Atour Hotel Huachang Road ZhangJiaGang Reviews

Good hotel , good breakfast , free laundry. Have 3 moslem restaurants (Lanzhou Lamian) near the hotel. Its 3rd time i have stayyed here , more than 10 days each period.

Very good hotel for business trip. The location is very good and the front desk staff is so kind

quite enjoyable stay. reception service is warm and welcoming. breakfast is the highlight.

Very nice hotel.. Clean.. New.. Big room. Very friendly staff.. Very good service 👍👍👍👍 I too much love it

Convenient and great service

OVOERALL OK

Great location and perfect hotel

Nice hotel

very nice

This time I stayed at Atour Hotel in Zhangjiagang. I checked in at 11:30 pm at the Baby Hotel. There was nothing unusual. After checking in, a nightmare came. I stayed in room 425. There were so many mosquitoes in that room. I slept until 2 o'clock. The children woke up repeatedly and said they were bitten by mosquitoes. The adults also felt the bites of mosquitoes. So I called the front desk to ask if there were electric mosquito coils. They told me there were none. So I turned on the light and killed two mosquitoes. There were still a few left. They were biting me with blood. I couldn't stand it. I went downstairs again to check if there were mosquito coils. They told me there were none. In addition to mosquitoes, room 425 is very noisy. Every half an hour, there is a sound similar to an alarm, which is very harsh. I asked the front desk what the sound was, and the front desk said there was no such sound. After my repeated complaints, the front desk staff changed us to room 419. Everything was normal in this room, there were no mosquitoes and no noise, and I slept until dawn. However, this matter lasted from 2 am to 4 am, which was very tiring and the experience was extremely bad. I didn't feel like playing the next day and was very tired. Let me make it clear that I don't need any compensation or apology, I just expressed my dissatisfaction with the accommodation that night, that's all.

I went to the hotel front desk to check in late at night. Without even saying hello, I was told coldly that the room I booked was next to the air conditioner and the noise would affect my rest. I wrote it when I booked the room. This special way of greeting made me speechless. After thinking about it, I said that I didn't see it when I booked it. The front desk said how could I not see it. Then he threw his phone on the table and showed it to me, "Look, you need to open the 'policy' and pull it to the bottom." But it's not as the front desk said that it's next to the air conditioner and the noise is very loud. If it's really as emphasized by the front desk, then you can note this room as "Air conditioner view exclusive noise room". I found that Atour really likes to hint that the room you originally booked has defects when checking in. After suggesting that the guest can pay for the upgrade and being rejected, they immediately said that the upgrade has been arranged and asked to give a good review after leaving the hotel. This time, after being "kindly upgraded", the most important thing came. The room is still outside the window of the air conditioner, but it is not noisy, because it's so cold, the air conditioner doesn't work at all, and there is no wind when it is set to 30 degrees for heating. I caught a cold after sleeping for a night. Thank you so much! The hotel should never call me and apologize like a robot. Instead of wasting my time, it should train the front desk clerk properly or replace them with a robot. This kind of negative emotional value really does not need to be given to customers.

I came to Zhangjiagang for the Chinese New Year holiday. There were not many people there. There were many restaurants around the hotel. However, the front desk was a bit cold and expressionless. The lobby was quite large. The room was clean. Overall, it was OK.

The room is spacious, the front desk lady is very kind, the breakfast has a wide variety and tastes good, the experience is good~

The hotel is in a good location and has good service. There are few charging stations, which are managed by the property management. I wanted to charge the charger, but the charging connector did not match! The hotel facilities are OK, but the room cleaning is a bit sloppy. When I opened the room, I saw an opened packaging paper and many melon seed shells on the floor! The breakfast is not expensive, the variety is complete, and the taste is not bad. After 9 pm, the restaurant will also provide free hot porridge. Overall, it is recommended