Zhangye Shunxiang Hotel (West High-speed Railway Station) Reviews

Response from Property: Thank you for your feedback. We appreciate your comments about the convenient location and helpful front desk staff. We apologize for any inconvenience caused by the less-than-thorough room cleaning during your stay. We will work with our housekeeping team to ensure that all rooms are cleaned to our high standards. We look forward to welcoming you back in the future.

Response from Property: Thank you for your feedback and for staying with us. We apologize for the inconvenience caused by the cleanliness issue on the second day of your stay. We will investigate the issue and take the necessary actions to ensure that it does not happen again.We are glad to hear that you found our customer service to be good. We take pride in providing excellent service to our guests and we are committed to ensuring that all of our guests have a comfortable and enjoyable stay.Thank you again for your feedback. We appreciate your business and hope to have the opportunity to welcome you back in the future.

Response from Property: Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel, found the room spacious, and appreciated the convenient location.We strive to provide a comfortable and pleasant experience for all our guests, and it means a lot to us to know that we have succeeded in meeting your expectations.Thank you once again for taking the time to share your thoughts with us. We look forward to welcoming you back in the future and providing you with the same high level of service.

Response from Property: Thank you for your appreciation, Shun Xiang believes that every encounter in life is hard-won, I am very happy to leave you a good memory after separation, Shun Xiang's only expectation is to use our professional and considerate service to add a little happiness and beauty to your travel life, and I am willing to meet you again~

Response from Property: ❤Free invoicing + baggage storage❤ It is Shunxiang's greatest honor to satisfy you. Every evaluation you give is the driving force for Shunxiang to move forward. It can be seen from your comments that this trip has brought you a lot The sense of happiness is what Shunxiang has been pursuing. We will continue to make progress and work hard, and look forward to serving you next time~ We also hope that you can give Shunxiang a 5-star praise next time!

Response from Property: Dear guests, we apologize for the inconvenience. We understand and take your concerns about the security of your belongings and housekeeping very seriously. First of all, we want to make it clear that the safety of every guest's belongings is the most fundamental and unshakable principle of our hotel services. The misconception of the room aunt (i.e. our housekeeping staff) is that we are just cleaning up the garbage in your house, not stealing your stuff as you say. We would like to emphasize that our staff have undergone rigorous background checks and are trained in professional ethics and understand the importance of protecting the privacy and belongings of our guests. We strongly do not tolerate any form of theft and have zero tolerance for any violations.Finally, we sincerely hope that you will reconsider your evaluation and give us a chance to make up for the inconvenience caused you this time. If you have lost a valuables during your stay, please feel free to contact the front desk and we will be happy to assist you. Thank you again for your valuable feedback, it will be the driving force for us to keep improving.

Response from Property: [One guest, one exchange, safe stay] Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Shunxiang Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!

Response from Property: Dear guest, we are deeply sorry to learn that you encountered air conditioning problems on the first night of your stay in our hotel, which affected your stay experience. We take your feedback very seriously and sincerely apologize for this. Regarding the air conditioning situation you mentioned, we are aware of the situation and are actively investigating the specific cause. To this end, we have arranged for engineers to conduct a comprehensive inspection of the air conditioning system in your room and promise to solve this problem in the shortest possible time. Once again, we sincerely apologize for your experience and thank you for your understanding and patience with us. We promise to go all out to provide you with a more comfortable accommodation environment. We look forward to your understanding and forgiveness, and offer our deepest apologies.

Response from Property: [Near the Bell and Drum Tower, the first choice for travel] Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.

Response from Property: ❤Spacious room + convenient and fast travel❤Your satisfaction makes Shunxiang feel that all our efforts and efforts are worthwhile. We hope that our warm service and comfortable room can leave a good memory for your journey. The heartbeat is only a moment of beauty, and companionship is the longest confession. Looking forward to your next visit~

Response from Property: [Clean and warm service] Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Response from Property: 【Clean and hygienic, warm service】 Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: Dear guest, first of all, I would like to express my deepest apologies for the inconvenience you encountered during your stay. We are deeply sorry to learn that you are disappointed with the discomfort in the room. We have always been committed to providing every guest with a comfortable and satisfactory accommodation experience. Obviously, we did not meet this standard this time. Regarding the room type issue you mentioned, we attach great importance to your feedback. In order to better understand the specific situation and take appropriate improvement measures, we very much hope to learn more details, such as whether the layout, size, or decoration style of the room did not meet your expectations. At the same time, we hope to have the opportunity to provide you with a more satisfactory accommodation experience.

Response from Property: We are very sorry to bring you a bad experience. We have also learned about the specific situation of the carpet problem you mentioned, and we will make rectifications for the problems you mentioned. You can pay attention to our later comments and we will no longer have this problem. We will continue We strive to be ready for you to come back at any time