To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(8125)
Positive reviews(7978)
Reviews with photos/video(2335)
Friendly front desk staff(2589)
Convenient parking(1018)
Delicious breakfast(426)
Relaxing hot springs(408)
Close to scenic area(387)
Fantastic river view(104)
Excellent afternoon tea(67)
Negative reviews(147)
Marisa
Deluxe Twin Room
Stayed in 2024년 3월
Family
1 review
5.0/5
Outstanding
Posted on 2024년3월31일
The hotel was great, we had a very nice stay there. The location and facilities were perfect. The frontline staff (Eddie) was really helpful, he gave us an upgrade to a family room with bigger beds, so we could have a more comfortable stay in this city.
The other staff were also very nice. Tim 高佳圳 helped us to book cars when we checked out and move to Xiamen, also helped us to take care of our belongings. And Ms Zhou 周珍珍 was very nice, she helped us with our hotel reservation in Xiamen.
Overall, a really pleasant stay and memories in Zhangzhou, thanks to this hotel!
Response from Property: Thank you for your positive feedback and love of Zhangzhou Yuanshan Fliport Hotel! I am very pleased with your praise of the hotel staff and service. Living comfortably outside is the expectation of every traveler and the ultimate goal of hotel service. We will continue to work hard to make your journey perfect. Looking forward to your visit again!
Anonymous User
Premium Queen Room
Stayed in 2024년 1월
Couples
15 review
5.0/5
Outstanding
Posted on 2024년1월25일
Came during winter season, the temperature went down to 5C during our stay. The spa is awesome to rejuvenate our previous trip to Tu Lou
Response from Property: Dear guests, Thank you very much for your stay and recognition of us. It is an honor to add convenience and comfort to your happy journey.
Guest User
Premium Queen Room
Stayed in 2024년 7월
Family
7 review
5.0/5
Outstanding
Posted on 2024년7월7일
Overall is excellent. The staff is very nice and they allow me for late check out as they know my flight is late. The best thing here is a lot of attractions are only surround the hotel. Will come again.😄
何並昌
Premium 2-bed Room
Stayed in 2024년 4월
Booked for others
4 review
5.0/5
Outstanding
Posted on 2024년5월17일
My family said it is one of the best hotel of the city. Excellent. Definitely will come again.
Brendan Dobinson
Premium Queen Room
Stayed in 2024년 6월
Solo travelers
5 review
5.0/5
Outstanding
Posted on 2024년6월13일
Excellent service, fantastic facilities and view of Zhangzhou.
Guest User
Hot Spring Villa - Garden-View (2 beds)
Stayed in 2024년 2월
Family
8 review
3.5/5
Posted on 2024년3월17일
The hot spring park is spacious but the room is relatively small for two people.
Response from Property: Dear guest, thank you for choosing to stay at the Zhangzhou Fliport Yuanshan Hotel and taking the time to share your stay experience with us. We are very sorry to hear that you are not satisfied with the room you stayed in this time. If you are not satisfied with the room, you can contact us for a replacement. We hope to have the opportunity to visit the hotel again, so that you and your family can have a better stay experience. Thank you.
Guest User
Deluxe Twin Room
Stayed in 2023년 12월
Business travelers
1 review
5.0/5
Outstanding
Posted on 2023년12월15일
Every thing was good , clean , Room is big and more important than everything staff ver kindly , also one of staff with name of Clark was very kindly and got order McDonald for us , thanks to Clark .
Response from Property: Thank you for your positive feedback and love of Zhangzhou Baixiang Yuanshan Hotel! I am very pleased with your praise of the hotel staff and service. Living comfortably outside is the expectation of every traveler and the ultimate goal of hotel service. We will continue to work hard to make your journey perfect. Looking forward to your visit again!
Wei
Hot Spring Villa - Garden-View (Double bed)
Stayed in 2023년 10월
Business travelers
1 review
4.5/5
Great
Posted on 2023년10월26일
Whitney Huang in the hotel restaurant is a great service provider, she introduced to me to a lot of local delicacies. Just wish I have a bigger stomach. Good Job!
Response from Property: Dear guest, thank you for staying at the Zhangzhou Yuanshan Hotel and taking the time to comment! I'm glad you're satisfied with our service! Thank you also for your affirmation of our employees. I believe you have had a pleasant time here and look forward to your next stay!
Patil
Hot Spring Villa - Garden-View (2 beds)
Stayed in 2023년 10월
Travel with friends
44 review
4.0/5
Very Good
Posted on 2023년10월15일
Hotel authorities been made late checkin due to their some internal reasons of earlier guest not checked out .
Finally after long awaiting around 16:30
Response from Property: Dear customer, we apologize for not adding a satisfactory touch to your journey. We will continuously correct our shortcomings, strive to do better, and bring a pleasant stay experience to more customers.
Guest User
Deluxe Twin Room
Stayed in 2023년 10월
Family
1 review
4.5/5
Great
Posted on 2023년10월18일
Very nice and friendly , good attitude receptionist ! Convenience location and nice view 👍👍👍
Response from Property: Thank you for your praise and love of Zhangzhou Yuanshan Hotel! I am very pleased with your praise of the hotel staff and service. Going out and staying comfortably is the expectation of every traveler and the ultimate goal of hotel service. We will continue to work hard to make your journey perfect. Looking forward to your visit again!
Guest User
Premier Room - River-View (Double bed)
Stayed in 2024년 9월
Family
21 review
5.0/5
Outstanding
Posted on 2024년9월3일
I felt very good service from the front desk. The room was spacious, well-equipped and comfortable. The river view room had a nice view and free afternoon tea. There were many breakfast varieties with local characteristics. Huang Huimin, the waiter in the breakfast department, was very considerate. The lunch buffet on the first floor of the hotel was great value.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and recognition of us. It is our honor to add convenience and comfort to your happy journey. We hope that you can continue to support us and choose Zhangzhou Baixiang Yuanshan Hotel again next time. We look forward to your visit again!
Anonymous User
Premium Queen Room
Stayed in 2024년 9월
Travel with friends
1 review
4.7/5
Amazing
Posted on 2024년9월2일
The hotel is clean and tidy. Xiaohong at the front desk is great. Overall, it is very good. There is free parking, the room is comfortable and tidy, and the surrounding scenery is great! It is convenient to go anywhere! There are many breakfast options! Like 👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Zhangzhou Fliport Yuanshan Hotel and giving us a high evaluation! The hotel is "neighboring" to popular attractions in Zhangzhou, and you can check in at popular attractions in 10 minutes. There are popular Rainbow Bridge, Nanhu Park, Zhangzhou Ming and Qing Ancient Street, etc. nearby. We look forward to your stay again!
Guest User
Deluxe Twin Room
Stayed in 2024년 8월
Travel with friends
2 review
5.0/5
Outstanding
Posted on 2024년9월2일
The hotel room is large and comfortable. Thanks to Xiaohao at the front desk for helping with check-in and afternoon tea. The room also includes hot spring tickets. The hot spring environment is good and the air is fresh. Wenquan Suzhen has a good service attitude and thoughtful service. The hot spring is very comfortable. The water park is fun and fun. I have a good experience. I will choose Baixiang Yuanshan Hotel next time!
Original TextTranslated by Google
Response from Property: Thank you for your praise and love for Zhangzhou Baixiang Yuanshan Hotel! We are very glad that you praised the hotel staff and service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of hotel service. We will continue to work hard to make your journey perfect. Looking forward to seeing you again!
Crépuscule_Jason
Premium 2-bed Room
Stayed in 2024년 8월
Travel with friends
29 review
5.0/5
Outstanding
Posted on 2024년9월2일
Facilities: The hotel is very large, with everything you need for eating, drinking and having fun. It is a good place for a relaxing vacation.
Hygiene: The room is very clean, and there is basically no dirty place.
Environment: When I checked in, I upgraded to an executive room, and afternoon tea was given. The scenery outside the room was also very good.
Service: The front desk service attitude was very good. The only drawback was that the cleaner knocked on the door at 11 o'clock in the morning. I said someone swiped a card to come in, and I was still sleeping at the time. When I left, Uncle Song at the door was very enthusiastic to help us move our luggage.
It is 5 minutes by taxi from the ancient city and about 20 minutes on foot. It is also very convenient. Next time I come to Zhangzhou, I will choose this place.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Zhangzhou Fliport Yuanshan Hotel and giving us a high evaluation! The hotel is "neighboring" to popular attractions in Zhangzhou, and you can check in at popular attractions in 10 minutes. There are popular Rainbow Bridge, Nanhu Park, Zhangzhou Ming and Qing Ancient Street, etc. nearby. We look forward to your stay again!
Xiaobubu
Executive Room (2 beds)
Stayed in 2024년 8월
Family
8 review
5.0/5
Outstanding
Posted on 2024년8월31일
This impromptu trip to Zhangzhou was more than expected because of the Grand Hotel! From the moment we arrived at the hotel, warm smiling service was everywhere: the security personnel who took our luggage, the lovely sister in the executive lounge who introduced us to the fun attractions and must-eat food, the restaurant staff who took the initiative to introduce us to Zhangzhou snacks and brought us fruits... The hotel room was clean and comfortable, the hot springs were fun, and the surrounding attractions were within walking distance. The elderly and children felt at home! Special thanks to the security: Song Ruijin, Xie Jiazhong; the breakfast restaurant: Huimin, Cai Yiting; the executive lounge: Sister Xiao Gao, I wish you a smooth work and a happy life, and see you next time!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for giving us such a detailed review. Zhangzhou Baixiang Yuanshan Hotel is a large business and resort hotel complex covering an area of 55,000 square meters. The hotel has a 30,000 square meter Yuanshan Huaquan Ancient Seawater Hot Spring Park, 331 super large luxury rooms and four garden flower spring holiday villas, interpreting the immersive holiday experience of the city oasis garden. Thank you again for your love and recognition, and extend my sincere greetings to you!