Tian Run Jin Zuo Hotel

Tian Run Jin Zuo Hotel Reviews

Tian Run Jin Zuo Hotel

West Street (Ningheyuan), Ganzhou District, Zhangye, Gansu, ChinaView Hotel Details
Tian Run Jin Zuo Hotel
Tian Run Jin Zuo HotelTian Run Jin Zuo HotelTian Run Jin Zuo Hotel
Check available rooms for your travel dates
We Price Match
1 night

Tian Run Jin Zuo Hotel Guest Reviews

4.4/5
258 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
Filter by:
Sort by:
All reviews(258)
Positive reviews(244)
Reviews with photos/video(26)
Classy environment(20)
Great value for money(18)
Convenient parking(16)
Many dining options(10)
Large rooms(9)
Easy to get around(8)
Friendly front desk staff(6)
Shower difficult to use(5)
Negative reviews(14)
Emanuele Palazzi
Lehui Twin Room
Stayed in Sep 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Very clean and convenient hotel. Excellent value for money. Recommend 👌
Guest User
City-view Deluxe Standard Room
Stayed in May 2023
Couples
32 review
3.5/5
Posted on May 21, 2023
Hotel located not far from Zhangye south station. There are restaurants and shops in a walking distance. Check in was ok. Room is rather big but bathroom and toilet were not so clean. Most importance the wet and dry area in the bath room is not seperated. make it difficult when using. mate did not clean our room well on the second day the we stay. no refrigirator.
Response from Property: Dear guests, hello; it is an honor to serve you. Tianrun Jinzuo Hotel adheres to the concept of "smile on face, service in happiness". Life is fulfilled by fun, and Tianrun Jinzuo Hotel is happy because of your support. I hope we can bring more happiness to you, my dear, and the store can bring more warmth and comfort to your journey. Thank you for your evaluation. Your praise is the greatest support and encouragement to us, and it will also be the driving force for our continuous progress. I look forward to your visit again and wish you a happy life.
Travelaroundme
Lehui Twin Room
Stayed in Jul 2023
Travel with friends
45 review
4.5/5
Great
Posted on Jul 31, 2023
Clean and good
Guest User
Lehui Twin Room
Stayed in Aug 2024
Family
17 review
2.5/5
Posted on Aug 20, 2024
I asked the front desk to add a quilt, and they told me that it was not possible. There were several large stains on the carpet, holes in the sheets, and the door lock safety bolt was broken. In short, it was a shame that the price/performance ratio was low. The location was okay, and it was convenient to eat nearby.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! We are very sorry to give you a very bad check-in experience. We are deeply sorry. The hotel has attached great importance to and dealt with the problems that occurred during this stay. Thank you for your feedback, which made us aware of the negligence and loopholes in our work. , your opinion is very important to us. Thank you very much for choosing to stay at Tianrun Jinzuo Hotel and leaving your valuable comments. Tianrun Jinzuo Hotel is committed to providing efficient and high-quality services to every guest. The problems that occurred in the hotel did not meet your expectations. The hotel and all employees sincerely apologize. The hotel will continue to improve the hardware facilities and the service quality of the employees. If you come here next time, we hope to book this hotel again and give us a chance to apologize. . Looking forward to your visit again!
Guest User
Premier Deluxe Single Room
Stayed in Sep 2024
Other
2 review
1.0/5
Posted on Sep 16, 2024
Hygiene is so bad. Towels and bath towels are reused. You can smell the smell of sweat. Cups are too dirty.
Original TextTranslated by Google
Guest User
Premier Deluxe Single Room
Stayed in May 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on May 15, 2024
I often stay here. It is clean, the front desk service is friendly, and it is convenient to eat nearby.
Original TextTranslated by Google
Anonymous User
City-view Deluxe Standard Room
Stayed in Aug 2024
Family
1 review
1.5/5
Posted on Aug 20, 2024
Not recommended, you can’t take a shower, the faucet is hot and cold
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! We are very sorry to give you a very bad check-in experience. We are deeply sorry. The hotel has attached great importance to and dealt with the problems that occurred during this stay. Thank you for your feedback, which made us aware of the negligence and loopholes in our work. , your opinion is very important to us. Thank you very much for choosing to stay at Tianrun Jinzuo Hotel and leaving your valuable comments. Tianrun Jinzuo Hotel is committed to providing efficient and high-quality services to every guest. The problems that occurred in the hotel did not meet your expectations. The hotel and all employees sincerely apologize. The hotel will continue to improve the hardware facilities and the service quality of the employees. If you come here next time, we hope to book this hotel again and give us a chance to apologize. . Looking forward to your visit again!
Guest User
Lehui Twin Room
Stayed in Oct 2023
Travel with friends
2 review
3.0/5
Posted on Oct 20, 2023
It's just so-so, it's much better than the hotels of the same level in Turpan, Dunhuang, Wudu and Yibin. The hotel also has massage foot bath, but the problem is that the foot bath only washes the feet but not the body.
Original TextTranslated by Google
Response from Property: Your satisfaction is the biggest motivation for our work when you stay at Tianrun Jinzuo Hotel. We will continue to provide you with a better accommodation experience with our wholehearted service. If you think we still have room for improvement, please feel free to let us know. All the staff of Tianrun Jinzuo Hotel look forward to your visit again. I wish you a happy life!
Guest User
Deluxe Parent-child Room
Stayed in Jul 2023
Family
1 review
1.0/5
Posted on Jul 9, 2023
There was 💩 on the carpet in room 6088. I don’t know if it was from people or pets. There was a strong smell as soon as I entered the room. I changed to a standard room that night and the check-in experience was very poor. In the end, I only got a refund of dozens of dollars. The price difference makes me speechless.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Deluxe Parent-child Room
Stayed in Jun 2023
Other
2 review
3.2/5
Posted on Jun 30, 2023
The breakfast was terrible. The staple food was only steamed buns and millet porridge. Then there were five or six kinds of stir-fried dishes, but no fried rice. How to match them? There was no fruit left after 8 o'clock. I asked the kitchen staff and they said they had no more.
Original TextTranslated by Google
Response from Property: Dear guest, it is our honor to serve you. First of all, we are very sorry! We feel very guilty about your comments. Our goal is to provide customers with a good dining and accommodation experience. Thank you for your criticism and suggestions, we will correct them in time. We promise that you will be impressed next time you come!
Guest User
City-view Deluxe Standard Room
Stayed in Dec 2023
Business travelers
3 review
1.7/5
Posted on Dec 20, 2023
1. The indoor fan coil only operates on indoor return air, and the air blown out is cool wind. The temperature is too high at about 17°C. The fresh air and hot water coil cannot reach the normal operating temperature, causing the indoor temperature to be too low. The front desk staff falsely advertised that the air conditioner can reach 23℃. 2. The light is too dim and too little.
Original TextTranslated by Google
Anonymous User
Suihan Sanyou Luxury Business Room
Stayed in Jun 2023
Travel with friends
3 review
1.0/5
Posted on Jul 26, 2023
This was the worst hotel I stayed in during the entire trip. The room facilities were relatively old, and the sheets had holes in them. I also felt itchy all over after taking a shower. I suspected there was something wrong with the hotel shower gel.
Original TextTranslated by Google
Response from Property: Thank you, valued guest, for taking the time to give us your valuable feedback on our hotel! We will improve our facilities and look forward to your next stay!
Guest User
Lehui Twin Room
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 21, 2023
Very good. I live here all the time when I come to Zhangye. The room is big and the location is convenient. The front desk and the security guy are very nice.
Original TextTranslated by Google
Response from Property: Hello, dear guests. It is a great honor to serve you. Tianrun Jinzuo Hotel adheres to the concept of smiling face and prosperous service. Life is enriched by fun, and Tianrun Jinzuo Hotel is happy because of your support. I hope we can bring more happiness to you dear, and the small shop can bring more warmth and comfort to your journey. Thank you Your praise is our greatest support and encouragement, and it will also be our motivation to keep moving forward. Looking forward to your visit again, I wish you a happy life.
Guest User
Premier Deluxe Single Room
Stayed in Oct 2023
Business travelers
37 review
1.0/5
Posted on Oct 16, 2023
I'm going to talk about the details. First, after checking into the room, there was a strong toilet smell. Then I found that the toilet seat could not be lifted up. I had to sit on it with one hand, and then the toilet seat fell on the person's back. I asked the waiter to change rooms. The waiter did not confirm whether there was a room. Instead, he kept lobbying me not to change, saying that I had a lot of luggage and it would be troublesome to change. Then there was a hole in the quilt, so I asked to change the quilt. I didn't think too much at first, I just let the waiter know and don't accuse me of breaking it when I checked out. The waiter told me that it was damaged by machine washing and not gnawed by mice. Yes, I am extremely speechless. Later I found out that the window couldn't be closed, so I had to go downstairs to find some tape, stick the toilet seat and the window shut. Also, a maintenance man was called to repair the toilet. As a result, the maintenance man went up and started working violently, and the toilet seat couldn't stand still. However, before the maintenance man walked out of the door, the toilet seat fell down automatically! The maintenance man said harshly, "That's it." I was really distressed and endured the whole night.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to give you a very bad check-in experience. We are deeply sorry. Thank you for your feedback, which made us aware of the oversights and loopholes in our work. Your opinions are very important to us and we will Notify comments to relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. welcome next time!
Guest User
Lehui Twin Room
Stayed in Oct 2023
Travel with friends
1 review
1.5/5
Posted on Oct 5, 2023
This store is too outrageous. It looks like a black store. Those who come to Zhangye should avoid lightning.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to give you a very bad check-in experience. We are deeply sorry. Thank you for your feedback, which made us aware of the oversights and loopholes in our work. Your opinions are very important to us and we will Notify comments to relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. welcome next time!