to go elsewhere.
Response from Property: Dear Dotty003 Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Firstly, we regret that the room did not live up to your expectations. Our deluxe comfort rooms are designed to provide a pleasant and comfortable stay, and we apologize for any shortcomings you encountered. We are in the process of addressing these issues. Meanwhile, we regret that you missed the chance to report these issues at reception to get immediate assistance on the spot. We also regret any inconvenience caused by noise. While complete soundproofing is challenging in hotel settings, we will explore additional measures to minimize disturbances. We’re pleased to hear that you found our reception staff, cleaning team, and breakfast staff to be lovely and efficient. We strive to provide excellent service, and your kind words are appreciated. Thank you again for your feedback. Warm regards
Happiness51380970802
Stayed in 2024年5月
Family
Outstanding
Posted on 2024年5月13日
Very friendly staff breakfast dining , reception Sofia, and Angela very well run. Then there was Ian Roberts who organised our day trips great persona. Had an electrical fault in our room and put in another within an hour. So far and we have been to Greece a few times this is the best.
Guest User
Stayed in 2023年7月
Couples
0 review
Posted on 2023年7月30日
The hotel is in a fantastic location, but could really benefit from a refit not so much to the lobby or restaurant as that has a nice retro feel . Our room was a comfort twin with balcony, room 214 to be precise,I can't say it didn't have everything you would expect just that what was there was tired with very little natural light unless you opened the door to balcony and let in the very warm air (currently 35c) also the shower/bath was very awkward to get in/out of .All the staff are lovely and very welcoming .
Response from Property: Dear Andy, Thank you for sharing your feedback with us. We truly appreciate your positive remarks about our hotel's fantastic location and the nostalgic ambiance of our lobby and restaurant. We understand your concerns about the condition of your room. Your comments have been duly noted. We apologize for any discomfort caused and will definitely take this into consideration to enhance our guests' experiences. On a brighter note, we are delighted to learn that our staff left a positive impression on you. We take great pride in our team's dedication to providing warm and welcoming service to all our guests. Your valuable feedback helps us identify areas where we can improve, and we are committed to making the necessary changes to create an even better experience for our guests. We hope to have the opportunity to welcome you back in the future and showcase the improvements we've made based on your comments. Once again, thank you for choosing to stay with us, and we hope to see you again soon.
longtalljan
Stayed in 2023年10月
Couples
Outstanding
Posted on 2023年10月3日
The location is excellent, just yards away from St Marks Square with access to lots of restaurants and bars. All the staff were so friendly and helpful but Sofia in particular went our of her way to organise a change of room for us. Breakfast had a wide range of things to eat and drink with small changes each day. Our room was tidied daily and the hotel in general was very clean and tidy. I would recommend a stay here.
Response from Property: Thank you for sharing your review, Longtalljan! We're delighted to hear that you enjoyed your stay with us and that you found our location to be excellent. Being close to St. Marks Square with access to restaurants and bars is indeed a great advantage for our guests. We're thrilled to hear that you found all our staff to be friendly and helpful, and we'll be sure to pass on your compliments to Sofia for going out of her way to assist you with the room change. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad Sofia was able to make your experience even better. It's fantastic that you enjoyed our breakfast offerings and appreciated the variety available each day. We're also pleased to hear that you found your room tidy and the hotel clean and tidy overall. Thank you for recommending us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.
Jrusseddie
Stayed in 2023年9月
Friends
Posted on 2023年9月6日
Fabulous location and clean. Towels every 3 days is not acceptable. Customer service is obviously not a priority. Beds are very hard . Breakfast is very average.The pictures of the pool and bar area are taken by a great photographer The bathroom is very uncomfortable to use. Great shame as this could be a amazing place to come too.
Response from Property: Dear Jrusseddie, We hope this message finds you well. We appreciate your recent stay at our hotel and the time you took to provide feedback about your experience. Our commitment to customer service is of utmost importance to us, and we value all guest feedback. However, we would like to clarify some aspects of your review. Our hotel indeed has a green policy in place for water and energy management, and as you correctly pointed out, we do not change towels daily. Instead, we clearly state in all our descriptions, whether online or through third-party platforms, that towels are changed every three days. This policy is part of our environmental conservation efforts, and we are proud to have guests who are willing to participate in responsible actions for a greener environment while staying with us. In addition, the dimensions of our rooftop garden pool are also provided in our online advertisements to ensure guests have access to all relevant information before making a booking. We regret to hear that you may have missed this information during your booking process. We sincerely encourage all our guests to review the hotel details and policies before finalizing their bookings. It helps in ensuring a comfortable and informed stay, aligning with our dedication to customer service and our commitment to environmental sustainability. We value your feedback and strive to continuously improve our services based on guest experiences. We hope you consider staying with us again in the future, being well-informed about our policies, and making the most of our environmentally conscious practices. Thank you for choosing our hotel, and we wish you a pleasant day. Best regards
Eveline G
Stayed in 2023年8月
Family
Outstanding
Posted on 2023年8月30日
The staff at the reception was so helpful and they were very kind to my son (4). Also the tours I booked with the hotel were very nice and they helped me quickly with all my questions (even during the evening and weekends). Cleaning of the room could be improved a bit (more consistent). Some days it was great, some days they forgot things. The location is perfect! When you walk out of the hotel you have plenty of restaurants and shops. The main shopping street is right in front of the hotel and the harbor is only a few minutes walking away. All and all we had a great time and I would recommend the hotel.
Response from Property: Dear Eveline G, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear about your positive experiences and appreciate your valuable input. We are thrilled to hear that our reception staff was helpful and kind to your son. Ensuring that our guests feel welcome and well taken care of is a top priority for us. We believe that creating a warm and friendly atmosphere adds to the overall guest experience. We're glad to hear that you enjoyed the tours booked through our hotel and that our team was quick to respond to your questions, even during evenings and weekends. Providing excellent service and assistance is something we take pride in. We appreciate your feedback regarding room cleaning. We will review our cleaning procedures to ensure more consistent service and address any issues that may have occurred during your stay. Your comments help us make improvements. We agree that our central location offers easy access to a variety of restaurants, shops, and the main shopping street. Being close to the harbor is also a convenience for our guests who wish to explore the area. We are pleased to hear that you had a great time during your stay and that you would recommend our hotel. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future. If you plan to return, please don't hesitate to reach out to us directly if you have any specific requests or preferences for your next visit. We are committed to making your stay even more enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon. Warm regards,
Ana Filipa
Stayed in 2023年7月
Other
Posted on 2023年7月19日
The common areas of the hotel and the room itself look really good, however the bathroom is small, outdated and it smells, it doesn’t make any sense that is hasn’t been refurbished recently. The bed is comfortable but the bed sheets are really bad, so thick and harsh! You can literally hear EVERYTHING from the other rooms and corridor and this is what I thought it was the worse about this hotel! I thought the breakfast was poor and not varied, but after staying in other hotels of the same sort in Greece, it seems to be the “normal”. But I noticed there are no lactose free options available. Definitely not a 4 star hotel.
Guest User
Stayed in 2023年7月
Couples
0 review
Posted on 2023年7月17日
Me and my partner were quite disappointed overall. The room we got it was small and the cleaning wasnt great. There were cockroaches walking around we had to kill them most of the days. The odd thing is that we left them in the floor so the staff could see it during cleaning everyday and they have never got rid of them. The walls seem to be thin since we could hear other guests 2-3 rooms away. Could hear everyone conversations on adjacent walls. The bathroom is old and stinks. Whether is from the drainage I don't know but the smell was bad and you feel it in the room as well. Bed blanks were quite hard which feels weird. One of the worst aspect was the staff in the morning that were so noisy that we couldn't even sleep after 7:30ish. Seems like they want everyone to stand up so they can get their job done. There were no door hotel signs on any room at all which is bad. Sometimes we were getting ready or just resting and the staff were coming in - it's disrespectful! Breakfast was ok and staff in the reception were lovely. But surely this cannot be considered a 4 stars hotel in my opinion comparing to others.
Response from Property: Dear goncap273, Thank you for taking the time to share your thoughts with us. We want to assure you that our housekeeping team is committed to providing a high standard of cleanliness and service to all our guests. They work diligently to ensure that our rooms are well-maintained and comfortable. We are pleased to hear that our efforts have reflected positively in the high scores for cleanliness that our rooms have received in reviews over the years. However, we acknowledge that there is always room for improvement, and we will thoroughly investigate the areas you mentioned in your review to address any shortcomings and make necessary enhancements. Your kind words about our breakfast and reception staff are truly appreciated. We are delighted that you enjoyed those aspects of your stay with us. We genuinely hope that, despite the issues you encountered, your overall holiday experience was pleasant and memorable. Your feedback is valuable to us as it helps us continually improve and elevate the quality of our services. Once again, thank you for your valuable input. We look forward to another opportunity to welcome you back and exceed your expectations in the future. Best regards,