Pinzun International Hotel (Ganzhou District Zhangye West Station) Reviews

Response from Property: Dear guest,Thank you so much for your wonderful review and enthusiastic recommendation! We are deeply honored to have added a splash of color to your journey.You mentioned that our hotel enjoys a great location, being close to a large supermarket and various local restaurants, which indeed provides great convenience to our guests. We are also delighted that you appreciate our smart room control system, though it currently mainly supports Chinese operation. We will strive to introduce more language options in the future to meet the needs of more guests.Regarding the smart bidet you mentioned, we are glad that you like this innovative facility, which aims to provide you with a more comfortable and convenient stay.Lastly, your praise for our staff is truly encouraging. We always strive to provide our guests with the most enthusiastic and attentive service.Thank you again for your visit and valuable feedback. We look forward to your next visit and continue to create an unforgettable stay for you!Wish you all the best and a happy life!Best regards,Hotel staff

Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to leave a review. Your feedback is very important to us. Regarding the hotel location and surrounding environment you mentioned, we are glad to know that you are satisfied with it. Indeed, our hotel is located in a bustling downtown area with abundant dining options, ranging from local snacks to international cuisine, aiming to provide guests with a convenient and comfortable living experience. Regarding room facilities, we are proud of the spaciousness and complete facilities of our new hotel. Regarding the location of the washbasin, we are deeply sorry for the inconvenience caused to you. Your suggestion is very pertinent. We have recorded this matter and will evaluate possible solutions as soon as possible, such as adding baffles, etc., to ensure that each guest's stay experience is more perfect. We sincerely apologize for our failure to respond to guests' feedback in a timely manner and promise to continue to optimize our service processes. As for service, we noticed the attitude issues you mentioned about the front desk staff and the failure to receive welcome fruits and scenic spot tickets. This clearly fell short of the service standards we have always pursued, and we deeply regret this. We will immediately retrain the front desk service team to emphasize a warm and thoughtful service attitude and ensure that all promised gifts and services can be accurately provided to guests. Thank you again for your valuable feedback. Your satisfaction is the driving force for our continuous progress. We hope that our services will win more recognition and satisfaction from you in the days to come. I wish you a happy life and look forward to serving you again!

Response from Property: [❤Warm and considerate service❤Delicious breakfast] Dear guests: Hello! It's really exciting to see my family's simple but profound praise, and they also recognize our service so much. We strive to provide the most considerate and meticulous services to every guest and bring a value-for-money experience to every family member. Pinzun International Hotel is a young and energetic hotel that shows its unique charm to guests with its simple style and warm and considerate service. Encouragement from family members is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time!

Response from Property: Dear guest, thank you very much for your comprehensive and positive evaluation of our hotel. Your satisfaction is our greatest honor and motivation. Regarding facilities, we are happy to hear that you were satisfied with our laundry service. We have been committed to providing guests with convenient living facilities to make your journey more relaxed and enjoyable. Regarding hygiene, we are very pleased to receive your approval. The efforts and attentiveness of the cleaning team have been recognized by you, especially the attitude of the cleaning aunts. We will convey your praise to them and encourage them to continue to maintain high standards of cleaning services. As for welcome fruits, we carefully select fresh fruits to provide guests with warmth and surprise. We are glad that you like this idea. Your satisfaction is our greatest achievement. Regarding the service of late check-out until 15:00 depending on room availability, we are happy to be able to flexibly meet your needs and make your stay more comfortable and worry-free. Finally, we are deeply honored by the recognition of the overall service. Your satisfaction is the source of motivation for our continuous pursuit of excellent service. Thank you again for your valuable feedback and we look forward to our services continuing to bring you pleasure and satisfaction in the days to come. I wish you a happy life and look forward to serving you again!

Response from Property: Thank you very much for your detailed review and high praise for our hotel! We are very honored to provide you with a clean, comfortable and pleasant accommodation environment, so that you can feel the warmth and convenience of home during your trip. The transportation convenience you mentioned is an important aspect that our hotel has been committed to improving. We're glad to know that you can easily visit the nearby night markets as well as Zhangye Night Market to enjoy the local food and customs. Regarding your experience of taking a taxi to the night market for only 6.9 yuan, we also felt the city's convenient transportation network. In addition, the small night market and lake park behind the hotel add a lot of fun and surprises to your stay experience. We understand that taking photos as a souvenir is of great significance to every traveler, but we deeply regret that we were unable to take photos of the hotel due to various reasons. However, I believe that you have left a good impression and memory of our hotel in your heart. In the days to come, we will continue to adhere to the service concept of "customer first", constantly optimize service quality and facilities and equipment, and strive to provide every guest with a more excellent accommodation experience. At the same time, we also very much welcome you to visit our hotel again. I believe you will find more surprises and beauty. Thank you again for your support and trust! Looking forward to seeing you again!

Response from Property: Dear guest: Hello! Thank you for choosing Pinzun International Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!

Response from Property: Thank you very much for your recognition and praise of our hotel! The front desk lady must be very happy to hear your praise. Her enthusiasm and thoughtfulness are exactly the warmth we hope to convey to every guest. Knowing that you are traveling with your children, we have specially prepared breakfast tickets for you, hoping that the children can also enjoy the warmth and deliciousness of home during the journey. We have always been committed to providing guests with a clean, tidy and comfortable accommodation environment. Your satisfaction is our greatest motivation. In the future, we will continue to work hard to continuously improve the quality of service and look forward to providing you and your family with a wonderful accommodation experience again. Thank you again for your support and trust, and wish you a pleasant journey and a good mood every day!

Response from Property: Dear guests, your satisfaction is the greatest encouragement and affirmation for us! Thank you for your detailed and enthusiastic praise of our hotel. We are deeply honored and gratified. We are very happy to hear that you like the size of our room, the comfort of the bedding and the thoughtful gifts. We have always been committed to providing every guest with a warm and comfortable accommodation environment, and your recognition is the best reward for our efforts. Regarding the intelligent facilities in the room, such as automatic curtain closing, smart toilet and humidifier, we are very happy to bring you a convenient and comfortable experience. These facilities not only improve the quality of your accommodation, but also reflect our pursuit of combining technology with humanity. As for the noise problem at night you mentioned, we are deeply sorry for the inconvenience. We have reported this situation to the relevant departments and will strengthen night patrols to reduce the occurrence of similar situations. At the same time, we also welcome you to report your needs or troubles to the front desk or customer service department at any time, and we will do our best to solve the problem for you. Thank you again for your valuable opinions and support! We are very honored to be your warm station to explore the beautiful city of Zhangye. We look forward to your visit again in the future, and we will continue to provide you with better service and experience.

Response from Property: Dear customer: Hello! Thank you for your valuable suggestions! We will communicate with the engineering department in time to solve the problems of facilities and equipment as soon as possible and try our best to meet your satisfaction. Welcome to supervise! Thank you!

Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Pinzun International Hotel will always stand in this city, waiting for your arrival! See you there! Wish you: Always smile^_^!

Response from Property: Dear guest: I am glad that you have spent a wonderful holiday in the hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!

Response from Property: Dear guest, hello! Thank you for choosing Pinzun International Hotel and leaving such a warm review. Your satisfaction is our greatest honor and the driving force for our continuous progress. We are very honored to provide you with spacious and comfortable rooms, high-quality bedding and convenient location. At the same time, the front desk team can meet your requirements attentively, which is also our service tenet. Your praise is the best affirmation of the hard work of all our employees. We look forward to providing you and your family with high-quality services again in the future, making every stay of yours an unforgettable experience. Thank you again for your support and trust, and wish you a pleasant journey and all the best!