Best Places to Stay Near Terraza Fregozo in Zapopan

Generally, too old.

Five-star hotel that doesn't live up to its name. Curtain Labron. Shower head is broken. Stayed three nights and didn't fix it. I don't know if it was repaired or not. The room service came back at 6pm and didn't do it yet. The rock style is quite fresh, and there is a live concert in the evening. The breakfast is too bad, don't come to the Chinese stomach!

Good basic hotel near the Andares mall. The parking is free, and feels very secure – it's well lit at night and right next to the hotel. Andares mall is about a 5 minute drive. Rooms are clean and spacious.

When you read their description of that's available and you think ”we should stay here!”, you might want to think twice. They say: Enjoy our 780 sq. ft. King Deluxe Suite with a separate living area and offers a parlor with spectacular city views. Starting your day off with continental breakfast and relax in the evening with hors d'oeuvres, non-alcoholic beverages and honor bar. Includes a private bedroom with a separate shower and bathtub, queen-sized sofa bed, WiFi access, two-line phones with voicemail, nightly turndown service, wet bar. Each suite includes features from The Hilton Serenity Collection. The Serenity Bed includes an exclusive Suite Dreams mattress and box springs, Super Topper mattress pad, down duvet, Touch of Down pillows, linen program, as well as custom decorative bed throws and bolster pillow.” What we got: No mini bar (when we asked for it, they brought a refrigerator...with nothing in it.) No separate toilet and shower, it was all one room and was dirty. No lounge with hors d'oeuvres, non-alcoholic beverages and honor bar. No continental breakfast And no one seemed to care. It was so sad.

Wish we could've given this place 5 stars, especially considering the price and affordability; but we had one major bad experience/issue. My wife and I stayed at Square Small Hotel on the last weekend in August, everything was great: the room, the staff ( with a major exception) and the free breakfast. The safe in the room/closet was not working and since the hotel seemed so on-point, we decided to just keep our valuable and extra cash in our bags. The night before our checkout, we noticed that a hundred dollar bill was missing, not all the money just one bill/note. My wife noticed that the rest of the cash in her bag, was not in the arrangement as she kept. As we were not 100 percent (but was 98 percent) sure, we notified the front desk. They assured that they would look into it, check the cameras in hallways, and key cards used; they promised to give us an update in the morning. In the morning, no update and they asked that I check back with the same staff who would be back later; at checkout no update and the staff member said that I had to speak with the manager who would not be back, and funny enough was with whom I spoke to in the morning. Basically I got the run around for 15 minutes. And the net sum, was that they trust their staff and that it could not have been stolen from the room. When I questioned why the safe was conveniently broken in our room, I got a shoulder shrug. Honestly at the end of the day, I didn't expect the hotel to do anything other than to look into it, but their lack of follow-thru was very disappointing. Before I left I asked if they would continue to look into it, they said yes, and I asked how they would follow up with me, and he gave me a bewildered look. I asked him if he made notes as to my account, check-in information so that they can email me, and again I got a shoulder shrug. This was not a language barrier issue, it was, to do the bare minimum and just wait for my to leave. I then spoke with another staff, provided my contact information and requested that they provide me a follow-up email if just to say that there was nothing conclusive. I told the front desk staff that I would give them a month to respond before I left this info on a review. Well here we are 3 months later and no info from the hotel, hence this review. Everything else was great, and the reason for this negative review isn't the issue of the missing cash, but really the lack of response from the hotel.

My wife and I were on business in Guadalajara and I try to stay at Marriott properties when I can. I have to say that this JW Marriott is one of the best that I have been to over the last 20 years of business travel. I have stayed at hundreds of hotels so I am a very picky traveler. The staff was warm and very responsive. The facility was clean and well maintained. The services were perfect for the location and the type of travel that I was doing. Overall, I would recommend this property to US business travelers looking for a high quality experience when in Guadalajara.

So dirty, there was a cigarette butt next to the bin on the floor, pubic hair everywhere. The carpet looks like it’s never been cleaned, I put my crawling twins on the floor when we first got to the hotel room momentarily whilst I was sorting the bags out so hadn’t noticed how dirty it was. Their legs were black from the dirt and they were covered in other peoples hair. When we booked the rooms stated electric kettle but this is not true. I called reception as I needed this to make baby bottles and they said they don’t have but to get hot water from the restaurant which sounded easy enough. This was not easy, when we asked at the restaurant they advised they don’t have hot water. I spoke to reception as it was late and was worried the babies wouldn’t have formula, they spoke to the restaurant who gave us a filthy coffee stained flask, I advised it still had coffee in and this would make the babies sick. This person said speak to reception and walked off. I ended up bringing the bottles down and getting them to fill directly, this took 40 mins! Ice machine is filthy, I wouldn’t put that ice in anything I’m consuming. Pool is cold and in the middle of the reception area with absolutely no privacy. We were going to stay two nights but thankfully only booked one in advance as even that was a difficult ask. We had a trip early the next morning from that hotel or we would have left.

Hotel is in a prime location in the La Gourmeteria Center. Everything is within reach. High end, delicious, restaurants, bars, movie theatre. Super friendly staff. There's a donut shop right in front. Easy access to the main road or bus stop within a few blocks.

I stayed here for 5 nights, probably longer than I've wanted to. normally when I travel to GDL I stay in another hotel, but I gave sleep inn a chance because of its location, good dining options within walking distance. The hotel is new, the price is right and the Wi-fi works very well! however several details could improve, specially cleanliness, the walkways are dusty, the ice bucket in the room with garbage and dusty, in-operational safe, I also reported the lack of towels and wipes at the gym to a lady in the front desk, her response complaining about the housekeeper was unprofessional.. and didn't get the things solved!. Breakfast is ok, but it is supposed to be ready at 7 which is already kind of late for me..., anyway if you arrive 7.05 you'll find the buffet unattended and you need to wait until somebody can serve you, furthermore they don't have have all options ready, maybe if you go 7.20 you'll have better chances . Free Parking is appreciated but it you need to drive very carefully because of its odd design... I give it 3 stars because it is new and the check out was quicker than usual . .. only at check in there is supposed to be someone at ground level to tell you what to do, because you need to take one elevetar to check in at first floor.. nobody was there when I arrived so I had to wait about 5 minutes for someone, then you need to take a different elevator to go to the rooms... so a little impractical