Family-friendly Hotels in Zhangjiakou

We had a wonderful stay and enjoyed skiing. The slopes are well prepared and easy to ski. We enjoyed CNY at the hotel and also the F&B Arrangement did meet our expectations - even though we are European. I would like to mention that the staff was very helpful - especially Hannah (Front office) and also both the F &B Manager and Housekeeping Manager made sure we were well looked after and all three spoke very good English. Thank you very much and we will visit again.

The room is clean, spacious and bright, and the heating is warm. Below the room is the snow slope and mountain view. Children can slide to the door of the unit and take the elevator directly into the room. It is very convenient. The sun is shining brightly at noon and can shine directly into the room. It is very comfortable. There is a warm feeling of home.

I can imagine that they have had the hardware ready for the Beijing Olympics back in 2022; but it was surprising how fast things now feel ”worn”. That's really too bad. Towers can still have the smell of tard from cigarettes which again is too bad. Meanwhile, it's a nice touch to also give lift tickets but the fact that you need to have the front desk signed voucher to go over to the ski school next desk (not next door) to provide the ticket card is a bit weird and troublesome for customers. Yes, I get it, it's really two organizations and the vouchers are the controls/ receipts. But you can actually get the ticket card deposit refund all done at the front desk means that the systems are connected. Hence, the logistics is not really set up with the customer experience in mind which is really a shame. Enough with the areas which can potentially enhance above. Here are the brilliant parts and the reason why you may want to come back to the hotel. It's the people. We were bothered by the logistics (as you can see) and during breakfast time, we also hear there is another family bothered by some hardware issue the night before; but the staff really took seriousness in resolving the problems. In addition, my wife was sick in one of the nights; congee was not on the lunch and dinner manual, but the staff and cook were willing to trouble themselves to make the congee (and I can tell you that I have been at 5 stars hotels before and when they say no congee on the manual -- those hotels will just stick with that answer) --＞ in this AI-driven, RPA-strived and customer centric-talking atmosphere nowadays, it's refreshing if not heart-felt to really experience hotel staff who show care for its customers. This is where the Excellent rating for Service comes from. Keep up the human-side of the hospitality business --＞ it's always about the people and how your guests feel they are treated, that's how you make them come back and make a profit --＞ not robotics ! I don't like to waste time writing reviews (but I am a writer in earlier years), and I am having a soar throat. But I would recommend to hotel to any guests who wants to feel being being taken care of.

Good stay. Trainee Shirley was particularly helpful. Some noisy dogs overnight, but that's the owner's fault, not the hotel's.

The hotel is clean and comfortable, the service attitude is good, the entertainment activities are rich, and I have a lot of fun. The summer resort is very cool, and there is no need for air conditioning at all~ Summer entertainment at Prince Hotel (tent camp, square KTV, open-air movie, doll interaction, board games, laser show, indoor children’s cinema, chess, building blocks): I also gave you a ticket for the Genting Peak Sightseeing Cable Car: Very cost-effective

We chose this hotel since we wanted to go on staycation and this isn't too far from Thaiwoo Ski Resort. We arrived at about 7pm in the hotel and the parking lot was full but some cars were parking beside the hotel's entrance so we just followed them and parked too. We thought it was alright since nobody told us not to. But the next day early in the morning they called us to move our car because it doesn't look good for their hotel and since we aren't morning people we were kinda pissed. They could have told us last night. Although; this thing happened to us, we still think the hotel is nice for staying. Great rooms.

The location of the hotel is very good. You can walk to Fulong Four Seasons Town in about 10 minutes, eliminating the trouble of parking. Eating in town is very convenient and tastes good. The room facilities and hardware are great and worthy of four-star standards, but the accessories are a bit missing and need to be delivered soon. When my son got off the kid's bed and there was cat hair on his butt, the front desk said they don't allow pets. I questioned it and had to lay down the sheets myself, which would deduct points. Tucao Hot Spring has only 1 large and 4 small underground rooms. It’s too small. It’s not equivalent to the 88 tickets. If you check in, it’s free. It’s acceptable. But the room fee of more than 1,000 yuan only includes 2 tickets. I paid for 2 tickets at my own expense. It is simply too bad. The breakfast can only be said to be average and not outstanding.

I stayed for two nights. It was a clean, warm and cozy room. The location was excellent since it only took me 5mins to walk to the ski area. Recommended for those who doesn’t drive. The price to travel down to the village cost me CNY30 and CNY50 to the train station by taxi. There’s a bus stop at the hotel that departs every 30mins cost only CNY3 to the village.

The room is large, clean and odorless! The mattress is a little soft, and guests with lumbar disc herniation use it, which makes the waist uncomfortable! The breakfast is average. The hotel is in a good location, on the Qingshui River, and the night view is beautiful!

I took my kids to Sparta and booked the nearest hotel. The venue is downstairs, which is so convenient! Chongli is mainly for skiing in winter, and the surrounding scenery is also charming in summer. The package I chose includes breakfast for two, cable car tickets and off-road vehicle experience, which are all very practical. In addition to the hotel’s own gym and swimming pool, there are also iron flower performances in the park at night, so the two days are full of activities. The hotel service is very good. If there is any problem, you can communicate and solve it at any time. There is warm and considerate answer to questions.