Zhangjiagang Huafangxincheng Hotel Reviews

This hotel in Zhangjiagang ranks so high, but the check-in attitude was cold, the welcome fruit on the order was not there, the room voucher on the order was used, and the front desk did not respond to the check-in, and directly gave me a king-size bed room. When I was sleeping at night, I actually found a big flying insect. It took more than half an hour to knock the insect down from the roof. From the photo, you can see that the insect is at least five or six centimeters long. It's so annoying. Is this the sanitation condition of this hotel? I reported this to the hotel, and they just said lightly that they would pay attention in the future. Maybe the hotel doesn't care about the guest experience... The next day, I asked the front desk to send the fruit from the previous day. When I returned to the hotel at night, there was still nothing. I don't know if the front desk didn't explain it or just ignored the customers. I also told the front desk to clean the room and change the sheets, but nothing was changed. They just covered the quilt. They completely ignored the customer's request. I was speechless! ! I was mentally prepared that the service awareness here would not be very good, but it was so bad that I really didn't expect it at all. Alas, think about it from another angle. A hotel of four or five hundred yuan can't be too demanding. I hope the hotel can strengthen its service awareness.